Troubleshooting
47
Cat. No. 01024821
Problem/Symptom
Cause
Solution
6. Loss of mineral to
drain
Improper drain line flow control
Ensure that the control has the proper drain line
flow control.
Air in water system
Ensure that system has proper air eliminator
control.
7. Mineral to service
Defective outlet manifold
Replace outlet manifold
8. Water in brine stor-
age tank up to float
Plugged drain line flow control (Unit will
not draw brine)
Clean drain line flow control.
Plugged eductor system (Unit will not
draw brine)
Clean eductor screen and nozzle
Slow leak to brine line. Faulty brine
piston.
Replace brine piston.
Power outage while control was in refill
position
Verify that item A, B, or C is not the cause for the
extra water in the storage tank.
9. Excessive water in
salt storage tank
(Water above brine
valve float).
Faulty brine valve; float shut-off failure.
When the brine valve is faulty, one of
the items listed under problem 8 is also
required in order to produce excessive
water in the storage tank .
Clean brine valve, replace stem seat, or replace
brine valve.
10. Unit fails to refill
storage tank.
Refill restrictor plugged.
Clean or replace refill restrictor.
Air in brine line causes float to slam shut
(float rod is rigid).
Verify that all tubing connections are properly
assembled.
11. Unit fails to draw
brine or chemical.
Drain line flow control is plugged.
Clean drain line flow control.
Plugged eductor system.
Clean or replace eductor screen or nozzle.
Line pressure too low.
Increase line pressure to a minimum of 30 psi (210
kPa).
Internal control leak.
Replace pistons.
Drain line too long or restricted.
Verify proper drain line length. See
.
Eductor is drawing air into system.
Verify that all tubing connections are properly
assembled.
12. Unit uses an exces-
sive amount of salt
or chemical.
Incorrect programming.
See the GBE Programming for Commerical Soft-
eners and Filters, except for HF xN Manual (P/N
01027295) and verify all settings.
Excessive water in storage tank.
Refer to problems 8 & 9.
13. Continuous flow to
drain.
Internal piston leak.
Replace pistons.
Piston jammed in position.
Replace pistons.
Power failure while unit was in
regeneration.
Restore power to unit. Verify that unit is connected
to a constant power source.
14. Salt water to
service.
Inadequate Brine/Rinse setting for de-
sired salt dosage.
See the GBE Programming for Commerical Soft-
eners and Filters, except for HF xN Manual (P/N
01027295) and verify all settings.
Low water pressure lengthens brine draw
time.
Increase line pressure to a minimum of 30 psi (210
kPa).
Too much brine in the storage tank.
Refer to problems 8 and 9.
