Crestron
ST-PK
Programming Kit
Operations Guide - DOC. 5662C
STS Programming Kit: ST-PK
••
9
Problem Solving
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron technical
support representative.
SmarTouch STS Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Project can
not be
uploaded to
the
NET ID on touchpanel
is improperly set.
Verify that NET ID match. Refer to
"Configuring the Touchpanel" in the latest
revision of the SmarTouch STS Touchpanels
Operations Guide (Doc. 5803).
touchpanel.
Touchpanel has
powered down.
Touch screen to wake it up.
NOTE:
It may be
necessary to increase POWER DOWN
TIMEOUTS during development sessions.
Refer to "Configuring the Touchpanel" in the
latest revision of the User's Operations Guide
(Doc. 5804).
Verify that power is properly applied. Refer to
"Applying Power" in this Operations Guide.
Wrong
screens
appear on
touchpanel.
Screens were not
uploaded.
Down load screens as described in the help
files found in VT Pro.
System does No system power.
Confirm power is supplied to the system.
not function
(LEDs on ST-
CP do not
illuminate).
Touchpanel is
incorrectly calibrated.
Calibrate the touchpanel. Refer to
"Configuring the Touchpanel" in the latest
revision of the User's Operations Guide (Doc.
5804).
Touchpanel
display is
Backlight timeout has
elapsed.
Touch screen to reactivate.
dark.
Power is not applied to
the touchpanel.
Verify that power is properly applied. Refer to
"Applying Power" in this Operations Guide.
Touchpanel
display is
dark or too
light.
Screen brightness or
contrast is improperly
set.
Hold finger to the touchscreen for more than
10 seconds as power is applied. The display
sets the brightness and contrast to a safe
value.
Unexpected
response
from
touchpanel.
Touchpanel is
incorrectly calibrated.
Calibrate the touchpanel. Refer to
"Configuring the Touchpanel" in the latest
revision of the User's Operations Guide (Doc.
5804).
Touchpanel
exhibits slow
operation.
Compressed graphics
take time to
decompress.
If there are no memory problems,
decompressed graphics decrease the
drawing time of panel pages.
