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User Guide

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Does NetGenie support 4G Network Connection?

............................................................... 39

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My ISP has given me an IP address, where do I need to specify the same in NetGenie?

...................................................................................................................................................... 39

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How do I deal with websites that have not been categorized by NetGenie?

.................... 39

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I Want to Ensure That Internet Is Accessible to my daughter only between 10 am and 7
pm. How Do I Do That?

............................................................................................................. 41

Device Whitelisting ....................................................................................................................... 43

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How do I make sure that every time I login using my laptop, I do not have to see the
authentication page?

................................................................................................................. 43

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I do not want to authenticate every time I try to access the Internet using NetGenie.
What should I do?

...................................................................................................................... 43

System .......................................................................................................................................... 44

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How do I change my NetGenie administrator password?

.................................................... 44

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How can I view system and security status of my NetGenie Appliance?

.......................... 44

Networking .................................................................................................................................... 45

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How many computers or devices can be connected wirelessly to NetGenie at the same
time?

............................................................................................................................................ 45

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Internet access through my NetGenie appliance has stopped. What should I do?

......... 45

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How do I know that my NetGenie is having Internet connection?

...................................... 45

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How can I verify that my NetGenie appliance is Wi-Fi enabled?

........................................ 46

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How can I wirelessly connect my laptop to NetGenie?

........................................................ 47

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Can I insert my telephone cable directly to my NetGenie appliance to access Internet?

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I do not want others to see my network due to security reasons. Is there any way to hide
visibility of my network to wireless users?

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Can I change the name of my Network?

................................................................................ 48

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Does NetGenie support multiple Internet connections (Multilink Management)?

............ 49

Security ......................................................................................................................................... 49

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Does NetGenie protect my network from viruses and other malicious software?

............ 49

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I want to protect my network from viruses. What should I do?

............................................ 49

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Does NetGenie provide protection over both HTTP and HTTPS?

..................................... 49

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What is the frequency of malware signature updates? Can I customize it?

...................... 50

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Can I manually update malware signature database?

......................................................... 50

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How can I upgrade my NetGenie appliance with malware signature updates if I am not
connected to Internet?

............................................................................................................... 51

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What is the use of Diagnostic Tools?

...................................................................................... 52

Upgrade, Back-up, Restore .......................................................................................................... 54

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How can I check availability of upgrade(s) available for my NetGenie appliance?

.......... 54

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How can I upgrade my NetGenie firmware version?

............................................................ 55

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Can I save my current NetGenie configuration for future use i.e. in case of system crash
or change in settings?

............................................................................................................... 58

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My system is crashed but I do have configuration back-up I took a few days back. What
should I do to restore my NetGenie settings:

......................................................................... 58

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How to restore configuration back-up in NetGenie appliance?

........................................... 58

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How can I restore Factory Default Configuration?

................................................................ 59

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How many configuration snapshots can I store on NetGenie appliance?

......................... 59

Logs and Reports ......................................................................................................................... 60

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I want to find out which websites are being accessed by my son in my absence. How
can I check it?

............................................................................................................................. 60

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From where can I see overall Internet traffic passing through my NetGenie appliance?



I want to find out which applications are being accessed by my Son in my absence. How
can I do so?

................................................................................................................................. 61

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From where can I view details of viruses detected by NetGenie?

...................................... 62

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Can I have visibility of users who are accessing Internet through NetGenie?

.................. 63

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How can I view details of Intrusion attempts detected by NetGenie?

................................ 64

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I have set time as per my local time zone but why is NetGenie still not showing it?

....... 64

Remote Management ................................................................................................................... 65

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Can I remotely manage my NetGenie appliance(s)?

............................................................ 65

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Can I use my existing Customer ID & Password to login to NCMS? Or do I have to

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Страница 1: ...User Guide User Guide Version 1 0 25 01 2014 1000728 20140113 NG11EH ...

Страница 2: ...rus and IPS keeps all unauthorized malicious and harmful Internet traffic at bay Web and application filtering have been customized to play the role of age sensitive Parental Controls Truly Plug n Play NetGenie is a truly a Plug n Play security solution Give in the Internet feed Power it up and Whoosh you go Did I tell you you can connect to the Internet using any of the following DHCP Static PPPo...

