CSR BlueCore Casira, Руководство пользователя

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Technical Support
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This material is subject to CSR’s non-disclosure agreement.
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Casira User
Guide
8 Technical Support
If you encounter difficulties using your Casira unit(s), send a detailed e-mail description of your issue and system
set-up to your regional technical support group. Provide as much information as you can to help resolve your
problem quickly.
When contacting technical support, please provide as much useful information as possible. Include the following
details in your e-mail:
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Your full name (First and Last)
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Company name
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Company address
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Contact phone number
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Serial numbers for the Casira unit(s) with which you experience problems
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Software/firmware versions in use
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Description of hardware in use
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Where possible, provide specific details about your set-up. For example:
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Windows platform in use
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Version of firmware used on the modules
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Any code or HCI commands used
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Modes of use
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Detailed description of issues
Ensure that you are using the latest version of firmware and BlueSuite from the CSR support website,
www.csrsupport.com .
For Technical Support in North or South America, send e-mail to: TechsupportUS@csr.com .
For Technical Support in all other regions please mail Techsupport@csr.com .
As well as dedicated support addresses CSR also have industry standard NNTP newsgroups, go to
http://www.csr.com/forum.htm for set up information.