– S c a n n e d i m a g e s a r e d i s t o r t e d , t h e f o n t i s t w i s t e d , o r t h e r e a r e o t h e r
distortions.
Possible faulty power connection. Make sure the power supply actually
h a s p o w e r, t h e a d a p t e r i s p r o p e r l y c o n n e c t e d , a n d t h e p o w e r s w i t c h i s
turned to On.
Sticky on/off switch. Turn the on/off switch on and off a few times.
Wr o n g f i r m w a r e u p g r a d e . Yo u m a y h a v e a p p l i e d a n i n c o r r e c t s c a n n e r
hardware upgrade. Contact CZUR customer service.
– U n a b l e t o t u r n t h e s c a n n e r o n . T h e L C D s c r e e n a n d p o w e r i n d i c a t o r
light are dark.
3 . 1 P C M o d e ( U S B ) P r o b l e m s
– The software cannot be installed
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The software will only work on a Windows XP,7, 8, or 10 System and some
Mac OS system. Or you may have entered the wrong scanner serial number.
Check the scanner serial number underneath the base. Note that there is no
number 1 (one) in the serial number.
Anti-virus software may be interfering. Lower your anti-virus or firewall’s
security level – or disengage it while installing the CZUR software. Then
reengage it.
Faulty software download. Download the software again & make sure it
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– When first using the software, nothing shows in the preview frame, and
I am unable to scan.
Make sure all USB connections are firm – especially between the scanner
and the PC.
Make sure the PC’s “Device Manager” recognizes the scanner. If you see a
yellow exclamation mark with an “Unknown Device” indication, right click it to
update the drive – or disable and then re-enable device, and then retry the
software.
Enter "device manager" , then disable the other "scanner" "control" "camera"
driver
Try restarting the PC or using a different one.
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– Serial number errors.
The scanner ’s serial number is underneath the base. Note that there is no
number 1 (one) in the serial number.
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Chapter III Frequently Asked Questions and Troubleshooting
Power on CZUR, enter visual presenter mode automatically.
I f p r o j e c t o r o r T V i s w i t h o u t s i g n a l , s w i t c h “ s i g n a l s o u r c e ” , c h o o s e
HDMI port.
Function
[ Z o o m o u t ] a n d [ Z o o m i n ] b u t t o n h a v e s i x l e v e l s 1 2 t i m e s t o z o o m t h e
displayed screen.
A d j u s t t h e o b j e c t / d o c u m e n t t o s h o w t h e c o r r e c t o r i e n t a t i o n o n t h e
displayed screen.
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G o t o t h e w e b s i t e h t t p : / / w w w. c z u r. c o m / a n d c l i c k “ S u p p o r t ” . C h o o s e t h e
p r o p e r E T s e r i e s a n d d o w n l o a d “ D e v i c e u p g r a d e p a c k a g e ” . F o l l o w t h e
online rules to upgrade hardware carefully.
A t t e n t i o n : P l e a s e d o w n l o a d t h e c o r r e s p o n d i n g s e r i e s u p g r a d e p a c k a g e ,
a n d s e e t h e u p g r a d e i n s t r u c t i o n s c a r e f u l l y b e f o r e u p g r a d e , o t h e r w i s e i t
may cause unpredictable problem.
2 . 3 H a r d w a r e U p d a t e
Plug in power adapter, then press and hold the[Zoom out]button for around 3
seconds. Then you can see that TFT screen shows “ I n i t i a l i z i n g . . . ” . R e s t o r e
factory setting finishes when TFT screen shows “Initialized” .
[Zoom out] button
2 . 4 R e s t o r e F a c t o r y S e t t i n g s
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