Страница 3: ... what they will access and when This feature will ensure that you do not have hover over your kids when they access the Internet Just grab the Age Slider and you are done With this you can now configure what Web and application your family members can access The categorization database for Web and application is on the Cloud and it is always current and up to date to protect you against any emergi...

Страница 4: ...r a specific user 30 I want my daughter to be allowed access to www facebook com but I do not want her to access other social networking websites Is it possible 32 I want to allow my son accessing game sites in my presence only i e when I am at home in the evening What should I do 32 How can I apply time based Internet access 32 I m receiving Blocked Website message when I try to access www google...

Страница 5: ...network from viruses What should I do 49 Does NetGenie provide protection over both HTTP and HTTPS 49 What is the frequency of malware signature updates Can I customize it 50 Can I manually update malware signature database 50 How can I upgrade my NetGenie appliance with malware signature updates if I am not connected to Internet 51 What is the use of Diagnostic Tools 52 Upgrade Back up Restore 54...

Страница 6: ... What happens when NetGenie encounters any Virus 69 The Parental Controls that I have applied are not working properly What can be the reason 71 I do not want NetGenie to scan MS Word documents for viruses is it possible 71 What does NetGenie offer under Intrusion Prevention System 72 Can I customize NetGenie s intrusion prevention signatures 73 What is Port Forwarding How can I configure port for...

Страница 7: ...e Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements This guide is organized in three parts Part 1 Deploy your NetGenie Part 2 Protect your Family Part 3 What can NetGenie do for you ...

Страница 8: ...old and shaded font typeface Family Protection Topic titles Shaded font typeface Introduction Subtitles Bold Black typeface Notation conventions Navigation link Normal typeface Family Protection Device Whitelisting it means to open the required page click on Family Protection then on Device Whitelisting Notes and Prerequisites Bold typeface between black borders Note ...

Страница 9: ...nternet time and experience Get time and usage reports on your family s web activities NetGenie also gives you the flexibility to perform the Administrator role using any Internet access device at home After unboxing your NetGenie ensure that you have all these components available 1 One 1 NetGenie Wireless Base Unit NG11EH 2 Two 2 detachable Wi Fi Antennas 3 One 1 RJ 45 Ethernet Cable 4 One 1 Pow...

Страница 10: ...nas in their respective jacks provided in the back panel 3 Look out for a sticker at the bottom of the appliance containing the default wireless network name technically known as SSID and a pass key specific for your appliance 4 Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit 5 Plug the other end of the power adapter into the nearest main socket 6 Before you...

Страница 11: ...omputer refer to the Configuring PPPoE section 4 Switch on the NetGenie appliance Wait till the Power LED and WAN LED turns green 5 Switch on your computer now NetGenie s LAN LED will turn green and remain steady 6 Open your browser and start surfing the Internet Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on Note To configure a...

Страница 12: ...n Connectivity through USB Modem 1 Plug a USB modem in the slot provided in the NetGenie appliance 2 Use the RJ 45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the LAN NetGenie sockets and switch on the NetGenie appliance OR Switch on the NetGenie appliance If you are connecting to the Internet over Wi Fi start your laptop Make sure your Wireless Network A...

Страница 13: ...ight to the NetGenie WAN socket If you are dialing the Internet from your computer refer to the Configuring PPPoE section 4 Switch on your NetGenie appliance Wait till the Power LED and WAN LED turns green and for the WLAN WPS LED to turn green and stabilize 5 Start your laptop Make sure that your Wireless Network Adapter has been enabled Your laptop will automatically detect the wireless network ...

Страница 14: ...band connection This section is only relevant to you if need to dial up the Internet from your machine You will need your Username and Password for connecting to the Internet Please contact your ISP if you lose them Go to Network Settings Internet select Internet Connection Type as PPPoE and fill up the required details Screen Configure PPPoE ...

