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D-Link DCS-3411/3430 User Manual

Section 5 - Troubleshooting

13. The images appear to be of poor quality, how can I improve the image quality?

Make sure that your computer’s display properties are set above 256 colors. Using 16 or 256 colors on

your computer will produce dithering artifacts in the image, making the image appear to be of poor

quality.

The configuration on the Network Camera image display is incorrect. Through the

Advanced

>

Image

Setting

section of the Web management you need to adjust the image related parameters such as brightness, contrast,

hue and power line frequency for fluorescent light.

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Содержание DCS-3411

Страница 1: ......

Страница 2: ...Wizard 30 Network Setup 33 Wireless Setup DCS 3430 only 35 Dynamic DNS 36 Image Setup 37 Audio and Video 38 Motion Detection 40 Time and Date 41 Recording 42 How to save video to a shared folder 43 Snapshot 45 SD Card 46 Advanced 47 Advanced ICR 47 RS 485 48 Digital Output 49 Maintenance 50 Device Admin 50 System 51 Firmware Upgrade 52 Status 53 Device Info 53 Logs 54 Help 55 Troubleshooting 56 DI...

Страница 3: ...e warranty for this product If any of the above items are missing please contact your reseller System Requirements Windows 7 XP or Windows Vista At least 256MB of memory 512MB recommended An available Ethernet connection Wireless 802 11n network for DCS 3430 only Internet Explorer 6 x or higher Internet Web Browser VGA card resolution 800x600 or above CPU 1 7GHz or above processor 2 8GHz plus proc...

Страница 4: ...tionalDay NightAutoIrislens IRLEDlens or night vision illuminator you can customize your surveillance application to enable low light or night vision video streaming You can also zoom in using the DCS 3411 3430 s 16x digital zoom feature The DCS 3411 3430 gives you the ability to monitor video and audio in you home office using an Internet browser anywhere in the world Simple installation procedur...

Страница 5: ... configure and manage the Network Camera directly using the web browser via Intranet or Internet Up to 20 accounts with different settings can be created and controlled by the administrator Built in BNC Bayonet Neil Concelman connector is used for professional video connections It benefits users who integrate digital IP camera into traditional system CCTV for both analog and digital video streamin...

Страница 6: ...he light will blink during data transmission 6 Reset Button Reset will be initiated when the reset button is pressed once and held until the Power LED flashes through its cycle twice 7 Microphone Port Use to connect an external microphone 8 BNC Connector The BNC connector is used for professional video connections It benefits users who integrate digital IP camera into traditional system CCTV for b...

Страница 7: ...and connect it to an AC power outlet Note When you have a proper connection the LED will turn green The light may cycle on and off and your computer may show an intermittent loss of connectivity this is normal until you have configured your Network Camera Connect Using Power Over Ethernet Once you connect an Ethernet cable to your PoE switch or adapter the Power LED on the DCS 3411 3430 will turn ...

Страница 8: ...l ball screw head that can be attached to the Network Camera bottom socket cavity Attach the camera stand to the Network Camera and station it for your application There are holes located in the base of the camera stand allowing the Network Camera to be mounted to the ceiling or any wall securely Socket for camera stand ...

Страница 9: ...that follow are shown in Windows XP The steps and screens are similar for the other Windows operating systems If the CD Autorun function does not automatically start on your computer click Start Run In the Run command box type D autorun exe where D represents the drive letter of your CD ROM If it does start proceed to the next screen Software Installation Click Setup Wizard ...

Страница 10: ...10 D Link DCS 3411 3430 User Manual Section 2 Installation Click Next to continue Click Yes to accept the License Agreement ...

Страница 11: ...11 D Link DCS 3411 3430 User Manual Section 2 Installation To start the installation click Next Note The installation may take several minutes to complete ...

Страница 12: ...12 D Link DCS 3411 3430 User Manual Section 2 Installation Click Finish to complete the installation ...

Страница 13: ...30 User Manual Section 2 Installation Click ffdshow Now click on ffdshow from the autorun screen This will install the proper codecs that will allow you to playback video taken by the DCS 3411 3430 Click I Agree to continue ...

Страница 14: ...14 D Link DCS 3411 3430 User Manual Section 2 Installation Select your language and click OK Click Next to continue ...

Страница 15: ...15 D Link DCS 3411 3430 User Manual Section 2 Installation SelectthelocationyouwanttoinstalltoandclickNexttocontinue Click Next to continue ...

Страница 16: ...16 D Link DCS 3411 3430 User Manual Section 2 Installation Click Next to continue Click Next to continue ...

Страница 17: ...17 D Link DCS 3411 3430 User Manual Section 2 Installation Click Next to continue Click Next to continue ...

Страница 18: ...18 D Link DCS 3411 3430 User Manual Section 2 Installation Click Next to continue Click Next to continue ...

