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Crestron 

QM-FTMC

 

 

FlipTop Media Center

 

 Problem Solving 

Troubleshooting 

The following table provides corrective action for possible trouble situations. If 
further assistance is required, please contact a Crestron customer service 
representative. 

QM-FTMC Troubleshooting 

TROUBLE 

POSSIBLE CAUSE(S) 

CORRECTIVE ACTION 

Net ID is not correct. 

Verify the Net ID in Toolbox. 

Net ID is not set to match 
the Net ID specified in 
SIMPL Windows. 

Verify SIMPL Windows program 
for setting Net ID. 

QM-FTMC is 
not 
functioning. 

Net ID is the same as 
another device’s Net ID. 

Assign a different Net ID. 

PWR

 LED 

does not 
illuminate. 

Not receiving power. 

Verify that Cresnet is properly 
attached.  

Verify RGB, video, S-video output 
cable connection.  

No video 
output 
displayed. 

Incorrect cable 
connection. 

Verify QM input cable connection 
is secure. 

Wrong SystemBuilder or 
SIMPL Windows

 

programs.  

Verify and upload correct 
programs. 

Wrong source 
or video 
displayed. 

SystemBuilder project not 
set up correctly. 

Verify proper video set up for each 
video input. 

Incorrect cable 
connections. 

Verify 15-pin output cable 
connection. Verify QM input cable 
connections. 

Video from 
RGB source is 
garbled or no 
output. 

Signal skew due to cable 
length or unequal pair 
length. 

Verify maximum QM cable length 
and compensation for skew. 

Poor RGB or 
video image 
quality. 

Incorrect peak and/or 
boost setting. 

Adjust SystemBuilder peak or 
boost controls until image quality is 
improved. 

Hum on audio 
and/or mic. 

Grounding problem. 

Refer to ground wire connection 
instructions which start on page 24. 

Intermittent or 
no audio/mic 
output. 

Incorrect peak setting. 

Adjust SystemBuilder peak control 
until audio is restored. 

(Continued on following page) 

 

Operations & Installation Guide – DOC. 6311B 

FlipTop Media Center: QM-FTMC  

  33 

Содержание QuickMedia QM-FTMC

Страница 1: ...Crestron QM FTMC QuickMedia FlipTopMediaCenter Operations Installation Guide...

Страница 2: ...by the Technical Documentation department at Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 1 888 CRESTRON All brand names product names and trademarks are the property of their respectiv...

Страница 3: ...5 Configuring with SIMPL Windows 26 Example Program 28 Adjusting the QM FTMC Microphone Inputs 28 Uploading and Upgrading 31 Establishing Communication 31 Programs and Firmware 31 Program Checks 32 Pr...

Страница 4: ......

Страница 5: ...Aluminum The international models accommodate a wide variety of international AC adaptors For simplicity within this guide the color button suffix and international designation are omitted and QM FTMC...

Страница 6: ...C can be ordered with or without a keypad This customizable keypad provides 10 to 20 programmable pushbuttons for control of AV lighting and other functions All button caps are engravable and include...

Страница 7: ...her using just one FlipTop box or several complete system operation can be made transparent to the end user with all signal routing occurring smoothly under the command of the MediaManager control sys...

Страница 8: ...addition of a QuickMedia receiver such as the QM RMCRX BA sold separately and optional keypads or touchpanels NOTE The QM FTMC is compatible with 2 Series control systems only Internal Block Diagram...

Страница 9: ...ms Decay Release 0 to 5000 ms A D Conversion Burr Brown 24 bit 48 kHz Frequency Response 20 Hz to 20 kHz Power Requirements Cresnet Power Usage 8 Watts 0 33 Amp 24 Volts DC Default Net ID 0A Minimum...

Страница 10: ...mall engravable button caps 4 QM FTCMK FlipTop Cable Management Kit QMI FTCMK FlipTop Cable Management Kit International version International Adaptors for QMI FTMC models Refer to Appendix A Internat...

Страница 11: ...ilable on your QM FTMC Refer to the physical views shown below QM FTMC Physical View Top Open QM FTMC Overall Dimensions Top View QMI FTMC Overall Dimensions Top View 5 08 in 12 89 cm 6 75 in 17 14 cm...