Страница 15: ...onnected and have different MTU sizes Any packets larger than the MTU value are divided fragmented into smaller packets before being sent over Default 1492 Input range 568 to 1492 Keep Alive Specify time in seconds to keep alive the PPPoE session Advanced Settings Primary DNS Server Specify IP address of primary DNS server Secondary DNS Server Specify IP address of secondary DNS server MAC Address...

Страница 16: ... Description Wireless Modem Information Link Type Select Internet link type Possible options Active Backup Disabled Network Select your USB Network Connection type Possible options 3G 4G USB Modem Status Status of USB modem Possible status Plugged Unplugged ...

Страница 17: ...s the largest physical packet size in bytes that can be transmitted in a network This parameter becomes an issue when networks are interconnected and the networks have different MTU sizes Any packets larger than the MTU value are divided fragmented into smaller packets before being sent over Default 1492 Input range 568 to 1492 Keep Alive Not Applicable for 4G Network Specify time in seconds to ke...

Страница 18: ...ary DNS Server Specify IP address of secondary DNS server MAC Address Clone Enable to create clone of your router s IP address and specify MAC address of your router to be cloned VLAN Enable this to provide VLAN support and tagging Apply Click to save changes Table Configure Static Internet Connection Screen Elements Access Internet Congratulations If you are reading this it means you have install...

Страница 19: ...over other available products Click Customer Portal to access customer portal of NetGenie Customer portal allows the user to register the appliance in order to avail support Click Administrator Login button to access NetGenie appliance Click check box against Do not show this page again to avoid this page at every DHCP IP lease Note This splash screen is not displayed if 1 any user is created in N...

Страница 20: ...1 1 1 in address bar or click Administrator Login at the Splash Page Log in using default username admin and password admin Screen Login Screen Elements Description Username Specify user login name If you are logging in for the first time after deployment please use default username admin Password Specify password If you are logging in for the first time after deployment please use default passwor...

Страница 21: ...chedules for accessing the Internet and generating time based reports Go to System Time to update your time zone Screen System Time Settings Screen Elements Description System Time Displays NetGenie s current time Select Time Zone Selects local time zone from drop down menu Table System Time Settings screen elements Add User You need to add your family members in order to give age appropriate Inte...

Страница 22: ... the user Website Category List Click to view and customize access to specific web categories for the user Application List Click to view and customize access to specific applications for the user Set Time Controls Click to set the time when the user would be allowed internet access Enable Internet Activity Reporting Click to log and report Internet activities of a user Apply Click to save the cha...

Страница 23: ... schedule based Website category access allow disallow uncategorized websites and enable disable Safe Search over search engines like Google AltaVista You Tube etc Screen Website Category List Application List As and when required you can customize the list of applications allowed and denied to a specific user For this click Application List icon to view allow or block a specific application categ...

Страница 24: ...ist User Internet Access Open a new browser window and enter any website URL in the address bar It will lead to an authentication screen Click the given image icon to log in and specify your password to proceed further Screen User Login ...

Страница 25: ...en Successful User Login Click the link Do you want to Whitelist this device if you do not want NetGenie to apply parental controls or ask for login every time you access Internet using this device Provide your NetGenie administrator credentials and click Proceed to Whitelist the device ...

Страница 26: ...26 User Guide Screen Device Whitelist Note Administrator credentials are required to Whitelist the device Screen Successful Device Whitelist ...

Страница 27: ...our NetGenie appliance in order to avail of the following facilities and subscriptions offered by NetGenie Phone and Email support with extended hardware warranty Access to Customer Portal To register your appliance 1 Log in to NetGenie with administrator credentials 2 Go to System Registration 3 Click the link given below SSN Serial Number Unique number associated with your NetGenie appliance It ...

Страница 28: ...gured using its web based user interface Refer to Defaults section for NetGenie s default IP address and administrator credentials How do I give safe Internet access to my 7 year old daughter Jane Follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to Family Protection Add User 3 Specify Username i e name of your daughter Jane 4 Switch the Family Protection Contro...

Страница 29: ...of websites is accessible by default to users under 8 years of age 1 www preschoolcoloringbook com 2 www learningplanet com 3 www kids discovery com 4 www kids nationalgeographic com 5 www kids yahoo com You can always add any other appropriate websites which you feel are safe for small children by referring to the Website List Will all my family members receive authentication page every time they...

