Crestron Isys i/O
™
TPMC-15/17-L Series
Touchpanel Media Centers
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPMC-15/17 Touchpanel Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touchpanel.
Touchpanel
does not
function.
Touchpanel is not
receiving power from a
Crestron power source.
Use the included Crestron
power supply. Verify all
connections are made between
power supply, TPMC-L-IMC,
and touchpanel.
Touchpanel is not
receiving sufficient
power.
Inspect the LOW VOLTAGE
LED on the rear of the
touchpanel. If it is illuminated,
decrease the length of wire
between the touchpanel and
the TPMC-L-IMC (60 feet max
for 14-gauge speaker wire).
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net
ID in the SIMPL program.
Touchpanel is
not responding.
Touchpanel Cresnet ID
is not unique, two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touchpanel
display is dark.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Unexpected
response from
the touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Touchpanel
does not
communicate
with RS-232
devices.
Incorrect RS-232
settings.
Match communication settings
of touchpanel to peripheral
device.
(continued on following page)
Operations Guide - DOC. 6354
Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17-L Series
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