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1. The device cannot start and the power indicator is off.
2. The CZUR APP is unable to control the table lamp.
1. The device cannot start and the power indicator is off.
2. There is no voice reminder.
3. The brightness of the table lamp cannot be adjusted.
1. All after sales policy of this product shall be subject to the laws and regulations of the
country. You may return the device within seven days after receiving the device if there
is quality issue. We offer one-year warranty.
2. The scope of warranty covers the scanner. Consumables and external view are not
covered in the warranty.
3. We apologize for not issuing notices for subsequent upgrades or version updates of the
product. CZUR reserves the right of final decision on the interpretation of the above
articles.
4. Exceptions to Warranty
Chapter IV Ser vice and Statement
1) Check whether the power socket is connected to power supply and whether the
power adapter is properly connected.
2) Check whether there is a power failure or abnormal operation during the automatic
firmware upgrade process. Please contact customer service if the firmware upgrade
fails (contact information is listed on the last page of this document).
1) Check whether the device is connected to the network.
2) Check whether the device is connected to the server. The device status is displayed in
the upper left corner on the current page of the APP. If the status is offline, it means
that the device is not connected to the server. If the status is online, it means that the
device is connected to the server, and you can control the table lamp with the APP.
1) Check whether the power socket is connected to power supply and whether the
power adapter is properly connected.
2) Check whether there is a power failure or abnormal operation during the firmware
upgrade process. Please contact customer service if the firmware upgrade fails
(contact information is listed on the last page of this document).
1) Check whether the table lamp is used by another user.
1) This product can only be used in areas where the surrounding temperature is less
than 40℃.
2) Failures or damages caused by incorrect installation or using the product in
environments that exceed the specified work conditions (for examples, in places
that are too hot or too humid).
3) Damages caused by using components not from our company or when users replace
components by themselves.
4) Damages caused by natural disasters, accidents, or human factors.
5) Damages caused by inappropriate storage (including damages caused by rats or
liquid infiltration).
6) Failures or damages caused by unauthorized repairs, modifications, or abuse carried
out by users.
Dear user, thank you for using CZUR scanner. To protect your legal rights, please peruse
and comply with the following standards and statements.
1) Check whether the voice function is enabled. If not, connect the device to the
network and then enable the function in the CZUR APP.
2) Check whether the video call camera is on, and whether the video call camera
indicator is on.
Check whether the brightness is at the highest or lowest level. If it is at the highest level,
the brightness cannot be higher, and if it is at the lowest level, the brightness cannot be
lower.
3.3 Table Lamp
4.1 After Sales Services and Warranty
3.4 Sitting Posture Reminder
3. The device keeps reminding the user about the sitting posture.
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2) Check whether the positions of the table lamp and the user have been changed.
3) Record new standard sitting posture in the device if the table lamp is used by
another user or if the positions of the table lamp and the user have been changed.