Страница 30: ...ave to configure age appropriate Internet access for your child in order to ensure safe Internet surfing How can I customize Website category access for a specific user 1 Log in to NetGenie with administrator credentials 2 Select the user for whom you want to edit Website category access settings 3 Click Website Category List to allow or block website categories The page given below represents web...

Страница 31: ...31 User Guide Screen Block Website Category 5 Click to configure time based Internet access Screen Schedule Website Category Access ...

Страница 32: ...d for your daughter 3 Click Website List specify www facebook com under Allow Websites list and click OK to save changes in Website access 4 Click Website Category List block Social Networking web category and click OK to save changes in Website Category 5 Click Apply to save over all access changes I want to allow my son accessing game sites in my presence only i e when I am at home in the evenin...

Страница 33: ...b Category to which that website belongs has been blocked The error page reflects NetGenie s Web categorization for the given URL which helps users understand the reason why it was blocked However if you feel that the specified website is not potentially harmful you can access it by logging in as a different user or acquiring permission from the administrator who can use his her administrator cred...

Страница 34: ...tegory 3 Specify the website URL in the given textbox 4 Click Search to find out the categorization of the specified website URL The search result displays user wise allow block status of a specified Website URL Screen Search Category Once you find out the Web category for a specific Website you can apply time based controls over that category NetGenie provides the feature of submitting your feedb...

Страница 35: ...tion access for your daughter Please follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Add or Edit the user that has been created for your daughter 3 Click Application List to edit application access settings Screen Application Category List 4 Expand Instant Messaging IM application category Screen Application List 5 Click Yahoo Messenger to allow access It will tu...

Страница 36: ...en Allow Application 6 Click against Yahoo Messenger to apply time based access and select the time slot when you want her to access Yahoo messenger Screen Schedule based Application Access 7 Click OK to save the changes ...

Страница 37: ...heck that WLAN WPS LED of your NetGenie appliance has turned green which means WPS is ON in your NetGenie appliance 3 Correct Pass Key Please make sure that you have entered correct pass key to access the NetGenie network Look for a sticker at the bottom of the appliance for pass key specific to your appliance 4 Enable UPnP By default UPnP is enabled in NetGenie 1 Log in to NetGenie with administr...

Страница 38: ...Genie with administrator credentials 2 Go to Family Protection Website Exceptions to allow or block one or multiple websites globally 3 Click to add or to remove Website s in globally allowed or blocked list 4 Click Apply to save changes Screen Website Exceptions Does NetGenie allow users access to uncategorized websites OR How can I block users from accessing the websites which are not categorize...

Страница 39: ... details Does NetGenie support 4G Network Connection Yes NetGenie supports 4G network connection My ISP has given me an IP address where do I need to specify the same in NetGenie Please refer to Configure Static Internet Connection section How do I deal with websites that have not been categorized by NetGenie NetGenie provides the option of submitting feedbacks about websites that have not been ca...

Страница 40: ...t Feedback 4 Click Submit feedback to NetGenie link to suggest a category for the uncategorized website Screen Suggest Category 5 Enter the appropriate website category in the textbox given or click Refer existing category list ...

Страница 41: ...oming version of the NetGenie Web Categorization database I Want to Ensure That Internet Is Accessible to my daughter only between 10 am and 7 pm How Do I Do That To ensure that Internet is accessible to your daughter only between 10 am and 7 pm you need to set time controls for her To set time controls 1 Log in to NetGenie using administrator credentials 2 Add or Edit user that have been created ...

Страница 42: ... Click Set Time Controls link to set Internet access timing for that user Select the time interval that is to be allowed as shown in the figure below 4 Click OK to set time interval and Apply on the edit user page to save changes for the user ...

Страница 43: ... in order to avoid the authentication page each and every time If you are logging in as an existing user please refer to User Internet Access section to learn how to Whitelist a device OR 1 Log in to NetGenie with administrator credentials 2 Go to Family Protection Device Whitelist 3 Specify MAC address of your laptop smart phone 4 Specify description if required 5 Click Add to Whitelist your lapt...

