SECTION 8 | WARRANTY
SECTION 8 | WARRANTY
LIMITED WARRANTY
Warranty Statement—North America Only
LIMITED WARRANTIES
Subject to the terms, conditions and limitations set forth herein, Custom Equipment, LLC (the “Company”)
warrants to the first end-user (“Buyer”) that:
Limited Product Warranty
For a period of 12 months from the date that a new product manufactured by the Company (“Product”)
is delivered to the Buyer, the Product will (i) conform to the specifications published by the Company for
such Product as of the date of delivery; and (ii) be free of any defect in material and/or workmanship under
normal use and maintenance; and
Extended Structural and Chassis Warranty
For a period of 60 months from the date that the Product is delivered to the Buyer, the chassis and other
structural components of such Product will be free from defects in material and/or workmanship under
normal use and maintenance.
EXCLUSIONS / WHAT IS NOT COVERED
The following items are NOT covered under this Limited Warranty:
Defects in, and damage or loss relating to, any batteries incorporated by the Company into or made a part
of the Product. Any such defects, damage or loss shall be exclusively covered by the battery manufacturer’s
warranty, if any. For more information regarding the battery warranty, the Buyer should contact the battery
manufacturer using the contact information shown on the battery;
Damage or loss resulting from or caused by carrier handling;
Damage or loss resulting from or caused by normal wear and tear, weathering, lack of use or use with
incompatible equipment or software;
Damage resulting from or caused by improper maintenance, improper handling or storage, improper use,
abuse, neglect, operation beyond rated capacity, or operation after discovery of defective or worn parts;
Any part, component or assembly altered or modified in any way not approved in writing by the Company;
Damage to any equipment or parts not manufactured by the Company; and
Acts of God, accidents or any other causes beyond the Company’s reasonable control.
MAKING A WARRANTY CLAIM
As a prerequisite to making any claim under this Limited Warranty, Buyer must give the Company written notice
of any suspected defect promptly after discovery. Such notice shall specifically identify the suspected defect,
the original delivery date and complete Buyer identification and location information. The Company will not
accept any Product for warranty service without receiving Buyer’s written notice and issuing a return goods
authorization. If requested by the Company, Buyer shall return the defective Product, or parts, components
or assemblies thereof, to the Company, F.O.B, Company’s designated location. All returned Products or parts,
components or assemblies thereof that are replaced under this Limited Warranty shall become the property
of the Company. The Company reserves the right to review Buyer’s maintenance and operation records and
procedures to determine if the alleged defect(s) were due to any of the items listed in Sections 2 of this Limited
Warranty. The Company shall not be liable for any claim under this Limited Warranty if Buyer fails to satisfy the
conditions set forth in this Section.
EXCLUSIVE WARRANTY REMEDIES
Exclusive Repair or Replace Remedy
The Company’s sole obligation and Buyer’s exclusive remedy with respect to any defect in the Product
occurring during the warranty periods set forth in Section 1 of this Limited Warranty shall be for the
Company, at its option, to repair or replace (or have one of its designated authorized dealers repair
or replace) the Product or part, component or assembly thereof that contains a defect in materials or
workmanship. The Company reserves the right, at its discretion, to use new, re-manufactured or refurbished
replacement parts. Notwithstanding anything in this Limited Warranty to the contrary, the Company
shall not be obligated to replace the entire Product if a covered defect can be remedied by the repair or
replacement of a defective part, component or assembly. The Company shall be responsible for the cost of
all parts and labor charges, up to the Maximum Labor Amount determined in accordance with Section 4(b)
of this Limited Warranty, necessary to remedy such defect.
Labor Charges
If field repairs or parts replacement are necessary on any Product covered by this Limited Warranty, the
Company will reimburse its designated authorized dealer for those direct labor costs incurred to perform
such field repairs or parts replacement up to the maximum amount specified in the Company’s current
Field Service Rate (hereinafter, the “FSR”) or in any ‘Flat Rate Guides’ or similar agreement established with
the authorized dealer (such maximum amount shall be referred to in this Limited Warranty as the “Maximum
Labor Amount”). Current versions of the Company’s FSR and Flat Rate Guides are incorporated by reference
into this Limited Warranty. For a current copy of the Company’s FSR and Flat Rate Guides, Buyer should
contact the Company at 1-866-334-0756. Buyer shall be responsible for any costs or fees due to the
authorized dealer in excess of the Maximum Labor Amount.
DISCLAIMER OF OTHER EXPRESS AND IMPLIED WARRANTIES
Except for the limited warranties set forth in section 1 above, the company makes no other representations
or warranties and hereby disclaims all express or implied representations or warranties regarding the
product, including, without limitation, any implied warranty of merchantability, non-infringement of
proprietary or third-party rights or fitness for a particular purpose. There are no warranties which extend
beyond the description on the face hereof. No employee or representative of the company or any of its
authorized dealers is authorized to modify any term, condition or limitation in this limited warranty unless
such modification is made in writing and signed by an officer of the company.
LIMITATION OF LIABILITY
Notwithstanding anything in this warranty to the contrary, in no event shall the company or any of its affiliates or
subsidiaries be liable to buyer for any indirect, special, exemplary, punitive or consequential damages (including
lost profits, lost revenue, down time, loss of business opportunity or other economic losses), whether in an
action in contract or tort (including negligence and strict liability) or otherwise, even if the company has been
specifically advised of the possibilities of such damages.
Version 1.15.16
BY CUSTOM EQUIPMENT LLC
BY CUSTOM EQUIPMENT LLC
40
41
MAINTENANCE & TROUBLESHOOTING
HB-1230
SUPO-729
REV B
MAINTENANCE & TROUBLESHOOTING
HB-1230
SUPO-729
REV B
