CRESTRON
Operations Guide - DOC. 5703
Hand-Held Wireless Transmitter
••
9
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a CRESTRON technical support
representative.
ST-4T/-8T Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
LED on unit
does not
No battery in unit or
battery is dead.
Install new battery.
illuminate.
Unit is in sleep mode. Depress and hold any button until unit
transmits.
Intermittent
response
Refer to causes when
LED does not
Refer to corrective action when LED does
not illuminate.
during
transmission.
Receiver is blocked or
moved.
Verify that heavy metal is not in vicinity of
transmission.
ST-CP is in vicinity of
metal.
Verify that large amount of metal is not
blocking transmission.
No response
from
SmarTouch
system.
Refer to causes when
LED does not
illuminate and
intermittent response
during transmission
occurs.
Refer to corrective action when LED does
not illuminate and intermittent response
during transmission occurs.
NET ID of receiver is
incorrectly set.
Enter Performance Viewport from the
STS/VTW software. Depress the F4 key to
poll the network. Verify that the NET ID for
the receiver is properly set to match the
SIMPL program.
NOTE:
After changing the ST-CP identity
code, disconnect and reconnect the network
connector.
RF ID or IR ID is
incorrectly set.
Verify that the RF ID is properly set to match
the SIMPL program.
NOTE:
NET ID and RF ID are separate
parameters.
Program does not
match hardware.
Verify correct program is loaded in system
via Performance Viewport.
Receiver is unplugged
(no power).
Verify power to the receiver.
Two or more receivers
are too close together.
Verify that multiple receivers are properly
spaced (>50 feet) from each other.
Wrong transmitter in
use.
If multiple transmitters are accessible, verify
proper unit is used.
