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CyberData Corporation

930427B

Operations Guide

Appendix B: Troubleshooting/Technical

Support

B.1 Frequently Asked Questions (FAQ)

Go to the following URL to see CyberData’s list of frequently asked questions:

http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/faqs.html

B.1.1 Documentation

The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation at:

http://www.cyberdata.net/products/voip/digitalanalog/pagingserverv3/docs.html

Содержание V3 Keypad

Страница 1: ...IP V3 Paging Server Operations Guide SIP Compliant Part 011146 Document Part 930427B for Firmware Version 6 2 0 CyberData Corporation 3 Justin Court Monterey CA 93940 831 373 2601 The IP Endpoint Company ...

Страница 2: ...and or hardware OPEN SOURCE STATEMENT Certain software components included in CyberData products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source or free software licenses Some of this Open Source Software may be owned by third parties Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or softwar...

Страница 3: ... Operations Guide Revision Information Revision 930427B which corresponds to firmware version 6 2 0 was released on September 12 2011 and has the following changes Updates Section 2 3 1 1 Pin 1 and 2 Fault Sense Input Common Sense ...

Страница 4: ... an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way suc...

Страница 5: ...that is a safety policy or protection of property The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment It is the responsibility of the user to establish appropriate safety ergonomic and health practices and determine the applicability of regulatory limitations prior to use Potential safety hazards are identified in this manual thro...

Страница 6: ...dio Video Profile Cat 5 TIA EIA 568 B Category 5 DHCP Dynamic Host Configuration Protocol LAN Local Area Network LED Light Emitting Diode Mbps Megabits per second NTP Network Time Protocol PBX Private Branch Exchange PoE Power over Ethernet as per IEEE 802 3af standard RTFM Reset Test Function Management SIP Session Initiated Protocol u law A companding algorithm primarily used in the digital tele...

Страница 7: ...2 3 6 Announcing the IP Address 10 2 3 7 Restore the Factory Default Settings 11 2 4 Configuring the V3 Paging Server 12 2 4 1 Gather the Required Configuration Information 12 Static or DHCP Addressing 12 Username and Password for Configuration GUI 12 SIP Settings 12 2 4 2 V3 Paging Server Web Page Navigation 13 2 4 3 Log in to the Configuration GUI 14 2 4 4 Configure the Device Parameters 17 2 4 ...

Страница 8: ...bleshooting Technical Support 51 B 1 Frequently Asked Questions FAQ 51 B 1 1 Documentation 51 B 2 Contact Information 52 B 3 Warranty 53 B 3 1 Warranty RMA Returns within the United States 53 B 3 2 Warranty RMA Returns Outside of the United States 53 B 3 3 Spare in the Air Policy 53 B 3 4 Return and Restocking Policy 54 B 3 5 Warranty and RMA Returns Page 54 ...

Страница 9: ...ompliant IP PBX s that do not support grouping of SIP endpoints or paging can now support up to 100 different paging zones 1 1 How to Identify This Product To identify the VoIP V3 Paging Server look for a model number label similar to the one shown in Figure 1 1 The model number on the label should be 011146 Figure 1 1 Model Number Label V3 VoIP PAGING SERVER RoHS COMPLIANT 011146B 021059C Model n...

Страница 10: ...e support Line In connection for music on hold multicasting Line out connection to support analog Amps User uploadable audio files Web based configuration and firmware upload PoE 802 3af enabled Power over Ethernet 19 inch Rack mount option 1 3 Supported HTTP Web based configuration Provides an intuitive GUI for easy system configuration and verification of speaker operations DHCP Client TFTP Clie...

Страница 11: ...E Power Requirement PoE or 48V DC Connection Speed 10 100 Mbps Protocol SIP compliant Page Port Output Balanced 600 Ohm 10VPP Line In Input Signal Amplitudes Input Impedance 2 0 VPP maximum 10k Ohm Line Out Output Signal Amplitudes Output Level Total Harmonic Distortion Output Impedance 2 0 VPP maximum 2dBm nominal 0 5 maximum 10k Ohm Part Number 011146 Dimensions 6 11 L x 4 05 W x 1 15 H Weight 1...

