2400-31 FEP Maintenance & Support Guide
7-1
Revision 1.0., March 2005
CHAPTER 7
WARRANTY
7.1
OVERVIEW
Cyclone Microsystems is a commercial manufacturer of Single Board Computers, Intelligent Commu-
nication Controllers and communications systems. Our standard repair cycle for in-warranty or out-of-
warranty repair is two weeks. Most of our FEP customers require 24 by 7 support that is far in excess of
Cyclone Microsystems’ current or anticipated capabilities. Consequently, we highly recommend that
FEP customers pursue high availability support from a support organization or pursue an on-site sparing
policy in conjunction with a Cyclone Microsystems Expedited Repair Program. Please contact a
Cyclone sales representative for a program proposal.
7.2
HARDWARE
Cyclone Microsystems, Inc. (Cyclone) for the period set out below, warrants that its standard products
will be free from defects in workmanship or material under normal use and service. Cyclone’s
obligation under this warranty shall not arise until the Buyer returns the defective product, freight
prepaid, to Cyclone. The only responsibilities of Cyclone under this warranty are at its option to replace
or repair, without charge, any defective component of such products.
7.3
SOFTWARE AND FIRMWARE
Cyclone warrants that Software and Firmware supplied shall conform to the then current published
documentation applicable to such programs. Cyclone, for the effective period of the warranty set out
below, will upon written notice from the Buyer documenting the symptoms or the defect, expend its
best efforts to resolve software bugs and/or fault. This service shall be without extra charge, and at
Cyclone’s option may include on-site visit(s) if in its opinion the conditions justify such visit(s).
7.4
EFFECTIVE PERIOD OF WARRANTY
One year from date of delivery.
7.5
REPAIRED OR REPLACEMENT PRODUCT (OUT-OF-WARRANTY)
Cyclone Microsystems, for a period of 30 days, warrants that its out-of-warranty products that are
repaired or replaced shall be free from defects in workmanship or material under normal use and
service.
Any repair or replacement shall not extend the period within which the warranty can be asserted.
The above warranties do not extend to and shall not apply to:
•
Products which have been repaired or altered by other than Cyclone, unless the Buyer has properly
altered or repaired the products in accordance with procedures previously approved, in writing, by
Cyclone; or
•
Products which have been subject to misuse, neglect, accident or improper installation; or
