PRODUCT WARRANTY
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years, parts and labor, from original date of purchase on digital control boards
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CONDITIONS & EXCEPTIONS
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Adjustments and cleaning:
The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the
responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.
•
Replacement of items subject to normal use and wear:
This shall include, but is not limited to, spray heads, faucets, light bulbs, shear
disks, “O” rings, gaskets, silicone tubing, silicone elbows, canister assemblies, whipper chambers and plates, mixing bowls, agitation
assemblies and whipper propellers.
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•
Improper operation of equipment:
The equipment must be used for its designed and intended purpose and function.
•
Improper installation of equipment:
This equipment must be installed by a professional technician and must comply with all local elec-
trical, mechanical and plumbing codes.
• Improper
voltage:
Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
•
Improper water supply:
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•
Damaged in transit:
Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.
•
Abuse or neglect (including failure to periodically clean or remove lime accumulations):
The manufacturer is not responsible for
variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the
manufacturer’s recommendations.
Repairs and/or Replacements
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Return Merchandise Authorization (RMA):
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All returned equipment must be properly re-packaged in the
original carton and received by Curtis within 45 days following the issuance of a RMA.
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NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION
(RMA). THE RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All warranty claims must be submitted within
60 days of service. Invoices will not be processed or accepted without a RMA number. Any defective parts must be returned in order
for warranty invoices to be processed and approved.
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