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Connex Honda
Theft alert
If your vehicle is driven without your driver card, towed, vehicle battery or
system is disconnected or sabotaged, the system will send a theft alert to the
SOC to start tracking your vehicle. You will be alerted of the theft by SMS, on
your mobile app and a call from the SOC. If theft is confirmed, the SOC will
continue to track and collaborate with the police for recovery.
Alarm trigger - Intrusion alert
If connected to the vehicle alarm system, in case of an alarm trigger, you will
receive an alert on your mobile app.
Driver card battery low alert
If the driver card battery is low, you will receive an alert on your mobile app.
Replace the battery immediately. If the battery is not replaced, to avoid
continuous false tracking of your vehicle, the SOC may have to deactivate driver
card protection on the system. This will void your Compensation Guarantee.
Vehicle battery low alert
If your vehicle battery is low, you will receive an alert on your mobile app.
Check the battery immediately.
Device battery low alert
If the telematics device back up battery is low, you will receive an alert on
your mobile app. Call CSE SOC immediately.
System health check
Monthly system health check is performed to ensure that the system in your
vehicle is functioning normally. If the system fails to respond during the health
check, you will receive an alert on your mobile app and a call from the SOC.
Codes transmission
If you have forgotten your user name and password, you can call the SOC
who will transmit your information by SMS to your registered phone number.
Should you request the SMS to be sent to a non-registered number, the SOC
will send the information to the number that you have provided.
You will also receive a confirmation SMS in your registered phone number
as a security check.
SMS credit for your mobile app
When you use your Connex mobile app, the communication with your vehicle
is by SMS.
With your service subscription, every month, your account will be credited
with 100 SMS for your use.
SMS usage:
Car finder: 2
Speed limit to set: 2, to receive an alert: 1
Geofence to set: 2, to receive an alert: 1
SMS
In case of health check failure, you should make the vehicle available to the SOC
to troubleshoot the fault as soon as possible. Your Compensation Guarantee is
only valid if system health check is without any reported issue.
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Important