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114

Operations Guide

931260A

CyberData Corporation

Appendix B: Troubleshooting/Technical

Support

B.1 Frequently Asked Questions (FAQ)

To see a list of frequently asked questions for your product, click on the

FAQs

tab at the following

webpage:

http://www.cyberdata.net/voip/011399/

B.2 Documentation

The documentation for this product is released in an English language version only.

To download PDF copies of CyberData product documentation, click on the

Downloads

tab at the

following webpage:

http://www.cyberdata.net/voip/011399/

Содержание RAL 9003

Страница 1: ...de Part Number 011399 RAL 9002 Gray White Standard 011400 RAL 9003 Signal White Optional Replaces 011182 and 011183 Document Part 931260A for Firmware Version 11 6 3 CyberData Corporation 3 Justin Court Monterey CA 93940 831 373 2601 The IP Endpoint Company ...

Страница 2: ...CyberData Corporation reserves the right to make changes without notice to this manual and to any such product software firmware and or hardware OPEN SOURCE STATEMENT Certain software components included in CyberData products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source or free software licenses Some of this Open Source Software may be ow...

Страница 3: ...corresponds to firmware version 11 6 3 was released on July 13 2016 Browsers Supported The following browsers have been tested against firmware version 11 6 3 Internet Explorer version 10 Firefox also called Mozilla Firefox version 23 0 1 Chrome version 29 0 154 66 m Safari version 5 1 7 ...

Страница 4: ... an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way suc...

Страница 5: ...that is a safety policy or protection of property The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment It is the responsibility of the user to establish appropriate safety ergonomic and health practices and determine the applicability of regulatory limitations prior to use Potential safety hazards are identified in this manual thro...

Страница 6: ...ategory 5 DHCP Dynamic Host Configuration Protocol LAN Local Area Network LED Light Emitting Diode Mbps Megabytes per Second NTP Network Time Protocol PBX Private Branch Exchange PoE Power over Ethernet as per IEEE 802 3af standard RTP Real time Transport Protocol RTFM Reset Test Function Management Talkback Two way communication enabled TFTP Trivial File Transfer Protocol u law A companding algor...

Страница 7: ...e Audio 32 2 2 5 Adjust the Volume 33 2 2 6 How to Set the Factory Default Settings 34 2 3 1 Factory Default Settings 35 2 3 2 Singlewire InformaCast Talk Back Speaker Web Page Navigation 36 2 3 3 Using the Toggle Help Button 37 2 3 4 Log in to the Configuration Home Page 39 2 3 5 Configure the Device 43 2 3 6 Configure the Network Parameters 53 2 3 7 Configure the SIP Session Initiation Protocol ...

Страница 8: ...ire Push to Talk application running on the phone The Singlewire InformaCast Talk Back Speaker easily connects into local area networks with a single CAT5 6 cable from your PoE switch Its small footprint allows the speaker to be mounted almost anywhere with multiple mounting options available By use of the optional remote call button calls to a predetermined extension can be initiated from the roo...

Страница 9: ... InformaCast needs to be 4 0 or higher Note Prior to installation create a plan for the locations of your speakers GENERAL ALERT General Alert Consult local building and electrical code requirements prior to installation 802 3af Compliant Ethernet Switch IP Phone 1 2 3 4 5 6 SIP Talk Back InformaCast Server SIP Speaker Remote Call Button Speaker ...

Страница 10: ... 2 1 3 Running the Singlewire InformaCast Talk Back Speaker with Auxiliary Power Section 2 2 2 1 Running the Singlewire InformaCast Talk Back Speaker with a Remote Call Button sold separately Section 2 2 2 2 Singlewire InformaCast Talk Back Speaker with Auxiliary Speaker Connection Section 2 2 2 3 Singlewire InformaCast Talk Back Speaker with Line Out 802 3af Compliant Ethernet Switch IP Phone 1 2...

Страница 11: ... included Enhanced interoperability for hosted environments Night Ringer function Plays audio from Multicast Web based configuration Paging prioritization and background music User upgradeable firmware via web interface or autoprovisioning External volume control Small footprint High efficiency speaker driver IGMP l SIP endpoint or Multicast group member Network adjustable speaker volume Optional ...

Страница 12: ...Cast Talk Back Speaker supports Multicast DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing InformaCast Version 4 0 and greater TFTP Client Facilitates Web based firmware upgrades of the latest speaker capabilities RTP Audio Encodings PCMU G 711 mu law PCMA G 711 A law Packet Time 20 ms ...

Страница 13: ...48 VDC nominal at 350mA or Auxiliary Power Inputa Terminal Block J10 12 VDC at 1A from a UL listed LPS rated power supply Total Power 15W Network Line loss 2W Total Pwr VoIP Speaker 13W Total available audio power 10W Idle PWR losses CPU 3W Payload types G 711 µ law G 711 a law and G 722 Warranty 2 years limited Dimensions 9 x 2 4 Weight 2 8 lbs shipping weight of 3 8 lbs 1 3 kg shipping weight of...

Страница 14: ...detailed explanation of this procedure with pictures see Section 1 8 Starting a Push to Talk Session from an IP Phone Detailed 1 7 Starting a Push to Talk Session from a Singlewire InformaCast Talk Back Speaker Summary To start a push to talk session from a Singlewire InformaCast Talk Back Speaker 1 Make sure that the Cisco environment is set it up with the Intercom Service 2 Press the Remote Call...