Страница 44: ...ppliance You can view system and security module details from System Overview page This page displays following details of NetGenie appliance System Information Active Connection s Number of connections to the NetGenie appliance Firmware Version Firmware version running on your NetGenie appliance SSN Unique SSN number which is used NetGenie support team to identify your NetGenie appliance Security...

Страница 45: ...iance 3 Click Reboot to restart your NetGenie appliance Screen Restart NetGenie Appliance Note This action will only restart your NetGenie appliance To reset appliance to factory default settings keep the reset button positioned next to the WPS switch of your appliance pressed for 5 seconds While doing so all past upgrades and configurations will be lost How do I know that my NetGenie is having In...

Страница 46: ...uld give you following output with 0 packet loss i e there is uninterrupted connectivity with the internet Screen Ping Result How can I verify that my NetGenie appliance is Wi Fi enabled By default NetGenie appliance s are wireless enabled Check WLAN WPS LED of your NetGenie appliance If it blinks green it means Wi Fi is enabled in your NetGenie appliance If it does not then follow the given steps...

Страница 47: ...network Push the WPS button on the backside of the appliance WPS automatically configures the network name SSID and WPA security key for your laptop when it joins the network discarding the need to manually enter the SSID and Pass Key Since the security keys or passphrases are randomly generated the network remains secured Can I insert my telephone cable directly to my NetGenie appliance to access...

Страница 48: ...tor credentials 2 Go to Network Settings Wireless 3 Specify new name of your network in SSID field 4 Select checkbox Show Password to view current password 5 Specify new password for your network in WPA Key field 6 Uncheck the checkbox Show Password to display bullets as placeholder instead of real password 7 Click Apply to save the changes Screen Change SSID ...

Страница 49: ...icious software OR I want to protect my network from viruses What should I do NetGenie appliances are shipped with in built Anti Virus and Intrusion Prevention capabilities 1 Log in to NetGenie with administrator credentials 2 Go to Security Anti Virus and Security Intrusion Prevention to check the status of anti virus and IPS services These services are enabled by default but you can disable not ...

Страница 50: ...of signature update and its frequency from System Signature Updates page Screen Signature Updates Can I manually update malware signature database Yes you can manually update NetGenie malware signature database if you do not want to wait 6 hours to get the updated signatures 1 Log in to NetGenie with administrator credentials 2 Go to System Signature Updates 3 Click Update to manually update signa...

Страница 51: ... You can download them from download netgenie net when you have Internet connectivity and store them in your machine for later use Whenever you want to manually upload signature files 1 Log in to NetGenie with administrator credentials 2 Go to System Signature Updates 3 Under Manually Upload Signature section browse signature files from the machine which you want to upload 4 Click Apply Screen Upl...

Страница 52: ...n to NetGenie using administrator credentials 2 Go to Network Settings Diagnostics page Screen Diagnostics 3 Use the required tool Ping Use to Ensure if the host computer is reachable or not Check the time lag for the round trip for the message Get the IP address of a domain name Check for packet loss To use Ping select the Interface to use enter the IP Address or Host name in the Ping Section and...

Страница 53: ...he Interface to use enter the IP Address or Host name in the Name Lookup Section and click Name Lookup Screen Name Lookup Screen Name Lookup Result Trace Route Use Trace Route to display the route path and measure the transit delays loss of packets across an Internet Protocol IP network To use Trace Route select the Interface to use enter the IP Address or Host name in the ...

Страница 54: ... of new firmware at the time of login Administrator can choose either to upgrade the firmware or skip the notification pop up If the administrator skips it then NetGenie keeps notifying the administrator till either the upgrade is done or Check for firmware upgrades upon Login option in System Firmware Upgrade is disabled Alternately you can check for firmware upgrades manually by clicking Check a...

Страница 55: ...ies the administrator upon login if a newer firmware version is available Direct download and upgrade of the newer firmware can be done from the notification screen itself From GUI You can check for latest available firmware from NetGenie GUI and then upgrade Manual Upgrade Here upgrade is to be done manually Note Before upgrading it is recommended to take back up of your current NetGenie configur...

