TROUBLE SHOOTING
Problem
Possible Cause
Solution
Full-time surge
protection
outlets stop
providing
power to
equipment.
Circuit breaker has tripped due
to an overload.
Turn the UPS off and unplug at
least one piece of equipment.
Wait 10 seconds, reset the circuit
breaker by depressing the button,
and then turn the UPS on.
Battery not fully charged.
Recharge the battery by leaving the
UPS plugged in and turn on the power
switch.
The UPS does
not perform
expected
runtime.
Battery is slightly worn out.
Contact CyberPower Systems about
replacement batteries at
[email protected]
The on/off switch is designed to
prevent damage by rapidly turn-
ing it off and on.
Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is empty results from
long time storage.
Recharge the battery for at least 24
hours. Please leave the unit plugged
into an AC outlet and leave the unit off.
The unit will charge in off position.
The battery is worn out.
Contact CyberPower Systems about
replacement batteries at
[email protected]
The UPS will
not turn on.
Mechanical problem.
Contact CyberPower Systems about at
[email protected]
The serial cable is not con-
nected.
Connect the serial cable to the UPS
unit and an open serial port on the back
of the computer. You must use the
cable that came with the unit.
The serial cable is connected to
the wrong port.
Check the back of the computer for an
additional serial port. Move the cable to
this port.
The unit is not providing battery
power.
Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS back on. This should reset the
unit.
PowerPanel™
is inactive (all
icons are
gray).
The serial cable is not the cable
that was provided with the unit.
You must use the cable that was in-
cluded with the unit for the software and
the unit to be able to communicate.
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