TECHNICAL SUPPORT
Please contact our Tech Support Department with installation,
troubleshooting, or general product questions.
• Phone: 1-877-297-6937
• Email: [email protected]
• Hours of Operation: Monday – Friday 7:00am – 6:00pm CST
LIMITED LIFETIME WARRANTY AND CONNECTED EQUIPMENT GUARANTEE
Read the following terms and conditions carefully before using the
CyberPower MP60BK/MP61WH/MP62BL (the “product”). By using the
product, you consent to be bound by the terms and conditions of this
limited lifetime warranty and connected equipment guarantee (together
referred to as this “warranty”). IF YOU DO NOT AGREE TO THE TERMS
AND CONDITIONS OF THIS WARRANTY, YOU SHOULD RETURN THE
PRODUCT FOR A FULL REFUND PRIOR TO USING IT.
Who is providing this warranty, and what does it cover?
Cyber Power Systems (USA), Inc. (“CyberPower”) provides this limited
lifetime warranty. It only covers the original purchaser and ends if you no
longer own the product. This warranty covers defects in materials and
workmanship in the product under normal use and conditions. It also covers
equipment connected to the product and damaged because of the failure
of the product. This warranty covers the product and connected equipment
for as long as you own the product.
How do you open a connected equipment claim?
1. Call us at (877) 297-6937, or write to us at:
Cyber Power Systems (USA), Inc.
4241 12th Avenue East, Suite 400
Shakopee, MN 55379,
or send us an email at [email protected] within 10 days of the
occurrence for instructions.
2. When you contact CyberPower, identify the product, the purchase date,
and the item(s) of connected equipment. Have information on all
applicable insurance or other resources of recovery/payment that are
available to the initial customer, and request a claim number.
3. You must provide a dated purchase receipt (or other proof of the original
purchase) for the CyberPower unit and connected equipment. You also
need to provide a description of the damage to your connected equipment.
4. Pack and ship the product to CyberPower and the item(s) of connected
equipment, a repair cost estimate for the damage to the connected
equipment, and all claim forms that CyberPower provides to you. Show
the claim number on the shipping label, or include it with the product.
You must prepay all shipping costs. You are responsible for packaging
and shipment, and you must pay the cost of the repair estimate.
What will CyberPower do to correct problems?
CyberPower will inspect and examine the product. If the product is defective
in material or workmanship, CyberPower will replace it at CyberPower’s
expense, or CyberPower will refund the full purchase price you paid for the
product (purchase receipt showing price paid is required). If the product
failed to protect any equipment plugged into it, we will also send you forms
for making your claim for the connected equipment. We will repair or
replace the equipment that was damaged because of the failure of the
product or pay you the fair market value (NOT REPLACEMENT COST), of
the equipment at of the time of the damage. We will use Orion Blue Book,
another third-party valuation guide, eBay, Craigslist, or other source to
establish that amount. Our maximum liability is limited to $50,000 for the
P303UBK/P303U/P303UBL and $50,000 for the P2WUBK/P2WU/P2WUBL.
This device is manufactured using environmentally-safe procedures in
compliance with the Restriction of Hazardous Substances (RoHS) directive.
Please join CyberPower in caring for the environment by
recycling.
Who pays for shipping?
We pay shipping when we send items to you; you pay when you send items
to us.
What are some things this Warranty does not cover?
1. THIS WARRANTY DOES NOT COVER: ANY SOFTWARE THAT WAS
DAMAGED, SOFTWARE THAT NEEDS TO BE REPLACED DUE TO THE
FAILURE OF THE PRODUCT, OR ANY DATA THAT IS LOST AS A RESULT
OF THE FAILURE. THIS WARRANTY DOES NOT COVER THE
RESTORATION OF DATA OR RECORDS, OR THE REINSTALLATION
OF SOFTWARE.
2. This warranty does not cover: misuse, modification, operation or storage
outside of the environmental limits of the product or the equipment
connected to it. It does not cover damage while in transit or in storage; if
there has been improper operation or maintenance, or use with items not
designed or intended for use with the product, such as laser printers,
appliances, aquariums, medical, or life support devices, etc.
What are the other limitations?
The sole and exclusive remedies of the initial customer are those provided
by this warranty.
1. This warranty does not apply unless the product and the connected
equipment were connected to properly wired and grounded outlets
(including compliance with electrical and safety codes of the most
current electrical code), without the use of any adapters or other
connectors.
2. The product must have been plugged directly into the power source. The
equipment connected to the product must be directly connected in the
product, not “daisy chained” together in serial fashion with any extension
cords, another product, or device similar to the product, surge
suppressor, or power tap. Any such installation voids the warranty.
3. The product and connected equipment must have been used properly in
a suitable environment, in conformance with any applicable license,
instruction manual, or warnings.
4. The product must have been used at all times within the limitations on
the product’s maximum rated wattage.
Where can I get more information?
Contact us at:
Cyber Power Systems (USA), Inc.
4241 12th Avenue East, Suite 400
Shakopee, MN 55379;
Call us at (877) 297-6937;
Send us an email at [email protected].
PRODUCT REGISTRATION
Prompt product registration assures coverage under the limited warranty,
and also allows the opportunity of notifications for product enhancements,
upgrades, and other announcements.
Registration is quick and easy. Go to the Product Registration Page at
CyberPowerSystems.com/registration.
CONTACT INFORMATION
Cyber Power Systems (USA), Inc.
4241 12th Avenue East, Suite 400
Shakopee, MN 55379
Toll-free: 1-877-297-6937 | CyberPowerSystems.com
CyberPowerSystems.com
© 2019 Cyber Power Systems (USA), Inc. All rights reserved.
All other trademarks are the property of their respective owners.
UL Listed to U.S. and Canadian Safety Standards UL 1449. This
product is listed to applicable U.S. and Canadian safety standards
by Underwriters Laboratories Inc.
K01-0000823-00
CONFORMANCE APPROVALS
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment o" and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate
the equipment.
WARNING
: This product can expose you to chemicals including styrene (ABS),
which is known to the State of California to cause cancer.
For more information, go to www.P65Warnings.ca.gov.