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Touchpanels  

Crestron 

CT-1000 & LC-1000

 

32  

•

  Series 1000 Wall-Mounted Touchpanels 

Operations Guide – DOC. 5813B 

Problem Solving 

Troubleshooting 

The table below provides corrective action for possible trouble situations. If further 
assistance is required, please contact a Crestron customer service representative.  

Series 1000 Touchpanel Troubleshooting 

TROUBLE

POSSIBLE 

CAUSE(S)

CORRECTIVE ACTION

Touchpanel 
does not 
function.

Touchpanel is not 
communicating to the 
network. 

Use Performance Viewport (via SIMPL Windows 
or VT Pro-e) to poll the network. Verify network 
connection to the  touchpanel. 
Verify touchpanel is in "CRESNET MODE" as 
defined in "Interface Menu", page 8.

Touchpanel is not 
receiving network 
power. 

Confirm that power is supplied to the network. 

Touchpanel is 
incorrectly calibrated. 

Enter "SETUP MODE" and recalibrate. 

Touchpanel 
is not 

Incorrect network 
wiring.

Touch screen to remove message and verify 
correct wiring to all connectors. 

responding 
and screen 
displays 
"Cresnet 
Error" 

Touchpanel Cresnet 
ID is not set to match 
the Net ID in the 
SIMPL program.

Touch screen to remove message and enter 
Performance Viewport (via SIMPL Windows or 
VT Pro-e) to poll the network. Verify that the 
Cresnet ID for the touchpanel is properly set to 
match the Net ID in the SIMPL program. 

message.

Touchpanel Cresnet 
ID not unique, two or 
more units share 
same ID. 

Enter Performance Viewport (via SIMPL 
Windows or VT Pro-e) to poll the network. Verify 
that each ID is used once. 

Touchpanel 
display is 

Standby timeout has 
elapsed.

Touch screen to reactivate. 

dark.

Screen brightness or 
contrast is improperly 
set.

Enter "SETUP MODE" and hold finger to 
touchscreen for five seconds to set the 
brightness to high and the contrast to a default 
level.

Screen is 
blank (either 
all white or 
all black, 
backlight is 
on).

Contrast adjustment 
outside visible range.

Remove power. Restore power while pressing 
on touchscreen (for approximately 10 seconds) 
until "SETUP MODE" appears.

Unexpected 
response 
from 
touchpanel.

Touchpanel is 
incorrectly calibrated. 

Enter "SETUP MODE" and recalibrate. 

 

Содержание CT-1000

Страница 1: ...Crestron Series 1000 Wall Mounted Touchpanel Operations Guide ...

Страница 2: ...n by the Technical Documentation department at Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 1 888 CRESTRON All brand names product names and trademarks are the property of their respective owners 2002 Crestron Electronics Inc ...

Страница 3: ...are 14 Programming with the Crestron AppBuilder 15 Programming with SIMPL Windows 15 Programming with VisionTools Pro e 19 Quick Pushbuttons 23 Reserved Join Numbers 23 Uploading and Upgrading 24 Communication Settings 25 Uploading a SIMPL Windows Program 27 Uploading a VT Pro e Project 28 Firmware Upgrade 30 Problem Solving 32 Troubleshooting 32 Further Inquiries 33 Future Updates 33 Appendix Ear...

Страница 4: ......

Страница 5: ...ded features a crisp clear display that automatically adjusts itself to changing lighting condition dimming and brightening as needed storage and playback of WAV sound files adds a whole new dimension to control 10 quick pushbuttons flank the LCD display for frequently used commands Functional Summary Custom engraved keys can be obtained by using the Crestron Engraver software Version 2 0 0 6 or l...

Страница 6: ...ns for Series 1000 Touchpanel SPECIFICATION DETAILS Power Requirements 3 Watts 24 VDC 125 mA LC 1000 only 6 Watts 24 VDC 250 mA CT 1000 only Default NET ID 3 Default Timeout 10 minutes Signal Join Maximums 999 digital 255 analog 127 serial Control System Update Files1 2 3 2 Series Control System Version C2 2004 CUZ or later CEN CN TVAV Version 5 10 13V UPZ or later CNMSX AV PRO Version 5 07 05X UP...