Страница 19: ...19 D Link DCS 3411 3430 User Manual Section 2 Installation Once ffdshow is finished installing click Finish ...

Страница 20: ...on 3 Configuration Configuration This section will show you how to configure your new D Link Network Camera using the Setup Wizard Setup Wizard Configuration Click on the D Link Setup Wizard SE icon that was created in your Windows Start menu ...

Страница 21: ...tup Wizard will appear and show the MAC address of the DCS 3411 3430 and an IP Address which may or may not be correct depending on what you have your DCS 3411 3430 connected to If you have a DHCP server on your network there will be a valid IP Address displayed here Click the Wizard button to continue Note A DHCP server is a device that supplies the IP address ...

Страница 22: ... User Manual Section 3 Configuration Select static IP to use the same IP address at each boot up Click Next to continue Select DHCP if you want to obtain a new IP address every time the camera boots up Click Next to continue ...

Страница 23: ...ink to access the web configuration page The Setup Wizard will automatically open your web browser to the IP addressoftheDCS 3411 3430 inthisexampleitis http 192 198 0 185 Your DCS 3411 3430 may have a different IP Address Click Restart to save your settings and reboot the Network Camera ...

Страница 24: ...P address for your Network Camera http 192 168 1 179 Note Forexample theaddressis192 168 1 179 Youraddress may differ EnterAdminfortheusernameandthenleavethepassword blank by default Click OK to continue Note To change your password at a later time please refer to page 45 This section will show you how to configure your new D Link Network Camera using the Web based Configuration Utility ...

Страница 25: ...e live video image using your mouse Right click to zoom out and left click to zoom in on the image Digital Input Indicator MotionTrigger Indicator Recording Indicator This indicator will light up when there is an available digital input signal When a trigger event occurs this will light up Note Thevideomotionfeatureforyourcamera must be enabled When a recording is in progress this indicator will l...

Страница 26: ...To quickly configure your Network Camera s motion detection settings click Motion Detection Setup Wizard and skip to page 30 If you want to enter your settings without running the wizard click Manual Motion Detection Setup and skip to page 40 Internet Connection Setup Wizard This wizard will guide you through a step by step process to configure your new D Link Camera and connect the camera to the ...

Страница 27: ...ure which settings to pick Click Next to continue and skip to page 28 SelectStaticIPifyourInternetServiceProviderhasprovided you with connection settings or you wish to set a static address within your home network Enter the accurate informationforyourstaticIPsetting ClickNexttocontinue ...

Страница 28: ...d enter your user name and password otherwise select Disable and click Next to continue IfyouhaveaDynamicDNSaccountandwouldlikethecamera to update your IP address automatically Select Enable and enter your host information Click Next to continue Enter a name for your camera and click Next to continue ...

Страница 29: ...selected DHCP you will see a summary of your camera s settings Please note down all this information as you will need it for accessing your camera within the network Click Apply to save your settings If you have selected Static IP you will see a summary of yourcamera ssettings Pleasenotedownallthisinformation as you will need it for accessing your camera within the network Click Apply to save your...

Страница 30: ... to configure your new D Link Camera motion detection functions Click Next to continue This section will allow you to enable or disable motion detection as well as control the sensitivity or your camera s ability to detect movement You can select the Drawing Mode to draw or erase the motion area in your window of live video Click Next to continue ...

Страница 31: ...figuration This step allows you to specify how you will receive the events notification of your camera either via using email or FTP You will need to enter all the relevant information for your email account or FTP settings Then click Next to continue ...

Страница 32: ...32 D Link DCS 3411 3430 User Manual Section 3 Configuration You have completed the Motion Detection Wizard Click Apply to activate your settings ...

Страница 33: ...A static IP address will ease you for accessing your camera in the future The fixed IP address The default value is 255 255 255 0 Used to determine if the destination is in the same subnet The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Primary domain name server that translates names to ...

Страница 34: ...ng entries into the router automatically Enable this setting if you network is using PPPoE service The unique name to your account You may obtain this information from your ISP The password to your account You may obtain this information from your ISP The default value is 80 The port number that you use for RTSP streaming to mobile devices such as mobile phones or PDAs The default port number is 5...

Страница 35: ...is normally used to connect to an access point or router Ad Hoc is usually used to connect directly to another computer If you are using Ad Hoc mode select the channel of the wireless network you wish to connect to or select Auto Selecttheauthenticationyouuseonyourwireless network Open Shared WEP WPA PSK or WPA PSK2 IfyouuseWPA PSKorWPA PSK2authentication youwillneedtospecifywhetheryourwirelessnet...

Страница 36: ...e of the DDNS server Enter your user name or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server This sets the number of hours between DDNS updates Indicate the connection status automatically determined by the system Dynamic DNS DDNS Dynamic Domain Name Server will hold a DNS host name and synchronize the public IP address of the modem when it has been modifi...

