2.【Power adapter or cable is loosened or bad contact】- Please make the
connection tight
3.【The device is too far away from the router】- Please move it nearer to
router
4.【Device fault】- Please reset the device and then connect it to Wi-Fi again
Q:
Why my cellphone doesn’t receive the push notifications? How to fix it?
A:
1.【App log out】- Please log in again
2.【Device is offline】- Please see the previous Q&A to solve it
3.【“Allow Notifications” of App(iOS) is disabled】- Please enable it by open
iPhone Settings-Notifications-Wi-Fi Doorbell-Allow Notifications
4.【“Message Escalation” is disabled in Android App】- Please enable it
5.【“Message Ignore” is enabled in Android App】- Please disable it
6.【App server failure/being maintained】- After maintaining is over, App will
be back to normal. Please report the issue to us if it’s unsolved in 24 hours
Q:
What’s the maximum distance that the doorbell can be away from the
router?
A:
The distance is based on the coverage, strength and quality of your Wi-Fi
signal. There is an easy way to find out: Put your cellphone at the installation
position, if your cellphone Wi-Fi signal is full or almost full, and plays online HD
video fluently, then this position is a suitable position; otherwise, please move