Страница 56: ... and reboot the system This takes a few minutes It is advisable to not interrupt the upgrade process by closing the window From GUI To Upgrade NetGenie to the latest firmware manually follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to System Firmware Upgrade Screen Firmware Upgrade 3 Click Check to check for latest firmware available If it is available the fol...

Страница 57: ...nd reboot the system This takes a few minutes It is advisable to not interrupt the upgrade process by closing the window Manual Upgrade To upgrade NetGenie to the latest firmware manually follow the steps given below 1 Download the latest available firmware from http customer netgenie net http download netgenie net 2 Log in to NetGenie using administrator credentials 3 Go to System Firmware Upgrad...

Страница 58: ... back up of your current NetGenie configuration and restore it at a later stage 1 Log in to NetGenie with administrator credentials 2 Go to System Config Manager 3 Click Export to download the current configuration of NetGenie appliance Screen Save Configuration Back up My system is crashed but I do have configuration back up I took a few days back What should I do to restore my NetGenie settings ...

Страница 59: ...re for Default Profile Factory Default Configuration under Configuration Profile Manager section Screen Restore Factory Default Configuration How many configuration snapshots can I store on NetGenie appliance You can create and store a maximum of 3 three configuration snapshots on NetGenie appliance 1 Log in to NetGenie with administrator credentials 2 Go to System Config Manager 3 Specify name of...

Страница 60: ... son in my absence How can I check it NetGenie provides a wide range of logs and reports user specific web activity reports malware and intrusion prevention reports application usage reports and a lot more Go to Logs and Reports Web Activity to view the list of websites visited by your son Web activity report displays accessed URL names corresponding to the user and source IP addresses along with ...

Страница 61: ...creen Network Statistics I want to find out which applications are being accessed by my Son in my absence How can I do so Go to Logs and Reports Application Activity to view the list of websites visited by your son Application activity report displays accessed application names corresponding to the user and source IP addresses along with dates time categories actions taken messages and severity Yo...

Страница 62: ...w details of viruses detected by NetGenie If a virus is detected by NetGenie then the user is immediately alerted by showing an alert message on the user authentication screen Screen Virus Detected Details of the detected virus can be seen by clicking on the alert ...

Страница 63: ...etGenie antivirus engine HTTP Screen HTTP Virus FTP Screen FTP Virus Can I have visibility of users who are accessing Internet through NetGenie Yes you can view details of live users from Logs and Reports Connected Users page This page displays details of connected DHCP clients and logged in users DHCP Clients This page displays DHCP host name MAC address and IP address of accessing device and tim...

Страница 64: ...evention logs displays intrusion prevention signature ID along with source destination date time user message severity and action taken by NetGenie intrusion prevention engine Intrusion Prevention Screen Intrusion Prevention Web Protection Screen Web Protection I have set time as per my local time zone but why is NetGenie still not showing it NetGenie communicates with NTP servers over Internet to...

Страница 65: ...NetGenie s on Cloud Management Service NCMS To enable NCMS follow the steps given below 1 Log in to NetGenie with administrator credentials 2 Go to Remote Mgt Configuration 3 Tick the check boxes against Enable all logs and Enable remote logging Screen Enable NCMS 4 Select NCMS and click Apply to enable remote management of your appliance using NCMS Can I use my existing Customer ID Password to lo...

Страница 66: ...om NCMS please refer to NCMS User Guide Can I send NetGenie s logs to third party server Yes you can send NetGenie s logs to a third party sever by the following steps 1 Log in to NetGenie with administrator credentials 2 Go to Remote Mgt Configuration 3 Tick the check boxes against Enable all logs and Enable remote logging 4 Specify name or IP address of the external Syslog server Screen Syslog C...

Страница 67: ...ike www gmail com What can I do A possible reason is that upstream routers in your network do not support TCP ECN To continue accessing HTTPS based sites disable TCP ECN in NetGenie To disable TCP ECN follow the steps given below 1 Login to NetGenie using administrator credentials 2 Open a new tab and type http NetGenie IP Address tweb pages conf php in the Address Bar to go to the System Configur...

