Crestron
TPMC-4SMD-FD
4.3” Designer Touch Screen
Installation & Operations Guide – DOC. 7174F
4.3” Designer Touch Screen: TPMC-4SMD-FD
•
33
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-4SMD-FD Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox
software to poll the network.
Verify network connection to
the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
TPMC-4SMD-FD
is not responding.
No IP address
configured/obtained.
Use the internal setup menu
(refer to “Ethernet Setup,”
which starts on page 13) or
Crestron Toolbox software to
create/verify Ethernet
settings.
Invalid control system IP
address / IP ID set up
on the TPMC-4SMD-FD.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“Ethernet Setup,” which starts
on page 13, to define IP
addresses.
TPMC-4SMD-FD
boots up in setup
screens every
time.
Invalid VT Pro-e
software project or no
VT Pro-e software
project is loaded.
Load/reload VT Pro-e
software project using the
Crestron Toolbox software.
Reference Documents
All documents mentioned in the guide are available at
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Technology
Reference Guide
