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Troubleshoot the USB Endpoint

The following table provides corrective actions for possible trouble situations. If further assistance is required, please contact a

Crestron Customer

service representative

.

Symptom

Issue

Action

The PWR LED on the
DM-NUX-L2-1G is off.

The endpoint is not receiving power from the
USB port.

Ensure that the host device is connected to the DM-NUX-R2-1G. If the
problem persists, connect the USB cable to another USB port on the host
device.

The PWR LED on the
DM-NUX-R2-1G is off.

The endpoint is not receiving power from the
PoE connection or the optional AC power
source.

Check the PoE connection or the optional power source for sufficient supply.

The LINK LED is off.

No connection exists between the
DM-NUX-L2-1G and the DM-NUX-R2-1G.

Verify that the CAT5e (or better) cable connections between the extenders.

The CAT5e (or better) cable is defective.

Replace the cable.

The LINK LED is blinking fast.

No connection exists between the
DM-NUX-L2-1G and the DM-NUX-R2-1G.

Verify that the extenders are connected directly or are connected to active
network switches.

Network switches exist on different subnets.

Ensure that network switches can communicate with each other and are on
the same subnet.

Network switch is blocking traffic from the
extenders.

Ensure that traffic is not blocked due to MAC address or traffic patterns. If
the problem persists, contact the network administrator.

The LINK LED is blinking
slowly.

The DM-NUX-L2-1G and DM-NUX-R2-1G are
paired with each other but have not yet
established a link.

If the LINK LED does not display solid green after a few minutes, contact the
network administrator to determine if any traffic is being blocked between
the endpoint.

The LINK LED on the
DM-NUX-L2-1G is on, but the
Host LED is off.

One or more of the following conditions exist:

l

The host device is not powered on.

l

The DM-NUX-L2-1G is not connected to the
computer.

l

The host device is not recognizing the
DM-NUX-L2-1G.

l

The host device does not support USB hubs.

Disconnect and reconnect the devices and endpoints:

1. Disconnect all USB devices from the DM-NUX-R2-1G.

2. Disconnect the DM-NUX-L2-1G from the host device.

3. Disconnect the DM-NUX-R2-1G from the AC power.

4. Reconnect the DM-NUX-L2-1G to the host device.

5. Reconnect the DM-NUX-R2-1G to the AC power.

6

DM-NUX-L2-1G and DM-NUX-R2-1G

Quick Start

DM NUX USB over Network Wall Plates with Routing

Содержание DM-NUX-L2-1G

Страница 1: ... signals are transported over the local network and managed through a Crestron control system The DM NUX L2 1G and DM NUX R2 1G are functionally similar For simplicity within this guide the term USB endpoint is used except where noted The USB endpoints are also compatible with the USB over Ethernet Extenders with Routing DM NUX L2 and DM NUX R2 In the Box 1 DM NUX L2 1G1 or DM NUX R2 1G1 Additiona...

Страница 2: ...ter shielded twisted pair STP cable through the opening on the top of the electrical box NOTES l To comply with the European Directive CE Crestron recommends using high quality solid core CAT5e or better shielded twisted pair STP cable l The CAT5e or better cable must have a straight through conductor configuration with no crossovers and must be terminated with 8 conductor RJ45 connectors at both ...

Страница 3: ... the USB endpoint is reserved for factory use only Mount the USB Endpoint 1 Place the USB endpoint into the electrical box 2 Use two included 6 32 x 1 4 in pan head mounting screws to attach the USB endpoint to the electrical box 3 Attach a faceplate not included to the USB endpoint 3 DM NUX L2 1G and DM NUX R2 1G Quick Start DM NUX USB over Network Wall Plates with Routing ...

Страница 4: ...network Check the Installation Check that the ACT HOST LINK and PWR LEDs light on both the DM NUX L2 1G and the DM NUX R2 1G If the HOST or LINK LEDs do not light then the cabling between the USB endpoints and the network may be installed incorrectly or may be defective The following table describes the behavior of the LEDs on the front panel of the USB endpoint LED Color Description ACT Flashing ...

Страница 5: ...1 Ensure that the DM NUX L2 1G is directly connected to the DM NUX R2 1G 2 On the DM NUX L2 1G press and hold the PAIR button for less than 10 seconds The LINK LED on the front panel of the endpoint starts flashing green fast indicating that the endpoint is in Pairing mode NOTE Press and hold the PAIR button a second time for less than 10 seconds to cancel Pairing mode 3 Within 10 minutes of activ...

Страница 6: ...switches exist on different subnets Ensure that network switches can communicate with each other and are on the same subnet Network switch is blocking traffic from the extenders Ensure that traffic is not blocked due to MAC address or traffic patterns If the problem persists contact the network administrator The LINK LED is blinking slowly The DM NUX L2 1G and DM NUX R2 1G are paired with each oth...

Страница 7: ... warranty The specific patents that cover Crestron products are listed at www crestron com legal patents Certain Crestron products contain open source software For specific information visit www crestron com opensource Crestron the Crestron logo DigitalMedia and DM 8G are either trademarks or registered trademarks of Crestron Electronics Inc in the United States and or other countries macOS is eit...

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