Страница 7: ...O2 and RACK2 3 CNX update files are required for either CNMSX AV Pro or CNRACKX DP Filenames for CNX update files have a UPZ extension and ST CP files are in one EXE or zipped UPZ file To avoid program problems make certain you are using the update file with the correct suffix letter e g S V W X 4 Extension requires a prefix specific to the touchpanel type In DETAILS projectname represents the ass...

Страница 8: ... in 10 020 cm 4 043 in 10 269 cm The Series 1000 touchpanel has 10 engravable hard buttons real buttons not simulated hard buttons that press on the touchpanel membrane that allow easy access to the most common functions such as lights volume drapes and screen controls with the added benefits of touchpanel flexibility incorporated right into one panel Refer to the Engraving Software package versio...

Страница 9: ...gauge for a particular Cresnet run the length of the run and the power factor of each network unit to be connected must be taken into consideration If Cresnet units are to be daisy chained on the run the power factor of each unit to be daisy chained must be added together to determine the power factor of the entire chain The length of the run in feet and the power factor of the run should be used ...

Страница 10: ...ed in the SIMPL Windows program Refer to Setting the Net ID in Device Settings on page 17 for details of the SIMPL Windows procedure Configuring the Touchpanel NOTE The only connection required to configure the touchpanel is power Refer to Hardware Hookup on page 10 for details Main Menu To configure the unit it may be necessary to access a series of setup screens prior to viewing run time screens...

Страница 11: ...espective command from the Functions pull down of the Crestron Viewport Setup Menu Setup Menu To obtain the Setup Menu shown to the left press the SETUP button from the Main Menu Many touchpanel options i e contrast and panel tracking are available directly from the Setup Menu and are explained in the following paragraphs Other setup parameters i e light timeout interface and sound use additional ...

Страница 12: ... assign the screen image Selecting IMAGE POS results in an image that looks similar to the one designed with VT Pro e Selecting IMAGE NEG results in the photographic negative of the image designed with VT Pro e AUTOMATIC SETTINGS A photosensor on the front panel permits the exclusive light sensing display to automatically switch from daytime super bright to evening soft glow The third row of the L...

Страница 13: ... Menu shown to the left The Cresnet network identity number CRESNET ID is displayed on the Interface Menu CRESNET ID is the two digit hexadecimal number shown as 03 in the figure NET ID is factory set to 03 default The hexadecimal number can range from 03 to FE and must correspond to the NET ID set in the SIMPL Windows program of the Cresnet system Matching IDs between touchpanel and SIMPL Windows...

Страница 14: ...led To enable this feature verify that the SOUNDS ON button is active white text on dark gray background for LC 1000 or red text for CT 1000 An active SOUNDS OFF button disables the feature Volume of the audible clicks and sounds is controlled with the VOLUME UP and VOLUME DOWN buttons The VOLUME LEVEL numerical value represented by xx in the illustration can range from 0 no volume to 11 loud volu...

Страница 15: ...e Construction Mount Kit PMK 1000L 6061 Mud Mount Kit accessory MMK 1000L 6062 Trim Mount Kit accessory TMK 1000L 6063 Wall Mount Kit Mud WMKM 1000L 6062 Wall Mount Kit Trim WMKT 1000L 6063 Water Resistant Cover CT LC WPK 5932 Pre construction refers to framed walls prior to hanging drywall Post construction refers to framed walls with drywall hung Cover can be placed over installed touchpanel NOT...

Страница 16: ...e connection as described in Hardware Hookup on page 10 3 Insert the touchpanel without its faceplate into the mounting option and align the four screw holes 4 Insert and tighten the four screws finger tight and then using a 1 Phillips screwdriver tighten an additional 1 8 turn 5 Insert ten buttons If the buttons are engraved verify that the placement of each button matches the programming 6 Cover...

Страница 17: ...tative for the specific details NOTE If it is necessary to remove the touchpanel secure and label the attached cables before disconnecting them from the back of the touchpanel Touchpanel Removal If it is necessary to remove the touchpanel after it has been installed into a mounting surface complete the following steps in the order provided to remove the touchpanel The only tool required is a 1 Phi...

Страница 18: ...h Crestron development tools i e SIMPL Windows and VisionTools Pro e VT Pro e software packages The program output of Crestron AppBuilder is a SIMPL Windows program with much of the functionality encapsulated in macros Therefore extending the capabilities of the system is very easy Crestron AppBuilder and SIMPL Windows are intended for users with different levels of programming knowledge Crestron ...