Страница 68: ...n SSL Data over port 443 as shown below Screen Enable Tunnel Non SSL Data over port 443 How can I make sure that if any user remains inactive for more than 10 minutes he she gets logged off You can set the User Timeout as 10 minutes such that if any user remains inactive for longer than 10 minutes he she gets logged off in other words his her session expires To set the User Timeout follow the step...

Страница 69: ...ver Web and Email In case of malware occurrence NetGenie logs the malware and cleans it However you can change the course of action to be taken to deal with malware though it is not recommended 1 Log in to NetGenie with administrator credentials 2 Go to Security Anti Virus Screen Enable Anti Virus Protection 3 Expand Show Advanced Settings drop down Under Action Configuration section you can chang...

Страница 70: ...70 User Guide Screen Anti Virus Action Configuration 4 Click Apply to save changes ...

Страница 71: ...ers in your network do not support TCP ECN You can re establish connectivity with Parental Control Server by disabling TCP ECN in NetGenie To know how to disable TCP ECN click here 2 Your DNS Server is not working Check DNS settings of NetGenie from Network Settings Internet 3 Your ISP does not allow access to ports that NetGenie uses namely TCP ports 53 197 443 1197 In this case contact support n...

Страница 72: ...ecurity checks to prevent your network from malicious traffic Protocol Anomaly Detection Port Scan Prevention Traffic Anomaly Detection Web Protection You can enable or disable above components as and when required 1 Log in to NetGenie with administrator credentials 2 Go to Security Intrusion Prevention Screen Enable Intrusion Prevention 3 Expand Show Advanced Settings drop down and change the def...

Страница 73: ... signatures 1 Log in to NetGenie with administrator credentials 2 Go to Security Intrusion Prevention 3 Expand Show Advanced Settings drop down Under Signature Configuration section you can search intrusion prevention signatures based on the following criteria Outbreak Severity Policy Platform ID or Name 4 Select the signature to be customized and change the Log status if required Available option...

Страница 74: ...ports internally It will hide service s running on your network To configure port forwarding in NetGenie 1 Log in to NetGenie with administrator credentials 2 Go to Security Port Forwarding 3 Specify application name and protocol for which you want to create port forwarding rule 4 Enable checkbox against Range and specify start and end ports for the application In case the checkbox against Range i...

Страница 75: ...other Internet traffic This is done in 2 steps 1 Create a Port forwarding Rule to redirect incoming port 80 traffic to the internal web server To know how to create a port forwarding rule click here 2 Create a Website Exception for the internally hosted websites i e allow global access to the websites To know how to create a Website Exception click here Note If your internally hosted web pages are...

Страница 76: ...2 Go to System NetGenie Access 3 Click checkbox against Enable Access from Internet 4 Click Apply to save changes Screen NetGenie Access 5 Use your Internet IP address public IP address provided by your ISP to access NetGenie over Internet Please remember that if your Internet connection type is set to DHCP from Network Settings Internet then you will need to select your DNS server as Dynamic DNS ...

Страница 77: ...ask IP address Gateway IP address of NetGenie gateway Primary DNS Server IP address of primary DNS server Secondary DNS Server IP address of secondary DNS server Local Network IP Address LAN IP address of NetGenie appliance Network Mask Network mask IP address DHCP Server Status of DHCP server Possible status Enabled Disabled Screen Network Overview I want to change the default IP address of my Ne...

Страница 78: ... clone the MAC address in order to ensure uninterrupted connectivity The given steps below enable you to clone the MAC address of your router 1 Log in to NetGenie with administrator credentials 2 Go to Network Settings Internet 3 Select any Internet connection types and fill up the required details 4 Enable MAC address clone option and specify the MAC address to be cloned 5 Click Apply to save cha...

Страница 79: ...Service 6 Specify action item as Block 7 Click Apply to save changes Screen Firewall Rule The newly created custom service s will be added in the list of Custom Service List Click to remove created service s Note You can create a maximum of 10 ten custom services and 5 five firewall rules by through this page ...

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