Страница 12: ...ensions of the NB models are identical to the models with keypad QM FTMC Overall Dimensions Front View QMI FTMC Overall Dimensions Front View 5 22 in 13 24 cm 6 25 in 15 87 cm 8 00 in 20 31 cm 7 05 in...

Страница 13: ...FTMC Bottom View QM FTMC Overall Dimensions Rear View QMI FTMC Overall Dimensions Rear View 2 32 in 5 88 cm 4 32 in 10 96 cm 5 39 in 13 69 cm 4 58 in 11 61 cm 5 58 in 14 17 cm 2 99 in 7 60 cm Operatio...

Страница 14: ...nsions Side View 4 64 in 11 77 cm 5 21 in 13 23 cm 6 17 in 15 68 cm 5 51 in 14 00 cm QM FTMC Connectors Controls Indicators Top View QM FTMC Connectors Controls Indicators Bottom View 5 6 7 8 9 4 2 3...

Страница 15: ...load 10 Amps 125 Volts AC 50 60 Hz 5 QMI MAX 250V 1 grounded AC socket AC power pass through outlet Specify socket type PWR AU B Australia China PWR EU B Europe Schuko PWR FR B France PWR IT B Italy o...

Страница 16: ...e Ethernet LAN pass through jack for connection to Ethernet providing local area network or Web access cable not included PIN SIGNALS 1 TD 2 TD 3 RD 4 Connected to pin 5 5 Connected to pin 4 6 RD 7 Co...

Страница 17: ...re enabled to both MIC inputs 16 LAN 8 1 1 8 pin RJ 45 female Ethernet LAN pass through to front panel LAN port cable not included PIN SIGNALS 1 TD 2 TD 3 RD 4 Connected to pin 5 5 Connected to pin 4...

Страница 18: ...TE GREEN RGB GREEN LUMINANCE Y 4 BLUE DIGITAL AUDIO AUDIO 5 WHITE BLUE DIGITAL AUDIO AUDIO 6 GREEN RGB GREEN LUMINANCE Y 7 WHITE BROWN RGB BLUE COMPOSITE Pb 8 BROWN RGB BLUE COMPOSITE Pb 6 For QuickMe...

Страница 19: ...re designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and us...

Страница 20: ...dia Wiring The Crestron QuickMedia cable sold under the name CresCAT QM contains one CAT5E cable and one Cresnet cable in Siamese jackets Installation of any QM device is as simple as installing CresC...

Страница 21: ...QM origination point transmitter and a QM endpoint receiver cannot have more than two midpoints e g QM MD7x2 or other QM switchers Refer to the following diagram when configuring a QM network NOTE Th...

Страница 22: ...d or blank buttons Button Kits KIT NUMBER DESCRIPTION FT BTNB L One large button engraved as desired FT BTNB L BLANK One large button not engraved FT BTNB S Two small buttons with divider engraved as...

Страница 23: ...ble Bushing 0 55 inch ID 0 80 inch OD 2 Cable Support Plate 1 Tie Wrap 3 Computer RGB Cable VGA to VGA 6 ft long 1 Computer Audio Cable 3 5 mm Stereo 6 ft long 1 Tools required Phillips screwdriver Sm...

Страница 24: ...in step 1 use the four 4 x screws included with the QMI FTCMK 7 Connect the cables to the appropriate connector on the front of the QM FTMC 8 The cables may be secured to the bottom bar using the sup...

Страница 25: ...3 50 cm 8 13 in 8 1 8 in 20 64 cm 6 25 in 6 1 4 in 15 88 cm Radius 0 13 in 1 8 in 0 32 cm max Radius 0 13 in 1 8 in 0 32 cm max 6 38 in 6 3 8 in 16 20 cm NOTE Before inserting the QM FTMC in the mount...

Страница 26: ...ng diagram 4 Slide the mounting brackets over the 6 32 screws and tighten the 6 32 screws 5 Turn the four 10 screws equally until they contact the underside of the mounting surface NOTE Do not over ti...

Страница 27: ...e Connections for the QM FTMC QM QUICKMEDIA AUDIO VIDEO RGB AND MIC OUTPUT OVER CAT5 NET TO CONTROL SYSTEM AND OTHER CRESNET DEVICES 2 MIC LINE LEVEL INPUTS FROM BALANCED CONDENSER OR DYNAMIC MICROPHO...

