CRESTRON
Operations Guide - DOC. 8125
CNX Analog/Digital Input/Output Expansion Card: CNXIO-16
••
7
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXIO-16 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXIO-16
does not
CNX Control System is
not receiving power.
Verify power to CNX Control System.
function.
Circuit card is not
properly seated in slot.
Verify CNXIO-16 is properly inserted into
CNX Control System slot per procedures in
this Operations Guide.
Cable from CNXIO-16
to controlled equipment
is incorrect.
Verify wiring. Connect only the required pins
for each communication type.
Programming error.
Check SIMPL Windows program.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of Crestron's award winning technical
support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1.888.273.7876] or 1.201.767.3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613-941-61066.
•
In New Zealand, call Amber Technologies at +649-410-8382.