Страница 12: ...ver 2 1 Parts List The packaging for the V3 Paging Server includes the parts in Table 2 2 Table 2 2 Parts List Quantity Part Name Illustration 1 V3 Paging Server 1 Installation Quick Reference Guide 1 Mounting Template located on the last page of the Installation Quick Reference 1 Mounting Kit part 070057A which includes 2 4 6 x 7 8 Mounting Anchors 2 4 x 1 1 4 Round Phillips Wood Screws ...

Страница 13: ...s how the V3 Paging Server is normally installed as part of a paging system Figure 2 2 Typical Installation SIP Multicast IP PBX Amplifier IP Phone V3 Paging Server PoE Switch SIP Multicast Line In Music Source Line Out SIP Multicast 1 2 3 4 5 6 IP Speakers Multicast SIP Multicast V3 Paging Server Back View Page Start Relay Output Fault Sense Input ...

Страница 14: ... Fault Sense Input Common Sense 2 Fault Sense Input Sense See Section 2 3 1 1 Pin 1 and 2 Fault Sense Input Common Sense 3 Positive 600 Ohm Audio Outputa See Section 2 3 1 2 Pin 3 4 and 5 Positive Negative 600 Ohm Audio Output Audio Ground Reference 4 Negative 600 Ohm Audio Output a See Section 2 3 1 2 Pin 3 4 and 5 Positive Negative 600 Ohm Audio Output Audio Ground Reference 5 Audio Ground Refer...

Страница 15: ...ned extension and play that file 2 3 1 2 Pin 3 4 and 5 Positive Negative 600 Ohm Audio Output Audio Ground Reference This output allows direct connection to paging amplifiers requiring a Page Port type input that meets a balanced 600 Ohm 10Vpp signal 2 3 1 3 Pin 6 and 7 Relay Contact Common Normally Open When enabled on the web interface Section 2 4 4 Configure the Device Parameters every time an ...

Страница 16: ...the chassis ground on the back of the unit See Figure 2 5 Figure 2 5 Connecting to the Power Source Non PoE with 48 VDC power supply Chassis Ground Chassis Ground PoE To set up the V3 Paging Server connect the device to your network Poe For PoE plug one end of an 802 3af Ethernet cable into the V3 Paging Server Ethernet port Plug the other end of the Ethernet cable into your network See the figure...

Страница 17: ... V3 Paging Server CyberData Corporation 930427B Operations Guide 9 2 3 4 Connect to the Network Plug one end of a standard Ethernet cable into the Paging Server Ethernet port Plug the other end into your network Figure 2 6 Connecting to the Network ...

Страница 18: ...EEN AMBER Link LED above the Ethernet port indicates that the network connection has been established The Link LED changes color to confirm the auto negotiated connection speed The Link LED is GREEN at 10 Mbps The Link LED is AMBER at 100 Mbps The GREEN Paging LED comes on after the device is booted and initialized This LED blinks when a page is in progress You can disable Beep on Initialization o...

Страница 19: ...ult settings are restored The default parameters for access are shown in Table 2 3 To restore these parameters to the factory default settings 1 Press and hold the RTFM switch until the status and paging lights come on 2 Continue to press the switch until after the indicator lights go off and then release it 3 The V3 Paging Server settings are restored to the factory defaults Table 2 3 Factory Def...

Страница 20: ...1 2 Username and Password for Configuration GUI Determine the Username and Password that will replace the defaults after you initially log in to the configuration GUI The Username is case sensitive and must be from four to 25 alphanumeric characters long The Password is case sensitive and must be from four to 20 alphanumeric characters long 2 4 1 3 SIP Settings To configure the SIP parameters dete...

Страница 21: ... Amplifier Web Page Navigation Web Page Item Description Link to the Home page Link to the Device Configuration page Link to the Networking page Link to go to the SIP Configuration page Link to go to the Nightringer page Link to go to the Sensor Configuration page Link to go to the Paging Groups Configuration page Link to the Audio Configuration page Link to the Event Configuration page Link to th...

Страница 22: ...s in DHCP mode To get to the Home page use the discovery utility to scan for the device on the network and open your browser from there Note To work with the V3 Paging Server configuration after the initial configuration log in using the IP address you assign to the device Section 2 4 5 Configure the Network Parameters provides instructions for entering the IP address 2 When prompted use the follo...