Страница 15: ...Phone Detailed To start a Push to Talk Session from an IP Phone 1 Press the Services button In the Phone window you will see the words Informacast Intercom listed under Services 2 Press the button under the word Select in the phone window Figure 2 Select the Informacast Intercom Service Services button Informacast Intercom service Button under Select in the phone window ...

Страница 16: ...and Dial Code appear in the phone window use the keypad to enter the dial code for the preconfigured Singlewire InformaCast Talk Back Speaker that you want to call 4 After entering the dial code press the button under the word Submit in the phone window to call the speaker Figure 3 Enter the Dial Code Speaker Selection Button under Select in the phone window ...

Страница 17: ...hone Detailed Operations Guide 931260A CyberData Corporation 10 5 When the words Talking to Speaker Name appear in the phone window the speaker is in Talking Mode A person at the speaker can begin talking to the phone Figure 4 Talking Mode Talking to Speaker Name ...

Страница 18: ...uide 931260A CyberData Corporation 11 6 If you want to switch the speaker to Listening Mode the person at the phone must press the button under the word Listen that is in the phone window Figure 5 Press the Listen Button to Switch to Listening Mode Button under Listen in the phone window ...

Страница 19: ...r in the phone window the speaker is in Listening Mode A person at the speaker can begin listening to someone talking through the phone 8 If you want to switch the speaker back to Talking Mode the person at the phone must press the button under the word Talk that is in the phone window Figure 6 Listening Mode Listening to Speaker Name Button under Talk in the phone window ...

Страница 20: ...Phone Detailed Operations Guide 931260A CyberData Corporation 13 9 To end the call at any time the person at the phone must press the button under the word Exit in the phone window Figure 7 Press Exit to End to End the Call Button under Exit in the phone window ...

Страница 21: ...ed Operations Guide 931260A CyberData Corporation 14 10 The person at the phone must then press the button under the word Exit in the phone window again to return to the Home screen Figure 8 Press Exit Again to Return to the Home Screen Button under Exit in the phone window ...

Страница 22: ... Back Speaker Detailed shows the optional 011185 Remote Call Button which is sold separately For more information about this product go to the following webpage http www cyberdata net voip 011185 1 9 2 Procedure To start a Push to Talk Session from a Singlewire InformaCast Talk Back Speaker 1 The person at the preconfigured Singlewire InformaCast Talk Back Speaker must press the Remote Call Button...

Страница 23: ... Talk Back Speaker Detailed Operations Guide 931260A CyberData Corporation 16 2 When the words Talking to Talkback Test appear in the phone window the speaker is in Talking Mode A person at the speaker can begin talking to the phone Figure 10 Talking Mode Talking to Talkback Test ...

Страница 24: ...ed Operations Guide 931260A CyberData Corporation 17 3 If you want to switch the speaker to Listening Mode the person at the phone must press the button under the word Listen that is in the phone window Figure 11 Press the Listen Button to Switch to Listening Mode Button under Listen in the phone window ...

Страница 25: ...ack Test appear in the phone window the speaker is in Listening Mode The person at the speaker can begin listening to someone talking through the phone 5 If you want to switch the speaker back to Talking Mode the person at the phone must press the button under the word Talk that is in the phone window Figure 12 Listening Mode Listening to Talkback Test Button under Talk in the phone window ...

Страница 26: ...st Talk Back Speaker Detailed Operations Guide 931260A CyberData Corporation 19 6 To end the call at any time the person at the phone must press the button under the word Exit in the phone window Figure 13 Press Exit to End to End the Call Button under Exit in the phone window ...

Страница 27: ... Speaker Detailed Operations Guide 931260A CyberData Corporation 20 7 The person at the phone must then press the button under the word Exit in the phone window again to return to the Home screen Figure 14 Press Exit Again to Return to the Home Screen Button under Exit in the phone window ...

Страница 28: ...r the drop ceiling and drywall mounting Note The installation template for the Singlewire InformaCast Talk Back Speaker is located on the Installation Quick Reference Guide that is included in the packaging with each speaker Quantity Part Name Illustration 1 Singlewire InformaCast Talk Back Speaker Assembly 1 Installation Quick Reference Guide 1 Speaker Mounting Accessory Kit Table 2 2 Parts ...

Страница 29: ...er before you mount it CyberData delivers each speaker with the following factory default values Parameter Factory Default Setting IP Addressing DHCP IP Addressa a Default if there is not a DHCP server present 10 10 10 10 Web Access Username admin Web Access Password admin Subnet Maska 255 0 0 0 Default Gatewaya 10 0 0 1 Table 2 3 Factory Network Default Settings Default of Network ...

Страница 30: ...ewire InformaCast Talk Back Speaker 2 2 1 1 Singlewire InformaCast Talk Back Speaker to a 802 3af Compliant PoE Switch Figure 2 1 illustrates how to connect the Singlewire InformaCast Talk Back Speaker to a 802 3af compliant PoE switch via a Cat 5 Ethernet cable Figure 2 1 Singlewire InformaCast Talk Back Speaker to a 802 3af Compliant PoE Switch 802 3af Compliant PoE Switch Cat 5 Ethernet cable S...