Страница 28: ...ect the ground from the QM transmitter QM FTMC to earth ground Connect the Cresnet shield at the QM RMCRX BA to the chassis ground provided on the QM RMCRX BA The QM RMCRX BA chassis must also be conn...

Страница 29: ...te 332 or later Library 346 or later for NB models Also requires Crestron Database version 17 2 or later 17 3 or later for NB models Upload program and firmware Crestron Toolbox 1 0 or later Program w...

Страница 30: ...ager Configuration Manager is the view where programmers build a Crestron control system by selecting hardware from the Device Library To incorporate the QM FTMC into the system drag the QM FTMC from...

Страница 31: ...of the QM FTMC refer to C2Net Device Slot 9 on page 26 It consists of a keypad that provides 10 to 20 buttons with LED indicators and two bargraphs The button presses are fixed and map to press outpu...

Страница 32: ...at are commonly used when making adjustments Attack Time The time it takes in milliseconds from when an input signal rises above the gating level until the microphone output signal is enabled Clipping...

Страница 33: ...ophone Gain The QM FTMC provides variable gain for the microphone inputs The following procedure is used to set the optimal gain for a microphone input Use the Realtime Mode in SystemBuilder to contro...

Страница 34: ...power gain and gate settings and to monitor the gate normal and clip level indicators For information on using SystemBuilder software refer to the extensive help information provided with the softwar...

Страница 35: ...r the QM FTMC using the expected communication protocol Indirect Select the Cresnet ID of the QM FTMC and the address book entry of the control system that is connected to the QM FTMC Display the QM F...

Страница 36: ...x display the network device tree Tools Network Device Tree to show all network devices connected to the control system Right click on the QM FTMC to display actions that can be performed on the QM FT...

Страница 37: ...QM input cable connection is secure Wrong SystemBuilder or SIMPL Windows programs Verify and upload correct programs Wrong source or video displayed SystemBuilder project not set up correctly Verify p...

Страница 38: ...rify SIMPL Windows program ID Button press yields incorrect result Incorrect programming Verify SIMPL Windows program Button LED does not illuminate Feedback signal names incorrect in SIMPL Windows Ve...

Страница 39: ...ng the conductors Twist together the ends of the wires that share a pin on the network connector and tin the twisted connection Apply solder only to the ends of the twisted wires Avoid tinning too far...

Страница 40: ...ons adds new features and extends the capabilities of the QM FTMC additional information may be made available as manual updates These updates are solely electronic and serve as intermediary supplemen...

Страница 41: ...rbia and Montenegro Slovenia Spain Suriname Sweden Syria Tunisia Turkey Ukraine Vietnam 6003289 6500643 PWR IT B POWER RECEPTACLE ITALY 250V 16A BLK Chile Ethiopia Italy Libya 6003290 6501273 PWR UK P...

Страница 42: ...etwork requires a specific amount of compensation Manual Compensation In a manual compensation system the compensation parameters along with microphone equalization settings are stored in the receiver...

Страница 43: ...different path lengths for the video and audio This difference in path length creates different peak and boost levels for audio and video In the initial QM receivers the video and audio circuits peak...

Страница 44: ...smitter NOTE QM wall plates and fliptop boxes are not included because the audio and video cable lengths are always equal KEY Good operation 1 Operation depends on video rates and if the audio and vid...

Страница 45: ...depends on the video rates and how closely the audio and video cable lengths match Device with self peaking Manual Compensation without Audio Breakaway QM RECEIVERS QM RMCRX QM RMCRX BA QM RXA QM MD7...

Страница 46: ...0 days batteries and incandescent lamps are not covered This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer Purchasers should inquire of the dealer rega...

Страница 47: ...Crestron QM FTMC FlipTop Media Center This page is intentionally left blank Operations Installation Guide DOC 6311B FlipTop Media Center QM FTMC 43...

Страница 48: ...on Electronics Inc Operations Installation Guide DOC 6311B 15 Volvo Drive Rockleigh NJ 07647 2011598 Tel 888 CRESTRON 03 07 Fax 201 767 7576 Specifications subject to www crestron com change without n...

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