Страница 23: ...Setting Up the V3 Paging Server Configuring the V3 Paging Server CyberData Corporation 930427B Operations Guide 15 Figure 2 10 Home Page ...

Страница 24: ...Description Device Settings Device Name Shows the device name 25 character limit Change Username Type in this field to change the username 25 character limit Change Password Type in this field to change the password 19 character limit Re enter Password Type the password again in this field to confirm the new password 19 character limit Current Settings Serial Number Shows the device serial number ...

Страница 25: ...ng the V3 Paging Server CyberData Corporation 930427B Operations Guide 17 2 4 4 Configure the Device Parameters 1 Click the Device Configuration button to open the Device Configuration page See Figure 2 11 Figure 2 11 Device Configuration Page ...

Страница 26: ...ast address and port to the same multicast address and port that is used by one of your PGROUPS Otherwise when you call the PGROUP the Paging Server will be unable to send the new audio stream because the port will already be in use by the line in to multicast stream Multicast Address Type the Multicast address Multicast Port Type the Multicast port number Enable Relay on Local Audio When selected...

Страница 27: ... 930427B Operations Guide 19 2 4 5 Configure the Network Parameters Configuring the network parameters enables your network to recognize the V3 Paging Server and communicate with it Click Network Setup on the Home page to open the Network Configuration page Figure 2 12 Network Setup Page ...

Страница 28: ...ed Network Settings Shows the settings stored in non volatile memory IP Addressing Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button If you select Static configure the remaining parameters indicated in Table 2 7 If you select DHCP go to Step 3 IP Address Enter the Static IP address Subnet Mask Enter the Subnet Mask address Default Gateway Enter the De...

Страница 29: ...ata Corporation 930427B Operations Guide 21 2 4 6 Configure the SiP Parameters The SIP parameters enable the V3 Paging Server to contact and register with the SIP server On the Home page click SIP Config to open the SIP Configuration page Figure 2 13 SIP Configuration Page ...

Страница 30: ... character limit SIP User ID Type the SIP User ID up to 64 alphanumeric characters Authenticate ID Type the Authenticate ID up to 64 alphanumeric characters Authenticate Password Type the Authenticate Password up to 64 alphanumeric characters Register with a SIP Server Enable or disable SIP Registration For information about Point to Point Configuration see Section 2 4 6 1 Point to Point Configura...

Страница 31: ...gister on Reboot a Select Yes to automatically unregister the V3 Paging Server when you reboot it b Select No to keep the V3 Paging Server registered when you reboot it 6 In the Register Expiration field enter the number of seconds the V3 Paging Server registration lease remains valid with the SIP Server The V3 Paging Server automatically re registers with the SIP server before the lease expiratio...

Страница 32: ...the following 1 On the SIP Configuration page Figure 2 14 make sure that the Register with a SIP Server parameter is not selected 2 Type the IP address of the remote device that you want to contact into the Dial out Extension field Note The delayed DTMF functionality is available in the Point to Point Mode Note Establishing point to point SiP calls may not work with all phones Figure 2 14 SIP Conf...

Страница 33: ... V3 Paging Server CyberData Corporation 930427B Operations Guide 25 2 4 7 Configure the Night Ringer Parameters 1 Click on the Nightringer button to open the Nightringer Configuration page See Figure 2 15 Figure 2 15 Nightringer Configuration Setup ...

Страница 34: ...acter limit Local SIP Port Type the Local SIP Port number default 5061 8 character limit Note This value cannot be the same as the Local SIP Port found on the SIP Configuration Page User ID Type the User ID up to 64 alphanumeric characters Authenticate ID Type the Authenticate ID up to 64 alphanumeric characters Authenticate Password Type the Authenticate Password up to 64 alphanumeric characters ...

Страница 35: ...ing the V3 Paging Server CyberData Corporation 930427B Operations Guide 27 2 4 8 Configure the Sensor Parameters 1 Click on the Sensor Config button to open the Sensor Configuration page See Figure 2 16 Figure 2 16 Sensor Configuration Setup ...

Страница 36: ...lected when the sensor is triggered the audio file for Sensor Triggered will play out of the line out and 600 Ohm connectors Make Call to Extension When selected when the sensor is triggered the Paging Server will call the Dial Out Extension and play the Sensor Triggered audio file when someone answers Dial Out Extension Enter the Dial Out Extension that you want the Paging Server to call when the...