Страница 31: ...Compliant PoE Switch In Figure 2 2 if a PoE switch is not available you will need a PoE Injector part 010867A ordered separately A PoE Injector is a power supply solution for those who have a standard Non PoE Switch Figure 2 2 Singlewire InformaCast Talk Back Speaker with PoE Injector to a Non PoE Switch PoE Injector Part 010867A Non PoE Switch Singlewire InformaCast Talk Back Speaker Cat 5 Ethern...

Страница 32: ...nnection or from an external source GENERAL ALERT Caution Operational Note Do not connect an auxiliary power supply when the Singlewire InformaCast Talk Back Speaker is connected to a PoE power source through J1 Improper operation or equipment damage may occur Figure 2 3 Running the Speaker with Auxiliary Power AUX SPEAKER AUX SPEAKER GND LINE OUT LINE OUT BUTTON LED BTN SENSE BUTTON LED RELAY NO ...

Страница 33: ... that can be initiated or answered from a remotely mounted switch When enabled through the web interface if the Remote Call Button is pressed the speaker would initiate a SIP call to a predetermined extension When the Singlewire InformaCast Talk Back Speaker is called from a remote phone and Auto Answer is not enabled within the unit s Web interface the LED on the Remote Button will blink The call...

Страница 34: ...sed from a separate Unified Communication UC server Figure 2 5 Speaker with an External Device AUX SPEAKER AUX SPEAKER GND LINE OUT LINE OUT BUTTON LED BTN SENSE BUTTON LED RELAY NO RELAY COM AUX POWER AUX POWER 12VDC 1A J10 J9 CLASS II WIRING High PIV Ultrafast Switching Diode Output Contacts AC or DC rated depending upon controlled device requirements DC Power Supply Max 30 VDC 1A Solid State or...

Страница 35: ...eed a setting of 6 Figure 2 6 Speaker with Auxiliary Speaker Connection AUX SPEAKER AUX SPEAKER GND LINE OUT LINE OUT BUTTON LED BTN SENSE BUTTON LED RELAY NO RELAY COM AUX POWER AUX POWER 12VDC 1A J10 J9 CLASS II WIRING 8 Ohm Auxiliary Speaker High purity copper 16 gauge wire and a maximum length of 20 feet Speaker Part 011120 RAL 9002 When using the second speaker connection the analog volume co...

Страница 36: ...e InformaCast Talk Back Speaker in combination with both a Clock Kit and an auxiliary speaker The Singlewire InformaCast Talk Back Speaker may only be used separately with an auxiliary speaker or used separately with a Clock Kit See Figure 2 7 Clock Kit with Extra Speaker Connection is NOT ALLOWED GENERAL ALERT 8 Ohm Analog Speaker 16 gauge wire and a maximum length of 20 feet CD part number 01112...

Страница 37: ... to an auxiliary amplifier to drive additional horns or speakers This is done through the line out connection Figure 2 8 Singlewire InformaCast Talk Back Speaker with Line Out AUX SPEAKER AUX SPEAKER GND LINE OUT LINE OUT BUTTON LED BTN SENSE BUTTON LED RELAY NO RELAY COM AUX POWER AUX POWER 12VDC 1A J10 J9 CLASS II WIRING Office area in Factory Factory Floor Amplifier Line Out Output Signal Ampli...

Страница 38: ...the board is set to use DHCP the green LED will blink twice to indicate that the board is fully booted The speaker will beep at this time if the Beep on Init option is enabled on the Device Configuration Page see Section 2 3 5 Configure the Device Note If the board is set to use DHCP and there is not a DHCP server available on the network it will try 12 times with a three second delay between trie...

Страница 39: ...onfirm the speaker s IP Address and test that the audio is working Note Using the RTFM button will lock the digital volume level to 4 and disable the analog volume control dial Figure 2 10 RTFM Button To announce a speaker s current IP address press and release the RTFM button within a five second window Note The speaker will use DHCP to obtain the new IP address DHCP assigned address or default t...

Страница 40: ...ume control dial Figure 2 11 on the speaker face Note The Singlewire InformaCast Talk Back Speaker has two volume controls Internal web based and External volume knob The external volume control can be disabled from the web interface by selecting Disable Volume Control Dial on the Device Configuration Page see Section 2 3 5 Configure the Device Figure 2 11 Volume Control Volume control dial ...

Страница 41: ...e Reset Test Function Management RTFM button Figure 2 12 on the speaker face to set the factory default settings Figure 2 12 RTFM Button To set the factory default settings 1 Press and hold the RTFM button for more than five seconds 2 The speaker announces that it is restoring the factory default settings Note The speaker will use DHCP to obtain the new IP address DHCP assigned address or default ...

Страница 42: ...er refer to Appendix A Mounting the Intercom for instructions 2 3 1 Factory Default Settings All Singlewire InformaCast Talk Back Speakers are initially configured with the following default IP settings When configuring more than one Singlewire InformaCast Talk Back Speaker attach the Singlewire InformaCast Talk Back Speakers to the network and configure one at a time to avoid IP address conflicts...

