Power-Tech Series Power Amplifiers
Page 18
Reference Manual
Crown Audio Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939
(North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
219-294-8301
(Technical Support)
219-294-8124
(Factory Service)
Fax Back:
219-293-9200 (
North America only)
800-294-4094
(North America only)
219-294-8100
(International)
Internet:
http://www.crownaudio.com
6 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer
servicing to a qualified technician.
6.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron
representative or our office for a list of authorized service
centers.) To obtain service, simply present the bill of sale
as proof of purchase along with the defective unit to an
authorized service center. They will handle the
necessary paperwork and repair.
Remember to transport your unit in the original factory
pack.
6.2 North American Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
6.2.1 Service at a North American Service Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
6.2.2 Factory Service
To obtain factory service, fill out the
service information
page
found in the back of this manual and send it along
with your proof of purchase and the defective unit to the
Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Factory
Service or Technical Support to obtain prepaid shipping
labels prior to sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will reimburse
you. Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
2. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don’t have one, call or write Crown’s
Parts Department. With the exception of polyure-
thane or wooden crates, any other packing mate-
rial will not be sufficient to withstand the stress of
shipping.
Do not use loose, small size packing
materials.
3. Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in exten-
sive damage to the unit and the cabinet. Accesso-
ries are not needed—do not send the product
documentation, cables and other hardware.
If you have any questions, please call or write the Crown
Technical Support Group.
Always use the
original factory pack
to transport the unit.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service informa-
tion form separately.