Страница 37: ...addresses and port numbers when configuring multicast paging speakers To assign a multicast address you must first configure the CyberData VoIP speakers that you want to put into a paging zone by entering a particular multicast address and port number combination in the web configuration for these speakers 1 Click on the PGROUPS Setup button to open the PGROUPS Setup page See Figure 2 17 Figure 2 ...

Страница 38: ...Setting Up the V3 Paging Server Configuring the V3 Paging Server CyberData Corporation 930427B Operations Guide 30 Figure 2 18 PGROUPS Setup continued ...

Страница 39: ...Setting Up the V3 Paging Server Configuring the V3 Paging Server CyberData Corporation 930427B Operations Guide 31 Figure 2 19 PGROUPS Setup continued ...

Страница 40: ...s and port number combination which represents one of the 100 zones that the paging server will support initially Each speaker can still be part of 100 other paging zones in addition to the one page all zone Table 2 11 PGROUPS Setup Parameters Web Page Item Description Bypass DTMF When selected bypassing the DTMF will result in all calls being relayed to PGROUP 0 Shows the paging group number Addr...

Страница 41: ... 2 4 11 Configure the Audio Parameters Click the Audio Config button to open the Audio Configuration page See Figure 2 20 The Audio Configuration page is used to add custom audio to the board User uploaded audio will take precedence over the audio files shipped with the Intercom Figure 2 20 Audio Configuration Page ...

Страница 42: ...Setting Up the V3 Paging Server Configuring the V3 Paging Server CyberData Corporation 930427B Operations Guide 34 Figure 2 21 Audio Configuration Page ...

Страница 43: ...eight 9 corresponds to the spoken word nine Dot Corresponds to the spoken word dot 24 character limit Audiotest Corresponds to the message This is the CyberData IP speaker test message 24 character limit Pagetone Corresponds to a simple tone that is unused by default 24 character limit Invalid PGROUP Corresponds to the message Invalid PGROUP 24 character limit Your IP Address is Corresponds to the...

Страница 44: ...1 1 User created Audio Files User created audio files should be saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity to convert audio files into this format See Figure 2 22 through Figure 2 24 Figure 2 22 Audacity 1 Figure 2 23 Audacity 2 ...

Страница 45: ...g the V3 Paging Server CyberData Corporation 930427B Operations Guide 37 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 2 24 WAV Microsoft signed 16 bit PCM WAV Microsoft signed 16 bit PCM ...

Страница 46: ...ons Guide 38 2 4 12 Configure the Event Parameters Click the Event Config button to open the Event Configuration page Figure 2 25 The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board Figure 2 25 Event Configuration Page ...

Страница 47: ...t Remote Event Server URL Type the Remote Event Server URL 127 character limit Events Enable Call Active Events When selected Call Active Events are enabled Enable Call Terminated Events When selected Call Terminated Events are enabled Enable Night Ring Events When selected there is a notification when the unit receives a night ring Enable Power On Events When selected Power On Events are enabled ...

Страница 48: ...erdata NAME CyberData VoIP Device MAC 0020f70015b6 event POWERON event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 199 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event HEARTBEAT event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent Cyb...

Страница 49: ...TTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event MULTICAST_START event index 8 index cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 233 Content Type application x www form urlencoded xml ...

Страница 50: ...form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event RELAY_DEACTIVATED event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event NIGHTRINGING event c...

Страница 51: ...ng Server CyberData Corporation 930427B Operations Guide 43 2 4 13 Configure the Autoprovisioning Parameters 1 Click the Autoprovisioning button to open the Autoprovisioning Configuration page See Figure 2 26 Figure 2 26 Autoprovisioning Configuration Page ...

Страница 52: ...Autoprovisioning See Section 2 4 13 1 Autoprovisioning Get Autoprovisioning from DHCP See Section 2 4 13 1 Autoprovisioning Autoprovisioning Server IP Address See Section 2 4 13 1 Autoprovisioning 15 character limit Autoprovisioning Autoupdate in minutes Type the desired time in minutes that you want the Autoprovisioning feature to update 6 character limit Autoprovisioning file name Displays the A...

