PORTABLE MASSAGE TABLE USER’S GUIDE AND WARRANTY
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Portable Massage Table
GUARANTEE & WARRANTY
SATISFACTION GUARANTEE:
If you are not completely satisfied with a Custom Craftworks™ product, call us at
800-627-2387 or e-mail [email protected] within 30 calendar days of
receipt of your product.
Products must be returned to Custom Craftworks™ in the original packaging in new
condition, along with a Return Authorization number provided by our Customer Service
Staff. Upon receipt of the product in new condition, our customer will be refunded the
original purchase price, less shipping charges. Our customer is responsible for all
return shipping costs associated with this 30-day guarantee. Our customer is
responsible for the correct repackaging of the product. We recommend that you use
a traceable shipping service and insurance coverage to avoid damage or lost returns.
Products damaged or lost in shipping are our customer’s responsibility.
Products with special order features are only returnable due to a manufacturers’
defect. Rush production fees, expedited shipping costs and special order charges
are not refundable.
Linens, oils, lotions, creams and disposables are returnable and refundable only
if they are unopened or due to manufacturers’ defect.
SHIPPING DAMAGE:
If you notice that your product packaging appears damaged and you suspect ship
damage, notify your delivery driver immediately, and write “damaged” along with your
signature. Contact Custom Craftworks™ immediately so we can assist you with the
freight claim process. Retain all original packaging, as ship damage claims cannot be
processed without the original packaging. Even if your product appears undamaged,
please inspect the contents of your package carefully before throwing away the
packaging materials.
CUSTOM CRAFTWORKS™ LIMITED LIFETIME WARRANTY:
Custom Craftworks™ products are guaranteed to be free from defects in material
and workmanship to the original customer. Our warranty is valid with proof of
purchase. Different components and products of Custom Craftworks™ carry different
warranty timelines. Please consult the Warranty Guide or contact Customer Service
for more details.
Custom Craftworks™, at our choice, may elect to repair or replace any of our products
covered by this warranty. This includes the warranty provided by the manufacturers’ of
the foam (5 years) and the fabric (3 years).
Our warranty does not include damages caused by improper set-up, accidents,
improper storage, misuse, or tears or cracks in the upholstery. The customer shall be
responsible for the proper set-up and use of the product. Under no circumstances is
Custom Craftworks™ liable for any direct or indirect costs or damages.
Our warranty is invalid and our liability terminates if modifications or repairs are made
to the product without the authorization of Custom Craftworks™.
Custom Craftworks™. reserves the right to inspect claimed defective products.
No returns, replacements or repairs may be made without prior written consent.
Please do not return any product to Custom Craftworks™ without first contacting
Customer Service for a Return Authorization number. Products returned without a
Return Authorization number will be refused back to the customer at their expense.
Some replacement parts may vary from those originally supplied and are subject to
availability. Customized or discontinued products and options may not be available
for replacement.