Страница 19: ...tribution home theater video conferencing and lighting The interface of this tool guides you through a few basic steps for designating rooms and specifying the control system touchpanels devices and functionality The Crestron AppBuilder then programs the system including all touchpanel projects and control system logic Crestron AppBuilder is fully integrated with Crestron s suite of software devel...

Страница 20: ...hpanel into the system drag the CT 1000 or LC 1000 from the Touchpanels Touchpanels Cresnet folder of the Device Library and drop it in System Views The PRO2 system tree displays the touchpanel in Slot 9 with a default NET ID of 03 as shown in the following illustration NOTE For the purposes of this manual an LC 1000 is selected from the Device Library NOTE The first touchpanel in a system is pres...

Страница 21: ... or a device with the same default NET ID already exists in the program Always ensure that the hardware and software settings of the NET ID match For NET ID hardware setting details refer to Identity Code on page 6 LC 1000 Symbol in Programming Manager Programming Manager is where programmers program a Creston control system by assigning signals to symbols The following diagram shows the LC 1000 s...

Страница 22: ...ther common descriptors are active inactive Analog Signals Unlike digital signals analog signals can vary continuously in value in the same manner as a parameter such as volume temperature or pressure Analog signals contain 16 bits of information which means that this type of signal can have values ranging from 0 to 65535 216 1 This 16 bit property makes analog signals useful for controlling devic...

Страница 23: ...t Signal Descriptions INPUT DESCRIPTION text 01 through text 127 Notifies panel of text string 1 127 Also called indirect text Device Extenders Device extenders provide additional logic and functionality to a device The Poll Manager and Sleep Wake Manager symbols are device extenders for touchpanels Poll Manager takes the touchpanel on and off line during polling by the control system Sleep Wake M...

Страница 24: ...r that is packaged with Microsoft Windows 95 98 Me XP NT 2000 Files from other sources may also be converted to an acceptable format by using this or a similar utility Many other audio utilities are available commercially or as shareware The touchpanel only accepts the following WAV file format PCM 8KHz mono 8 bit Pre recorded WAV files for voice prompts and responses are available from Crestron T...

Страница 25: ...yed by having the SIMPL Windows program assert the assigned join number 2 Each WAV file must have the correct audio format and attributes for the CT 1000 or LC 1000 target type selected in VT Pro e The correct audio format is PCM 8 or 16 KHz 8 bit mono 3 There are three system wide join numbers that the designer can define The first sound playing from panel differs from the other two in that it is...

Страница 26: ... List Component 1 Use the Browse button to locate the desired WAV files It should appear in the field adjacent to the Browse button 2 If necessary select the Play button to verify that the file in the browse field is the desired file 3 Select the Add button to transfer the WAV file to the Sound List table located below the browse field The audio parameters of the file also appear to the right of t...

Страница 27: ...ro e with 10 buttons and assign join numbers 1 through 10 to each of the buttons For each object open the Button Properties window Select Page Flip from the Select Properties pulldown and from the Page Flip pulldown select a destination page for the action Save the properties settings Also select Edit Page Properties and choose the Compile tab from the Page Properties window Uncheck Compile this p...

Страница 28: ... the system and touchpanel after their development However there are times when the files for the program and projects are compiled and not uploaded Instead compiled files may be distributed from programmers to installers from Crestron to dealers etc Even firmware upgrades are available from the Crestron website as new features are developed after product releases In those instances one has the op...

Страница 29: ...ntrol system The procedure in this section provides details for RS 232 communication between the PC and the control system If TCP IP communication is preferred consult the latest version of the Crestron e Control Reference Guide Doc 6052 or the respective Operations Guide for the control system These documents are available from the Downloads Product Manuals section of the Crestron website www cre...

Страница 30: ...after this step is selected and that all communication parameters and necessary options from the Port Settings window are selected as shown after this step Click the OK button to save the settings and close the window Port Settings Window NOTE The parameters shown in the illustration above are the port settings for a PRO2 control system Consult the Operations Guide for the control system being use...

Страница 31: ...o view the Open window navigate to the SIMPL Window file smw and click Open 3 Select Project Transfer Program Upload via Crestron Viewport 1 Verify that the procedure for Communication Settings that begins on page 25 has been performed 2 As shown after this step select File Transfer Send Program alternatively press Alt P from the Viewport menu File Transfer Send Program Command 3 The Send Program ...