Страница 43: ...e navigation buttons that you will see on every Singlewire InformaCast Talk Back Speaker web page Web Page Item Description Link to the Home page Link to the Device page Link to the Network page Link to go to the SIP page Link to the Multicast page Link to the Sensor page Link to the Audiofiles page Link to the Events page Link to the Autoprovisioning page Link to the Firmware page Table 2 5 Web P...

Страница 44: ...n the webpage To use the Toggle Help button do the following 1 Click on the Toggle Help button that is on the UI webpage See Figure 2 13 and Figure 2 14 Figure 2 13 Toggle Help Button 2 You will see a question mark appear next to each web page item that has been provided with a short description by the Help feature See Figure 2 14 Figure 2 14 Toggle Help Button and Question Marks Toggle Help butto...

Страница 45: ...ide 931260A CyberData Corporation 38 3 Move the mouse pointer to hover over the question mark and a short description of the web page item will appear See Figure 2 15 Figure 2 15 Short Description Provided by the Help Feature A short description of the web page item will appear Question mark ...

Страница 46: ...Back Speaker Note You may also download CyberData s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products CyberData s VoIP Discovery Utility program is available at the following website address http www cyberdata net assets common discovery zip Note The device ships in DHCP mode To get to the Home page use the discovery...

Страница 47: ...Installing the Singlewire InformaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 40 Figure 2 16 Home Page v11 6 3 399000001 ...

Страница 48: ...Shows the device Mac address Firmware Version Shows the current firmware version IP Addressing Shows the current IP addressing setting DHCP or static IP Address Shows the current IP address Subnet Mask Shows the current subnet mask address Default Gateway Shows the current default gateway address DNS Server 1 Shows the current DNS Server 1 address DNS Server 2 Shows the current DNS Server 2 addres...

Страница 49: ... will depend on the web browser that you are using After selecting a configuration file click Import to import the configuration from the selected file Then click Save and Reboot to store changes Export Settings Click Export to export the current configuration to a file Click the Save button to save your configuration settings Note You need to reboot for changes to take effect Click on the Reboot ...

Страница 50: ...rmaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 43 2 3 5 Configure the Device 1 Click the Device menu button to open the Device page See Figure 2 17 Figure 2 17 Device Configuration Page ...

Страница 51: ...Installing the Singlewire InformaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 44 Figure 2 18 Device Configuration Page ...

Страница 52: ...olume for Push to Talk operation A value of 0 will mute the speaker in Push to Talk mode Volume Boost No Volume Boost Volume Boost 1 Volume Boost 2 Volume Boost 3 Set the Boost level to increase the volume output of the speaker Using Volume Boost may introduce audio clips or lessen the effectiveness of the echo canceler Boost is only recommended for use with volumes set to level 9 Normal operation...

Страница 53: ...pplicable Enter up to 63 characters Periodically sync time with server When selected the time is periodically updated with the NTP server at the configured interval below Time update period in hours The time interval after which the device will contact the NTP server to update the time Enter up to 4 digits Current Time Allows you to input the current time 6 character limit Clock Settings Clock Kit...

Страница 54: ... user with the 0 255 scale Brightness is specified with a value between 0 and 100 Priority Indicates the priority of the Singlewire broadcast with 1 the highest priority and 10 the lowest Scene Use this section to select the strobe flashing behavior for the Singlewire Broadcast ADA Compliant Strobe will blink ON at the specified brightness for 150ms then OFF for 350ms during the duration of the ev...

Страница 55: ...ne during a SIP call with the device RFC2833 DTMF payload types are supported Relay Pulse Code DTMF code used to pulse the relay when entered on a phone during a SIP call with the device Relay will activate for Relay Pulse Duration seconds then deactivate Activate Relay with DTMF Code must be enabled Enter up to 25 digits and are supported Relay Pulse Duration in seconds The length of time in seco...

Страница 56: ...ing HTTPS for security reasons Dual Speakers Select this option if two speakers main and auxiliary are connected to the board RGB Strobe Status of optional RGB Strobe Click on the Test Audio button to do an audio test When the Test Audio button is pressed you will hear a voice message for testing the device audio quality and volume Click on the Test Microphone button to do a microphone test When t...

Страница 57: ...hows a breakdown of the parts that constitute the following time zone string CST6DST M3 2 0 2 00 00 M11 1 0 2 00 00 Time Zone String Part Meaning CST6CDT The time zone offset from GMT and three character identifiers for the time zone CST Central Standard Time 6 The hour offset from GMT UTC CDT Central Daylight Time M3 2 0 2 00 00 The date and time when daylight savings begins M3 The third month Ma...

Страница 58: ...e 2 19 Three or Four Character Time Zone Identifier You can also use the following URL when a certain time zone applies daylight savings time http www timeanddate com time dst 2011 html World GMT Table Table 2 23 has information about the GMT time in various time zones Table 2 10 Time Zone String Examples a Tokyo does not use daylight savings time b For Berlin daylight savings time starts on the l...

Страница 59: ...1260A CyberData Corporation 52 GMT 5 Islamabad Karachi GMT 6 Almaty Dhaka GMT 7 Bangkok Jakarta GMT 8 Hong Kong Beijing GMT 9 Tokyo Osaka GMT 10 Sydney Melbourne Guam GMT 11 Magadan Soloman Is GMT 12 Fiji Wellington Auckland Table 2 11 World GMT Table continued Time Zone City or Area Zone Crosses ...

