CRESTRON
Operations Guide - DOC. 8128
CNX MIDI Interface Expansion Card: CNXMIDI
••
7
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXMIDI Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXMIDI
does not
CNX Control System is
not receiving power.
Verify power to CNX Control System.
function.
Circuit card is not
properly seated in slot.
Verify CNXMIDI is properly inserted into
CNX Control System slot per procedures in
this Operations Guide.
Cable from CNXMIDI to
controlled equipment is
incorrect.
Verify wiring. Connect only the required pins
for each communication type.
Programming error.
Check SIMPL Windows program.
Controlled device is not
accepting commands.
Use manufacturer-supplied diagnostic tool
to verify that controlled device is operating
properly.
Further Inquiries
If after reviewing this Operations Guide for the CNXMIDI, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