Страница 37: ...isable black and white mode for you camera This setting controls the strength of color from black and white to bold colors Adjust the sharpness of images Sharper images will be displayed when the number is higher If the number is lower a blurrier image will be displayed Select this feature to obtain a mirror image You may chose 50Hz or 60Hz frequency It may depend on the country where you reside I...

Страница 38: ...ry second and provides better quality of video Select the image quality level you wish to use for the JPEG images captured Bits Per Second BPS will affect the bit rate of the video recorded by the camera Higher bit rate will increase the video quality Is the URL name used to connect to the camera when viewing from a mobile device or PDA Select the display system of Analog Video Output on the back ...

Страница 39: ... switch the external speaker and microphone on off or adjust the volume Enabling this feature allows you to talk using a PC microphone Your voice will be transmitted to the external speaker connected to the camera You can adjust the speaker volume by using the volume level setting Enable this feature to hear audio from the IP Camera s microphone You can adjust the MIC Port volume by using the volu...

Страница 40: ...ence between two sequential images that would indicate motion Selectthisoptiontodrawoutthemotiondetection area by dragging your mouse in the window indicated by the red colored box Select this option to erase your motion detection area by dragging your mouse in the window Motion Detection Enabling Video Motion will allow your camera to use the motion detection feature You may also draw out the mot...

Страница 41: ...ically Select this option so that you may configure the Daylight Saving date and time manually Sets the amount of time to be added or removed when Daylight Saving is enabled Enable this feature to obtain time configuration automatically from NTP server NetworkTime Protocol NTP synchronizes the DCS 3411 3430 with an Internet time server Choose the one that is closest to your location This option al...

Страница 42: ... click Get Status to refresh the status Select your pre defined profile from the drop down menu Whentherecordingstorageareaisfull youmaychoosetostoprecording or recycle the recording files so that your camera can record the video continuously Records when Motion Recording Digital Input 1 or Digital Input 2 is triggered A preset amount of time before motion recording is triggered A preset amount of...

Страница 43: ...Link DCS 3411 3430 User Manual Section 3 Configuration How to save video to a shared folder 1 Set the folder in your computer to shared You can set as anonymous authentication or set a user name and password ...

Страница 44: ...unt Enter the IP address of the computer or network attached storage with the shared folder and the name of the shared folder in step 1 to record to If you selectedAccount enter the user name and password from step 1 4 Set the recording and schedule options 5 Click Save Settings The status will be set to Normal when connected properly ...

Страница 45: ...ionifyouwanttoreceiveyoursnapshotimages via FTP The host name of your FTP server The directory or path where the images will be uploaded to for example pub images The prefix that will be added to the filename of each file The port of the FTP server The default port is 25 Some FTP servers allow clients to use passive mode when connecting to an FTP which uses random ports for transfers Snapshot Enab...

Страница 46: ...onthepicture folder and choose the picture file you would like to view IfvideofilesarestoredontheSDcard clickonthevideofolder and choose the video file you would like to view Reloads the file and folder information from the SD card SD Card Here you may browse and manage the recorded files which are stored on the SD card Format SD Card View Recorded Picture Playback Recorded Video Refresh ...

Страница 47: ...and to the night mode during the night or in dark places Selecting this mode will disable the IR Cut Filter Selecting this mode will enable the IR Cut Filter This mode will allow you to enter the desired time frames for the ICR filter ICR IR Cut Removable ICR filter is a switch mechanical design with two different sensor filters It provides the best lighting conditions for day and night Advanced ...

Страница 48: ...he end of communication for a single packet The more bits used for stop bits the greater the lenience in synchronizing the different clocks but the slower the data transmission rate Bye default the value is 1 ChoicesofNo Even andOdd Itisasimpleformoferrorchecking usedinserialcommunicationandyoumayusenoparity Foreven and odd parity the serial port sets the parity bit the last bit after the data bit...

Страница 49: ...the D O to send a signal when there is a triggered event You can choose from one or up to three events such as Motion Detection D I Signal 1 and D I Signal 2 for the sources of the triggered events Digital Output You may enable the Digital Output DO feature and configure the source of event for your camera ...

Страница 50: ...lete any accounts included on the list Create a unique name for your camera in which you can access the camera by using this name in your web browser For example http DCS 3411 3430 By default Select this option to enable the On Screen Display feature for your camera The label name Select this option to enable the time stamp display in the video screen Chose On or Off You may modify the name and ad...

Страница 51: ...tings into your computer Locate a pre saved configuration by clicking Browse and then restore the pre defined settings to your camera by clicking Load Configuration You may reset your camera and restore the factory settings to your camera by clicking Restore Factory Defaults This will restart your camera System In this section you may backup restore and reset the settings as well as reboot your ca...