Страница 60: ...t Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 53 2 3 6 Configure the Network Parameters 1 Click the Network menu button to open the Network page Figure 2 20 Figure 2 20 Network Configuration Page ...

Страница 61: ...ed decimal notation Subnet Mask Enter the Subnet Mask in dotted decimal notation Default Gateway Enter the Default Gateway IPv4 address in dotted decimal notation DNS Server 1 Enter the primary DNS Server IPv4 address in dotted decimal notation DNS Server 2 Enter the secondary DNS Server IPv4 address in dotted decimal notation DHCP Timeout in seconds Specify the desired time out duration in second...

Страница 62: ...te You need to reboot for changes to take effect Click on the Reboot button to reboot the system Click on the Toggle Help button to see a short description of some of the web page items First click on the Toggle Help button and you will see a question mark appear next to some of the web page items Move the mouse pointer to hover over a question mark to see a short description of a specific web pag...

Страница 63: ...Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 56 2 3 7 Configure the SIP Session Initiation Protocol Parameters 1 Click on the SIP menu button to open the SIP page Figure 2 21 Figure 2 21 SIP Configuration Page ...

Страница 64: ...Installing the Singlewire InformaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 57 Figure 2 22 SIP Configuration Page ...

Страница 65: ...device s extension on the primary SIP server Enter up to 64 alphanumeric characters Primary SIP Auth ID Specify the Authenticate ID for the Primary SIP Server This parameter is required for SIP registration authentication Enter up to 64 alphanumeric characters Primary SIP Auth Password Specify the Authenticate Password for the Primary SIP Server This parameter is required for SIP registration auth...

Страница 66: ...p to 255 characters in length Outbound Proxy Port The Outbound Proxy Port is port number used as the destination port when sending SIP messages to the outbound proxy A value of 0 will default to 5060 The supported range is 0 65536 Enter up to 5 digits Disable rport Discovery Disabling rport Discovery will prevent the device from including the public WAN IP address and port number in the contact in...

Страница 67: ...t the specified brightness for 150ms then OFF for 350ms during the duration of the event Slow Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 3 5 seconds during the duration of the event Fast Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 1 5 seconds during the durat...

Страница 68: ...mber used as the destination port when sending SIP messages to the outbound proxy for the Nightringer extension A value of 0 will default to 5060 The supported range is 0 65536 Enter up to 5 digits User ID Specify the SIP User ID for the SIP server This parameter becomes the user portion of the SIP URI for the device s Nightringer extension Enter up to 64 alphanumeric characters Authenticate ID Sp...

Страница 69: ...seconds A value of 0 will disable this function Enter up to 8 digits Codec Selection Force Selected Codec When configured this option will allow you to force the device to negotiate for the selected codec Otherwise the device will perform codec negotiation using the default list of supported codecs Codec Select the desired codec only one may be chosen Button Settings Dial Out Extension Specify the...

Страница 70: ...ng additional DTMF tones using rfc2833 The first comma will pause three seconds after a call is first established with a remote device Subsequent commas will pause for 2 seconds A pause of one second will be sent after each numerical digit Extension String Resulting Action Note The maximum number of total characters in the dial out field is 64 Table 2 14 Examples of Dial Out Extension Strings 302 ...

Страница 71: ...23 it is possible to set the device to dial out to a single endpoint In this case the dial out extension should be the IP address of the remote device The device can also receive Point to Point calls The delayed DTMF functionality is available in the Point to Point Mode Note Receiving point to point SiP calls may not work with all phones Figure 2 23 SIP Page Set to Point to Point Mode Device is se...

Страница 72: ...ce Subsequent commas will pause for 2 seconds A pause of one second will be sent after each numerical digit Extension String Resulting Action Note The maximum number of total characters in the dial out field is 25 Table 2 15 Examples of Dial Out Extension Strings 302 Dial out extension 302 and establish a call 302 2 Dial out extension 302 and establish a call wait 3 seconds then send the DTMF tone...

Страница 73: ...ncoded RTP audio streams A paging zone can consist of one or many CyberData multicast group enabled products There is no limit to how many speakers can be in a given paging zone Each multicast group is defined by a multicast address and port number Each multicast group is assigned a priority allowing simultaneously arriving pages to be serviced based on importance Multicast groups are compatible w...

Страница 74: ...re InformaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 67 1 Click on the Multicast menu button to open the Multicast page See Figure 2 24 Figure 2 24 Multicast Configuration Page ...

Страница 75: ...ll Beep When selected the device will play a beep before multicast audio is sent Relay When selected the device will activate a relay before multicast audio is sent Polycom Default Channel When a default Polycom channel group number is selected the device will subscribe to the default channel for one way group pages Group Numbers 1 25 are supported Or select Disabled to disable this channel Polyco...

Страница 76: ...that it is possible to have a nightring tone and a normal ringtone playing at the same time Fast Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 1 5 seconds during the duration of the event Slow Blink Strobe will blink ON at the specified brightness for one second then OFF for one second during the duration of the event Fast Blink S...

Страница 77: ...n met The intrusion sensor is an optical sensor installed on the board and will be activated when the board is removed from the case Each sensor can trigger up to five different actions Flash the LED until the sensor is deactivated roughly 10 times second Activate the relay until the sensor is deactivated Loop an audio file out of the speaker until the sensor is deactivated Call an extension and e...

