At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for evaluation and
repair or replacement. The technician will assign you a RMA number and will send you an ARS label. The ARS label
and the RMA numbers must be clearly displayed on the outside of the package that contains the item(s) to be
returned. Include the description of the problem, the serial number of the equipment and the name and address
of the owner in the package along with the part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD will not be
accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility of the
carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be noted on
the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal to honor your
damage claim. The carrier will provide you with the required forms for filing such claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to the carrier
as soon as possible. Upon discovery of the damage, a written or phone request to the carrier asking them to
perform an inspection of the materials must be made within ten days of the delivery date. Keep all shipping
containers and packing materials as they will be needed in the inspection process. The carrier will provide you
with an inspection report and the necessary forms for filing a concealed damage claim. Concealed damage claim
is the carrier’s responsibility.
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