Страница 32: ...s the extension vtp A compiled VT Pro e file has the extension hex The VT Pro e file can be uploaded to the touchpanel using VT Pro e or via the Crestron Viewport Verify the NET ID before sending the program Upload via VT Pro e 1 Start VT Pro e 2 Select File Open Project to view the Open window navigate to the VT Pro e file vtp and click Open 3 Select File Upload Project Upload via Crestron Viewpo...

Страница 33: ... step select the NET ID of the Series 1000 touchpanel and then click OK The Open window appears refer to the subsequent graphic Select Network ID Window NOTE When transferring any Cresnet file touchpanel project firmware lower the port speed baud rate to 38400 to match the Cresnet bus speed Open Window 4 Browse to the hex file and click Open to begin the transfer ...

Страница 34: ...functions adds new features and extends the capabilities of its products firmware upgrades are posted To upgrade the firmware complete the following steps 1 Make sure that Communication Settings that begins on page 25 has been performed 2 As shown after this step select File Transfer Update Touchpanel Firmware from the Viewport menu File transfer Update Touchpanel Firmware Command 3 As shown after...

Страница 35: ...Crestron CT 1000 LC 1000 Touchpanels Operations Guide DOC 5813B Series 1000 Wall Mounted Touchpanels 31 Open Window 4 Browse to the csf file and click Open to begin the transfer ...

Страница 36: ... all connectors responding and screen displays Cresnet Error Touchpanel Cresnet ID is not set to match the Net ID in the SIMPL program Touch screen to remove message and enter Performance Viewport via SIMPL Windows or VT Pro e to poll the network Verify that the Cresnet ID for the touchpanel is properly set to match the Net ID in the SIMPL program message Touchpanel Cresnet ID not unique two or mo...

Страница 37: ...In Latin America call Crestron Latin America at 5255 5093 2160 In Australia and New Zealand call Crestron Control Solutions at 61 2 9737 8203 Future Updates As Crestron improves functions adds new features and extends the capabilities of the Series 1000 touchpanel additional information may be made available as manual updates These updates are solely electronic and serve as intermediary supplement...

Страница 38: ...s are supplied with the touchpanel and a direct mounting option is preferred complete the following mounting procedure in the order provided The only tools required are masking tape or equivalent a gypsum board saw or equivalent and a 2 Phillips tip screwdriver 1 Locate an area on the wall that is free of miscellaneous wiring and studs 2 Make a small hole near the middle of the designated site ver...

Страница 39: ...4 1 NOT FOR BB 1000 BACK BOX 5 Use four pan head screws supplied to attach two mounting brackets to the touchpanel refer to illustration after this step Do not tighten screws The screw threads should catch the mounting brackets but not pass more than 1 16 through to the other side of the opening Mounting Bracket Touchpanel Assembly 6 Attach the CAT 5 cable in the wall to the connector on the back ...

Страница 40: ...ay during installation Doing so can crack the screen and damage the touchpanel 8 Tighten four screws until mounting bracket touchpanel assembly is secure within the opening 9 Install the plastic buttons by firmly pressing them into place refer to illustration after the last step If buttons are engraved be sure to match button engraving with button functionality 10 Firmly press on the plastic facep...

Страница 41: ...limited to using the Software a either directly or through commands data or instructions from or to another computer b for local campus or wide area network internet or web hosting services or c pursuant to any rental sharing or service bureau arrangement The Software is designed as a software development and customization tool As such Crestron cannot and does not guarantee any results of use of t...

Страница 42: ... accordance with the published specifications for a period of ninety 90 days from the date of receipt and b that any hardware accompanying the Software will be subject to its own limited warranty as stated in its accompanying written material Crestron shall at its option repair or replace or refund the license fee for any Software found defective by Crestron if notified by you within the warranty ...

Страница 43: ...lay components are covered for 90 days batteries and incandescent lamps are not covered This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer Purchasers should inquire of the dealer regarding the nature and extent of the dealer s warranty if any CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any applica...

Страница 44: ...Crestron Electronics Inc Operations Guide DOC 5813B 15 Volvo Drive Rockleigh NJ 07647 12 02 Tel 888 CRESTRON Fax 201 767 7576 Specifications subject to www crestron com change without notice ...

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