Страница 78: ...Installing the Singlewire InformaCast Talk Back Speaker Device Configuration Operations Guide 931260A CyberData Corporation 71 Figure 2 25 Sensor Configuration Page ...

Страница 79: ...ow to specify the extension the device will call Dial Out Extension Specify the extension the device will call when the on board door sensor is activated Enter up to 64 alphanumeric characters Dial Out ID An additional Caller identification string added to outbound calls Enter up to 64 alphanumeric characters Play recorded audio When selected the device will call the Dial Out Extension and play an...

Страница 80: ... Red The red LED value for Sensor Green The green LED value for Sensor Blue The blue LED value for Sensor Use this button to preview the strobe flashing behavior for the Sensor Strobe Settings Click the Save button to save your configuration settings Note You need to reboot for changes to take effect Click on the Reboot button to reboot the system Click on the Toggle Help button to see a short des...

Страница 81: ...n 74 2 3 10 Configure the Audio Configuration Parameters The Audiofiles page is used to add custom audio to the board User uploaded audio will take precedence over the audio files shipped with the device 1 Click on the Audiofiles menu button to open the Audiofiles page Figure 2 26 Figure 2 26 Audiofiles Configuration Page ...

Страница 82: ...utton is pressed Table 2 18 Audiofiles Configuration Parameters Web Page Item Description Available Space Shows the space available for the user to save custom audio files if they want to change the message when the door or sensor is triggered 0 9 The name of the audio configuration option is the same as the spoken audio that plays on the board 24 character limit 0 corresponds to the spoken word z...

Страница 83: ...imit Restoring default Corresponds to the message Restoring default 24 character limit Ringback tone This is the ringback tone that plays when calling a remote extension 24 character limit Ring tone This is the tone that plays when set to ring when receiving a call 24 character limit Sensor Triggered Corresponds to the message Sensor Triggered 24 character limit Night Ring Specifies the ringtone f...

Страница 84: ... 2 3 10 1 User created Audio Files User created audio files should be saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity to convert audio files into this format See Figure 2 28 through Figure 2 30 Figure 2 28 Audacity 1 Figure 2 29 Audacity 2 ...

Страница 85: ...Speaker Device Configuration Operations Guide 931260A CyberData Corporation 78 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 2 30 WAV Microsoft signed 16 bit PCM WAV Microsoft signed 16 bit PCM ...

Страница 86: ...260A CyberData Corporation 79 2 3 11 Configure the Events Parameters The Events page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board 1 Click on the Events menu button to open the Events page Figure 2 31 Figure 2 31 Event Configuration Page ...

Страница 87: ...coming SIP call and it is not possible to alter this behavior Enable Power On Events When selected the device will report when it boots Enable Multicast Start Events When selected the device will report when the device starts playing a multicast audio stream Enable Multicast Stop Events When selected the device will report when the device stops playing a multicast audio stream Enable Sensor Events...

Страница 88: ...ges to take effect Click on the Toggle Help button to see a short description of some of the web page items First click on the Toggle Help button and you will see a question mark appear next to some of the web page items Move the mouse pointer to hover over a question mark to see a short description of a specific web page item Table 2 19 Events Configuration Parameters continued Web Page Item Desc...

Страница 89: ...data NAME CyberData VoIP Device MAC 0020f70015b6 event POWERON event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 199 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event HEARTBEAT event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent Cyber...

Страница 90: ...ost 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event MULTICAST_START event index 8 index cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 233 Content Type application x www form urlencoded xml version 1...

Страница 91: ...orm urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event RELAY_DEACTIVATED event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event NIGHTRINGING event cy...

Страница 92: ...an be used to automatically configure your device The autoprovisioning file is an xml file with the device configuration Values found in this file will override values stored in on board memory Note By default the device will try to set up its configuration with autoprovisioning 1 Click the Autoprov menu button to open the Autoprovisioning page See Figure 2 32 Figure 2 32 Autoprovisioning Page ...

Страница 93: ...to download autoprovisioning files Username The username used to authenticate with an autoprovisioning server Leave this field blank to disable authentication Password The password used to authenticate with an autoprovisioning server Leave this field blank to disable authentication Autoprovisioning Autoupdate in minutes The reoccurring time in minutes the device will wait before checking for new a...

Страница 94: ...ltiple options are set the device will attempt to download autoprovisioning files from every server The DHCP option determines the protocol used to download the autoprovisioning file The device looks for DHCP options in the following order 1 Option 43 a FQDN or an IP address to an http server 2 Option 72 an IP address to an http server 3 Option 150 an IP address to a tftp server 4 Option 66 an IP ...

Страница 95: ...additional autoprovisioning files MiscSettings DeviceName CyberData VoIP Device DeviceName AutoprovFile common xml AutoprovFile AutoprovFile sip_reg macaddress xml AutoprovFile AutoprovFile audio macaddress AutoprovFile AutoprovFile device macaddress xml AutoprovFile MiscSettings After downloading the first autoprovisioning file the device will step through up to twenty additional AutoprovFile ent...

Страница 96: ...will try to download http example com audio0020f7123456 5 It will try to download http example com device xml The device is reconfigured every time it downloads a new file so if two files configure the same option the last one will be the one that is saved It is possible to autoprovision autoprovisioning values for example to disable autoprovisioning or to configure a time to check for new files C...

