Crestron
DA-1550CW
Docking Assembly for STX-1550CW
Operations & Installation Guide - DOC. 5930
Docking Assembly for STX-1550CW: DA-1550CW
••
15
5.
Refer to the diagram below. Re-install the access hole plug into the
access hole.
Re-Install Access Hole Plug
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
DA-1550CW Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel not
properly docked.
Adjust touchpanel to make sure that
touchpanel is squarely seated in DA-1550CW
and fully snapped into position.
ST-BTP not installed in
touchpanel.
Perform "Manual Undocking of Touchpanel"
and install ST-BTP.
1
Electrical contacts dirty. Perform "Manual Undocking of Touchpanel"
then clean contacts.
BB/DA-1550CW NET
ID does not match NET
ID set in SIMPL
program.
From the Viewport (in SIMPL Windows or VT
Pro-e), verify that NET IDs match.
BB/DA-1550CW in
SIMPL Windows
program not configured
properly.
Verify SIMPL Windows BB/DA-1550CW
program.
Cresnet connector not
secure.
Solenoid connector not
secure.
Perform "Manual Undocking of Touchpanel",
perform "Installation" in reverse & check that
connector is secure.
DA-1550CW
does not
unlatch
touchpanel.
