19
Troubleshooting
b
Check the following guide for the possible cause of a problem before contacting service.
Symptom
Correction
No power
●
Check if AC adapter of power is connected securely.
●
Press the POWER button on the remote control
No playback
●
Condensation had formed, please wait 1 or 2 hours to allow the player dry out.
●
Please control the file system of the external storage. Only FAT32, FAT and NTFS are
supported.
●
Control the storages for playable files
●
Disconnect the storage from the device and connect again
●
Please try another storages
●
Please pay attention to the supported file formats
No remote control
●
Check the batteries in the remote control
●
Are the polarities correct?
●
Batteries are depleted. Please uses new one.
●
Point the remote control unit at the Infrared sensor and operate.
●
Remove the obstacles between the remote control and the Infrared sensor
●
Operate the remote control unit at a distance of not more than 5 meters from the Infrared
sensor.
No button works
●
Switch the player completely off.
●
Disconnect the player from the power supply.
●
Connect after some minutes again and try any button.
Black border by
720p video
output on the TV
●
By the video output of 720p with a YPbPr connection it could be possible that a black border
appears on the screen. This is not an error, this is normal.
No picture
●
Pay attention to the cable connection.
●
Turn on the LCD and choose the relevant input.
●
Press the TV MODE button more than one time or on the device until a stable picture appears
on the screen.
●
Connect at first the device with CVBS to the TV set and press the TV MODE button more than
one time or on the device until a stable picture appears on the screen.
No sound
●
Pay attention to the cable connection.
●
Are the settings of the LCD is correct?
●
Please make sure, that the audio track exists.
●
Please control the settings by external sound system o amplifier, so that the correct sound
input is in use.
●
By YUV connection please install the Audio connection (refer page 13).
●
AV-Receiver or Sound system is ON?
●
Control the parameters of the music file or the audio track of the movie.
Interference or
scrolling
●
Check TV type is correct: PAL/NTSC.
●
Due to the effect of copy protection. Avoid connecting to a VCR or TV/Vcr combination.
●
Adjust the vertical hold on your TV.
●
Press the TV MODE button more than one time or on the device until a stable picture appears
