Crestron
TPS-RFGWX
Two-Way RF Transceiver
Operations Guide - DOC. 5847A
Two-Way RF Transceiver: TPS-RFGWX
•
17
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
NOTE:
To minimize system diagnostics and troubleshooting, Crestron recommends
defining the touchpanel as a wired unit in SIMPL Windows, then test functionality as
a wired network device prior to testing the transceiver operations. This will help in
determining whether there is a programming problem, an RF setting conflict or RF
interference in the environment.
TPS-RFGWX Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Incorrect power supply.
Use a Crestron power supply with sufficient
power for the network.
TPS-RFGWX is not
receiving power.
Verify that network power is supplied to the
unit.
NET LED does not
illuminate.
TPS-RFGWX NET ID is
not set to match the NET
ID of the SIMPL program.
Enter Viewport and poll the network. Verify
that the NET ID for the TPS-RFGWX is
properly set to match the SIMPL program.
(Note that NET ID and RF ID are separate
parameters.)
TPS-RFGWX is not
communicating on
network.
Check network cabling for solid connections
and correct pinouts.
TPS-RFGWX channel ID
does not match the
touchpanel RF channel.
Enter Viewport and poll the network. Verify
that the channel ID for the TPS-RFGWX is
properly set.
TPS-RFGWX NET ID is
not unique, two or more
units share the same
NET ID.
Verify that the NET IDs for all TPS-RFGWXs
are unique when multiple TPS-RFGWXs are
used.
Touchpanel is set to
wrong RF channel.
Refer to the "Setup" section of the guide for
the touchpanel to verify that its RF channel is
set to match the TPS-RFGWX channel ID.
Touchpanel RF ID does
not match the RF ID of
the SIMPL program
.
Enter Viewport and poll the network. Check
the RF ID for the touchpanel then refer to the
"Setup" section of the guide for the touchpanel
to set its RF ID to match the RF ID in the
SIMPL program.
Touchpanel is not
functioning correctly.
Refer to the "Problem Solving" section of the
guide for the touchpanel.
PWR LED does
not illuminate.
NET LED is on,
but unit does not
communicate with
touchpanel(s).
(continued on next page)
Содержание TPS-RFGWX
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