Страница 97: ...f7020002 xml TFTP options may not support subdirectories If a directory is set in the filename field firmware and audio files will also be downloaded from this subdirectory If the filename ends with a forward slash the device will treat it as a subdirectory For example The autoprovisioning server is set to https www example com The autoprovisioning filename is set to cyberdata On boot the device w...

Страница 98: ... firmware version has not changed The FirmwareFile name can contain path elements i e path to firmware 10 3 0 uImage device_file_name The device also supports product strings for downloading firmware If the FirmwareFile option is not set the device will look for its particular product string for a firmware filename In this way a generic autoprovisioning file can specify unique firmware for a range...

Страница 99: ... 204 DialoutExtension0 SIPSettings sip_0020f7020002 xml SIPSettings SIPUserID 500 SIPUserID SIPAuthPassword ext500 SIPAuthPassword DialoutExtension0 555 DialoutExtension0 SIPSettings On boot Device1 tries to fetch the file 0020f7023614 xml from https autoprovtest server net This file is not available so device1 then tries to fetch the file 000000cd xml This file exists and Device1 parses the three...

Страница 100: ...04 DialoutExtension0 SIPSettings 0020f7020002 xml MiscSettings AutoprovFile common_settings xml AutoprovFile MiscSettings SIPSettings SIPUserID 500 SIPUserID SIPAuthPassword ext500 SIPAuthPassword DialoutExtension0 555 DialoutExtension0 SIPSettings common_settings xml MiscSettings DeviceName CyberData Autoprovisioned DeviceName MiscSettings SIPSettings SIPServer 10 0 0 253 SIPServer RemoteSIPPort ...

Страница 101: ...er to sip_common xml From the common file a pointer to the device specific sip_ macaddress xml Autoprovisioned Audio Files Audio files are stored in non volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device Loading many audio files to the device from the web page could cause it to appear unresponsive If this happens wait until the transfer is comple...

Страница 102: ...e 10 text authoritative log facility local7 subnet 10 0 0 0 netmask 255 0 0 0 max lease time 3600 default lease time 3600 option routers 10 0 0 1 option subnet mask 255 0 0 0 option domain name voiplab option domain name servers 10 0 0 252 option time offset 8 Pacific Standard Time option www server 99 99 99 99 OPTION 72 option tftp server name 10 0 1 52 OPTION 66 option tftp server name http test...

Страница 103: ... On the Autoprovisioning page click on the Download Template button 2 You will see a window prompting you to save a configuration file xml to a location on your computer Figure 2 33 The configuration file is the basis for the default configuration settings for your unit 3 Choose a location to save the configuration file and click on OK See Figure 2 33 Figure 2 33 Configuration File 4 At this point...

Страница 104: ...Back Speaker 2 4 1 Downloading the Firmware To download the firmware to your computer 1 Download the latest firmware file from the Downloads tab at the following webpage http www cyberdata net voip 011399 2 Unzip the firmware version file This file may contain the following Firmware file Release notes 3 Log in to the home page as instructed in Section 2 3 4 Log in to the Configuration Home Page ...

Страница 105: ...s the upgrade process Once the Singlewire InformaCast Talk Back Speaker has uploaded the file the Uploading Firmware countdown page appears indicating that the firmware is being written to flash The Singlewire InformaCast Talk Back Speaker will automatically reboot when the upload is complete When the countdown finishes the Firmware page will refresh The uploaded firmware filename should be displa...

Страница 106: ...orporation 99 2 4 2 Reboot the Device To reboot a Singlewire InformaCast Talk Back Speaker log in to the web page as instructed in Section 2 3 4 Log in to the Configuration Home Page 1 Click on the Reboot button on the Home page Figure 2 35 A normal restart will occur Figure 2 35 Home Page v11 6 3 399100001 Reboot ...

Страница 107: ...oot wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin command cgi post data reboot yes Test Audio button wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin command cgi post data test_audio yes Announce IP address wget user admin password admin auth no challenge no check certific...

Страница 108: ... cgi bin audiofiles cgi post data play_pagetone yes Play the Your IP Address Is audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data play_youripaddressis yes Play the Rebooting audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofi...

Страница 109: ... cgi bin audiofiles cgi post data play_pagetone yes Play the Your IP Address Is audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data play_youripaddressis yes Play the Rebooting audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofi...

Страница 110: ...s 10 0 3 71 cgi bin audiofiles cgi post data delete_7 yes Delete the 8 audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data delete_8 yes Delete the 9 audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data delete_9 ...

Страница 111: ...certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data delete_doorajar yes Delete the Night Ring audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data delete_nightring yes Trigger the Door Sensor Test Sensor Config page wget user admin password admin auth no challenge no check certif...

Страница 112: ...aker when using Singlewire s InformaCast software version 4 0 or later Note If you have questions or need help please consult your InformaCast documentation and or contact the CyberData support team Note CyberData s support is limited to IP endpoint functionality when used with an InformaCast system To add the Singlewire InformaCast Talk Back Speaker to the InformaCast server 1 Click Edit IP Speak...

