Crestron Isys i/O TPMC-4X, Руководство по эксплуатации, Страница: 30 / 36

Isys i/O
™
Handheld WiFi Touchpanel Crestron TPMC-4X
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
TPMC-4X Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel does
not turn on. Battery was not
charged or is
discharged. Place the TPMC-4X on the docking station
and charge the battery using the provided
power supply.
TPMC-4X is off or
in suspend mode,
or has no power. Verify that TPMC-4X has power and is on or
in standby mode.
No WAPs defined
/selected on the
TPMC-4X. Refer to “WiFi Access Point” on page 14 to
define/select WAPs.
No IP address
configured/obtained
on the TPMC-4X. Refer to “IP address” on page 15 to define
IP addresses. If the TPMC-4X is set up to
use DHCP (not recommended), you can
use the WAP window box to verify the IP
address provided. If the number is invalid
for your subnet, or no number is present,
verify that the DHCP server is working
properly.
Cannot upload VT
Pro-e project or
firmware from
Toolbox via WiFi.
TPMC-4X is out of
range or has poor
access to the
WAPs. The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
No WAPs defined
/selected on the
TPMC-4X. Refer to “WiFi Access Point” on page 14 to
define/select WAPs.
No IP address
configured/obtained
on the TPMC-4X. Refer to “IP address” on page 15 to define
IP addresses. If the TPMC-4X is set to use
DHCP (not recommended), you can use the
WAP window box to verify the IP address
provided. If the number is invalid for your
subnet, or no number is present, verify that
the DHCP server is working properly.
Invalid control
system IP address /
IP ID set up on
TPMC-4X. The IP address (or host name) for the
control system is invalid, or the IP ID does
not match the one defined in the SIMPL
program. Refer to “IP address on page 15 to
define IP addresses.
TPMC-4X does not
show feedback
and/or does not
control any devices.
TPMC-4X is out of
range or has poor
access to the
WAPs. The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
TPMC-4X shows
unexpected or
intermittent
feedback and/or
has intermittent
device control. TPMC-4X is out of
range or has poor
access to the
WAPs. The TPMC-4X is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
(continued on next page)
26
•
Isys i/O
™
Handheld WiFi Touchpanel: TPMC-4X Operations Guide - DOC. 6499