Страница 53: ...g Put this file into your TFTP server directory and manually set the TFTP server address on the board It is not necessary to set every option found in the autoprovisioning template As long as the XML is valid the file can contain any subset Options not autoprovisioned will default to the values stored in the on board memory For example if you only wanted to modify the device name the following wou...

Страница 54: ...0 minutes a service is started on startup that will wait the configured number of minutes and then try to re download its autoprovisioning file It will compare its previously autoprovisioned file with this new file and if there are differences it will reboot the board Autoprovisioned Firmware Upgrades An Autoprovisioned firmware upgrade only happens after a reboot will take roughly three minutes a...

Страница 55: ... device uses the file name to determine when to download a new audio file This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server the device will not recognize that the file has changed because the file name is the same Since audio files are stored in non volatile memory if autoprovisioning is disabled after they have been loaded ...

Страница 56: ... Table 2 15 shows the web page items on the Upgrade Firmware page Table 2 15 Upgrade Firmware Parameters Web Page Item Description File Upload Firmware Version Shows the current firmware version Please specify a file Click the Browse button to navigate to the application firmware file that you want to upload Click on the Submit button to automatically upload the selected firmware and reboot the sy...

Страница 57: ...page as instructed in Section 2 4 3 Log in to the Configuration GUI 4 Click the Update Firmware button to open the Upgrade Firmware page See Figure 2 27 5 Click Browse and then navigate to the location of the V3 Paging Server firmware file 6 Click Submit Note This starts the upload process Once the V3 Paging Server has uploaded the file the Uploading Firmware countdown page appears indicating that...

Страница 58: ...irectory you created in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name A 1 2 In a Windows Environment You can find several options online for setting up a Windows TFTP server This example explains how to use the Solarwinds freeware TFTP server which you can download at http www cyberdata net support voip solarwinds html To set up a...

Страница 59: ...berData s list of frequently asked questions http www cyberdata net products voip digitalanalog pagingserverv3 faqs html B 1 1 Documentation The documentation for this product is released in an English language version only You can download PDF copies of CyberData product documentation at http www cyberdata net products voip digitalanalog pagingserverv3 docs html ...

Страница 60: ...form submission Phone 831 373 2601 Ext 333 Email support cyberdata net Returned Materials Authorization To return the product contact the Returned Materials Authorization RMA department Phone 831 373 2601 Extension 136 Email RMA CyberData net When returning a product to CyberData an approved CyberData RMA number must be printed on the outside of the original shipping package No product will be acc...

Страница 61: ...acement goods even if CyberData is informed in advance of the possibility of such damages B 3 1 Warranty RMA Returns within the United States If service is required you must contact CyberData Technical Support prior to returning any products to CyberData Our Technical Support staff will determine if your product should be returned to us for further inspection If Technical Support determines that y...

Страница 62: ...ment for information on our return guidelines and procedures For End Users please contact the company that you purchased your equipment from for their return policy B 3 5 Warranty and RMA Returns Page The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address http www cyberdata net support warranty index html ...

Страница 63: ...nfiguration page configurable parameters 16 18 20 connecting the V3 paging server 6 connection options 6 connection speed 10 specification 3 verifying 10 connections 6 connector removable 7 contact information 52 contact information for CyberData 52 Current Network Settings 20 current network settings 20 current settings reviewing 16 CyberData contact information 52 D default gateway 11 IP address...

Страница 64: ...ine in to multicast setting 18 line out 6 link light 10 Linux setting up a TFTP server on 50 local SIP port 22 log in address 14 logging in to configuration GUI 14 M MGROUP 29 multicast TTL 32 N navigation web page 13 navigation table 13 network activity verifying 10 network configuration page 19 network parameters configuring 19 network setup button 16 19 network connecting to 9 nightringer setti...

Страница 65: ...er configuration 16 SIP server parameters configuring 12 SIP settings 22 SIP setup button 16 21 Spare in the Air Policy 53 speaker operations verifying 17 specifications 3 static addressing 12 20 static IP addressing 20 status light 10 Stored Network Settings 20 subnet mask 11 20 subnet mask static addressing 20 supported protocols 2 T tech support 52 technical support contact information 52 TFTP ...

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