Страница 113: ... Speaker when Using InformaCast 8 1 or Later Operations Guide 931260A CyberData Corporation 106 2 On the IP Speaker Configuration page InformaCast will indicate that it has detected new speakers Click View Figure 2 37 IP Speaker Configuration Page View InformaCast has detected new speakers ...

Страница 114: ...entifying and Testing a Ceiling Speaker when Using InformaCast 8 1 or Later Operations Guide 931260A CyberData Corporation 107 3 The IP Speaker Configuration page will show four newly detected speakers Click Test Figure 2 38 IP Speaker Configuration Page Test ...

Страница 115: ...tions Guide 931260A CyberData Corporation 108 4 On the Test IP Speaker page Enter a number into the Test duration field 5 Click Test 6 You will hear a tone from the speaker being testing 7 After the test click Cancel to return to the IP Configuration page Figure 2 39 Test IP Speaker Page Test duration Test Cancel View Speaker s Status Page ...

Страница 116: ...Identifying and Testing a Ceiling Speaker when Using InformaCast 8 1 or Later Operations Guide 931260A CyberData Corporation 109 8 On the IP Speaker Configuration page Click Add to add a speaker to the InformaCast server Figure 2 40 IP Configuration Page Add ...

Страница 117: ...Cast 8 1 or Later Operations Guide 931260A CyberData Corporation 110 9 On the Add IP Speaker page Fill out appropriate fields and click Add Figure 2 41 Add IP Speaker Page Your speaker is now registered to the InformaCast server You now can configure this device as part of the InformaCast system setup as required Add ...

Страница 118: ...he parts for each speaker Refer to Table A 1 and Table A 2 Quantity Part Name Illustration 3 8 Nylon Thumb Nuts 3 8 Fender Washers 3 8 32 x 1 1 4 Mounting Screws Quantity Part Name Illustration 3 Plastic Ribbed Anchors 3 8 Sheet Metal Screws Table A 1 Drop Ceiling Mounting Components Part of the Accessory Kit Table A 2 Drywall Mounting Components Part of the Accessory Kit ...

Страница 119: ...e back page of the Installation Quick Reference Guide that is delivered with each speaker Figure A 1 Speaker Mounting Ceiling Tile or Dry Wall VoIP V3 Speaker Assembly 8 Fender Washer 3x 8 Nylon Thumb Nut 3x 6 Screw 3x Dry Wall Mounting Kit Template Plastic Ribberd Anchor 3x Dry Wall Mounting Kit 8 32x1 1 4 3X Ceiling Mounting Screw Optional Reinforcement Mount P N 010991A Sold Seperately Speaker ...

Страница 120: ... holes align with those you prepared For drywall mounting place the three PLASTIC RIBBED ANCHORS in the holes you prepared and position the SPEAKER ASSEMBLY over them aligning the screw holes in the assembly with the anchors 4 To fasten the speaker For drop ceiling mounting use the three 8 32 x 1 1 4 MOUNTING SCREWS 8 NYLON THUMB NUTS and 8 FENDER WASHERS to secure the speaker Note For weak ceilin...

Страница 121: ...asked questions for your product click on the FAQs tab at the following webpage http www cyberdata net voip 011399 B 2 Documentation The documentation for this product is released in an English language version only To download PDF copies of CyberData product documentation click on the Downloads tab at the following webpage http www cyberdata net voip 011399 ...

Страница 122: ...website http support cyberdata net The Support Form initiates a ticket which CyberData uses for tracking customer requests Most importantly the Support Form tells us which PBX system and software version that you are using the make and model of the switch and other important information This information is essential for troubleshooting Please also include as much detail as possible in the Comments...

Страница 123: ... 58 boost volume 45 C changing the web access password 43 Chrome web browser 3 Cisco SRST 58 command interface 100 commands 100 configurable parameters 45 54 58 configuration audio 74 default IP settings 35 device 22 door sensor 70 intrusion sensor 70 network 53 SIP 56 configuration home page 39 configuration page configurable parameters 45 54 confirming IP address 32 34 contact information 115 co...

Страница 124: ...er names PST EDT IST MUT 51 identifying the speaker when using InformaCast 4 0 105 identifying your product 1 illustration of speaker mounting process 111 import settings 42 import export settings 42 InformaCast Add IP Speaker Page 110 IP Speaker Configuration page 106 Test IP Speaker Page 108 testing and identifying a Singlewire enabled ceiling speaker 105 InformaCast needs to be 4 0 or higher 2 ...

Страница 125: ... default settings 34 revision history 3 ringtones 69 lengthy pages 69 rport discovery setting disabling 59 RTFM button 32 34 S Safari web browser 3 sales 115 sensor sensor normally closed 72 sensor timeout 72 sensor setup page 71 sensor setup parameters 70 sensors 72 server address SIP 58 service 115 set time with external NTP server on boot 46 Singlewire Informacast Server Web Interface 105 Singl...

Страница 126: ...ivity 31 power on to speaker 31 VLAN ID 54 VLAN Priority 54 VLAN tagging support 54 VLAN tags 54 VoIP speaker assembly 113 volume multicast volume 45 ring volume 45 sensor volume 45 SIP volume 45 volume boost 45 volume control dial disable 45 volume adjusting 34 W warranty policy at CyberData 115 web access password 22 35 web access username 22 35 web configuration log in address 39 web page navig...

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