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Connex Honda
False tracking by the SOC
If the driver card battery is low or the driver card is not detected by the system
once your vehicle is driven for more than a minute, the system will send a theft
alert to the SOC to start tracking your vehicle.
To avoid continuous false tracking, the SOC may have to deactivate driver card
protection on the system (Forced unset mode). Without driver card protection,
your CSE Compensation Guarantee is void. We strongly advise that you replace
the battery immediately and to always carry your driver card with you when
you drive your vehicle.
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Important
Should any of your personal details change, call CSE SOC.
Ownership transfer - you would like to transfer ownership of the vehicle
with the system to a new owner.
System transfer -
you would like to remove the system from your vehicle
and to reinstall to a new vehicle and continue the service.
Mobile phone change - you would like to change your mobile phone
number registered with the SOC with a new number.
Change of details
Driver card - battery low
If the driver card LED flashes in an irregular way or fails to flash when the
button is pressed, this indicates that the battery voltage is low - you will
receive an alert on your mobile app that your driver card battery is low.
Replace the battery CR2032 with new immediately.
System warranty - 3 years from date of first service activation.
The warranty is only valid for faults to parts due to manufacturing defects.
If the system is installed to a vehicle with manufacturer’s approval as
an approved accessory, the CSE Connex warranty will follow the car
manufacturer’s warranty terms and conditions.
If the system is installed to a vehicle without manufacturer’s approval,
CSE will cover the cost of any damages that have been proven to be
caused by the CSE Connex installation or device. Damage coverage will
be limited to wiring circuits that are used by CSE Connex and any damage
to the vehicle that is caused by installation or device failure as a result
of manufacturing defect.
User privacy
Access to the vehicle information can only be carried out through the
smartphone application with owner’s unique Client ID number and
personalised Password. User privacy is assured.
Warranty
You can login to www.cse.com.my/payment and renew your subscription
directly. Please call SOC at +603 5888 0000 for more info.
CSE Subscription Renewal Portal