Problem
Possible Causes
Solution
The pilot flame can’t be ignited
The gas pressure is too low
Adjust the relieve valve to
increase pressure
The nozzle is clogged
Unclog the nozzle
The gas control valve is
malfunctioning
Replace the gas control valve
Problem
Possible Causes
Solution
The pilot flame is on but the main
burner can’t be ignited
The gas pressure is too low
Adjust the relieve valve to
increase pressure
The main burner nozzle is clogged
Unclog the nozzle
The gas control valve is defective
Replace the gas control valve
Problem
Possible Causes
Solution
It has a light-back sound when the
gas supply is turned off
Wrong orifice size for the gas supply
Install proper orifice
The damper is too open
Adjust the damper
The gas pressure is too low
Adjust the relieve valve
Gas pressure too low
Increase the gas pressure
Problem
Possible Causes
Solution
It has a red flame and black smoke
Wrong orifice size for the gas supply
Install proper orifice
The damper is too closed
Adjust the damper
Running out of gas/propane
Replace tank/increase gas
High elevation
Install proper tips for elevation
Bad air/gas mixture
Increase air flow/gas to the unit
TROUBLESHOOTING
Before requesting any service on the unit, please check the following chart. Service calls resulting
from lack of maintenance or misuse is not covered under the warranty and may also void the warranty.
Please note that this guide serves only as a reference for solutions to common problems.
Restaurant Range
s
A Professional Line of Commercial Cooking Equipment
