11
Troubleshooting
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
•
Make sure the remote control is paired with the
adjustable bed.
•
Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the
outlet. After 30 seconds, plug it back in. Press any
button on the remote control and check if the bed
responds.
•
Check if the control box is working properly. Make
sure the control box is properly connected to the
power supply unit by checking if the LED light turns
on when the power cord is plugged in.
•
Check the batteries in the remote control. Replace
with new batteries, if necessary.
•
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
•
Remove batteries. Leave them out for 30 seconds
before putting them back into the remote control.
•
Scratch the terminals inside the remote's battery
compartment with a coin or key.
•
Check that the surge protection device or electrical
outlet is not defective. Test the outlet by plugging in
another working appliance.
The adjustable bed does not respond
when the remote is used. The remote
does not work.
No features or functions of the
adjustable bed activates.
SYMPTOM
SOLUTIONS
1. Remove or loosen any pin, nut, bolt, or screw one at
a time.
2. Lubricate it by applying the grease with a cotton
swab. Using a lithium or spray lubricant is
recommended. (Lubrication can be obtained by
contacting Customatic's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or screw
back onto the adjustable bed, make sure there is a
looser tightening on the nut.
4. Additional solution: After completing these steps,
spray the pins, nuts, bolts, and white bushings with a
lubricant.
The adjustable bed is squeaking.