Страница 52: ...e new firmware to your camera Firmware Upgrade Your current firmware version and date will be displayed on your screen You may go to the D Link Support Page to check for the latest firmware version available To upgrade the firmware on your DCS 3411 3430 please download and save the latest firmware version from the D Link Support Page to your local hard drive Locate the file on your local hard driv...

Страница 53: ...53 D Link DCS 3411 3430 User Manual Section 3 Configuration Status Device Info This page displays all the details information about your device and network connection ...

Страница 54: ... DCS 3411 3430 User Manual Section 3 Configuration Logs This page displays the log information of your camera You may download the information by clicking Download or delete the log information by clicking Clear ...

Страница 55: ...55 D Link DCS 3411 3430 User Manual Section 3 Configuration Help ...

Страница 56: ...ss the digital image The Network Camera utilizes MPEG 4 simple profile image compression technology to provide high quality images 4 Can I capture still images from the Network Camera YesyouareabletocapturestillimageswiththesnapshotfunctionfromthesoftwareapplicationCDsuppliedwiththeNetwork Camera or with the snapshot function on the Home page using an Internet browser 5 Can the Network Camera be u...

Страница 57: ...aulty 11 Why does the Network Camera work locally but not externally This might be caused by network firewall protection The firewall may need to have some settings changed in order for the Network Camera to be accessible outside your local LAN Check with the Network Administrator for your network Make sure that the Network Camera isn t conflicting with any Web server you may have running on your ...

Страница 58: ...ve 256 colors Using 16 or 256 colors on your computer will produce dithering artifacts in the image making the image appear to be of poor quality The configuration on the Network Camera image display is incorrect Through the Advanced Image Setting section of the Web management you need to adjust the image related parameters such as brightness contrast hue and power line frequency for fluorescent l...

Страница 59: ...30 User Manual Section 6 DI DO Reed switch Vibration sensor RS485 Device ALARM DC Power 12V Photo Relay Photo Relay Photo Relay RS 485 Transceivers 0 0 0 0 0 IR illuminator DC12V total output current maximum to 200mA DI DO ...

Страница 60: ...utput current should be under 200mA DI Receive signals from a motion detector or any other external security device DO Connect to an alarm or buzzer Refer to page 43 485 485 ConnecttotheRS 485interfaceforcontrollingauxiliaryequipment such as an external camera enclosure to perform PAN and TILT movement Refer to page 48 for more information ...

Страница 61: ...please follow the steps below Click on Start Run In the run box type cmd and click OK Windows 7 Vista users type cmd in the Start Search box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter Iftheaddressis0 0 0 0 checkyouradapterinstallation security settings and the settings on your router Some firewall software progra...

Страница 62: ... Step 2 Right click on the Local Area Connection which represents your network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168...

Страница 63: ... Flow Control support for Full Duplex mode Supported IEEE 802 3af standard DCS 3411 only MIC 42dB 3dB Omni directional Antenna 2 DCS 3430 only I O Connector 2 Inputs Photo relay Active High Dropout 0 VDC 1 Output photo relay Close circuit current AC 70mA or DC 100mA 40Ohm Open circuit voltage 240 VAC or 350VDC Power Output 12VDC 200mA RS 485 2 pin 485A 485B Supported to control external Pan Tilt d...

Страница 64: ...ket Error Rate 8 11Mbps 82 dB Antenna Connector MHF Operating Frequency 2 4Ghz Networking Protocol IPV4 ARP TCP UDP ICMP DHCP Client NTP Client DNS Client DDNS Client D Link SMTP Client FTP Client HTTP Server Samba Client PPPoE UPnP Port Forwarding RTP RTSP RTCP 3GPP Ethernet 10 100M BaseT Fast Ethernet auto negotiation Wireless DCS 3430 only WMM Video Algorithm Supported MPEG4 MJPEG H 264 multi p...

Страница 65: ... 25A switching power adapter External AC to DC Switching Power Adapter Type USA UK EUR AUS CN Order by each territory Operation Temperature 0 to 40 C 32 to 104 F Storage Temperature 20 to 70 C 4 to 158 F Humidity 20 80 RH non condensing Emission EMI Safety Other Certifications FCC IC C Tick 1 Maximum wireless signal rate derived from IEEE Standard 802 11g 802 11a and 802 11n specifications Actual ...

Страница 66: ...30 Hardware Revision located on the label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 354 6555 Internet Support h...

Страница 67: ...ranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option replace the defecti...

Страница 68: ...inal licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be...

Страница 69: ...rming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered w...

Страница 70: ...RANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclusions may no...

Страница 71: ...receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interferen...

Страница 72: ...rence and 2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This device has been designed ...

Страница 73: ...S 3411 3430 User Manual Appendix E Registration Version 1 10 August 24 2010 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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