The cost of parts where required will be charged additional
to the fixed labour charge, but again this cost will have a
maximum level of which you will be advised by your Regional
Service Centre. The repair itself is fully guaranteed for 12
months.
CREDA CARE LEVEL 2: Annual fee payable all inclusive
cover provided.
You may prefer the peace of mind of an all-inclusive type of
cover: this is provided by our Creda Care Plus Scheme which,
for an annual fee covers the cost of any parts or labour. This
applies on appliances up to 10 years old. To join simply call
UK: 08709 088 088
or
Republic of Ireland: 1850 302 200.
For your convenience this fee can be paid in installments by
Direct Debit. Payments can also be made by Credit Card (Visa,
MasterCard), Cheque and Debit Card.
CREDA CARE LEVEL 3: Creda Kitchen Cover
For an extra fee, you can also purchase Kitchen Cover for all
your Creda appliances provided they are under 10 years old.
To join simply call
UK: 08709 088 088
or
Republic of
Ireland: 1850 302 200
and register.
CREDA EASY ACCESS REPAIR SERVICE
One number -
08709 066 066
connects you
automatically to your U.K. Regional Service Centre to arrange
for your local engineers to call. Office opens
7 days a week, 364 days a year, Monday - Friday 8am - 8pm,
Saturday 8am - 6pm, Sunday 10am - 6pm.
For the Republic of Ireland call
1850 302 200
, Monday -
Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.
This is the largest appliance manufacturer service team in
Europe. Trained specialists covering all our appliances (and
directly employed by us).
If contacted before 10am, we try to offer a service call the
same day where required or the next working day. (Monday
to Friday). On request, your service call can be the first or last
of the day with am or pm timings always available. We can
also cater to meet your specific needs ie. avoiding school
hours whenever we can.
A chargeable service is offered on the basis of payment on
completion to our service engineer, who will issue
a receipt.
Creda Service Engineers drive recognisable vans, wear
uniforms and carry identity cards.
Creda Service Engineers will only fit genuine Creda parts.
CREDA ANSWER CENTRE
Information and advice regarding specific appliance features
and pricing on any Creda appliance, before or after purchase.
From anywhere in the U.K., telephone
08701 54 64 74
from 8.45am - 5.30pm, Monday - Friday.
CREDA PARTS AND ACCESSORIES NATIONAL MAIL ORDER
HOTLINE
The Spare Parts Mail Order Hotline enables you to order parts
directly from the manufacturer over the phone. A wide range
of parts and accessories are available for your Creda
appliance.
Telephone: 08709 077 077 Fax: 08709 076 076
Republic of Ireland Parts Telephone: 01 842 6836
Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12
noon.
Ring quoting your appliance model number and we will help
you get the right parts.National Warehouse comprehensively
stocked over 33,000 parts lines.Parts stocked for all
models.Parts carried for all appliances up to 10 years old, (15
on Creda Heating appliances). Optional
24 hour express courier service. (Additional charge).
CARE FOR THE DISABLED
We offer a range of accessories which enable our blind
arthritic or disabled customers to use most of our appliances.
Simply call
08709 077 077
and provide the model number
details.
All the above are offered as an extra benefit and do not affect
your statutory rights.
Creda Service Cover
THANK YOU FOR CHOOSING CREDA . . .
We appreciate you choosing this quality appliance from
Creda and are sure that it will give you many years of
excellent service.
Now that you’ve chosen Creda, not only have you bought a
first class appliance, you’ve also bought a commitment from
us to look after your appliance. We believe our Creda Care
Service is the best in the business and yet another good
reason you’ll be glad you chose Creda.
Every Creda appliance has been designed and manufactured
to the highest standards. However, in the event of any
problem developing, our trained professional engineers are
just a phone call away with one real objective - to satisfy you
by providing an efficient, effective and courteous service, at a
time convenient to you.
CREDA - your GUARANTEE . . .
The guarantee is subject to the provision(s) that the
appliance:
a) Has been used solely in accordance with the instruction
book.
b) Has been properly connected to a suitable electricity
supply voltage as stated on the rating plate attached to
the equipment.
c) Has not been subjected to misuse or accident or been
modified or repaired by any person other than an
authorised employee or agent of Creda.
d) Has been correctly installed.
e) Has been used solely for domestic purposes and is on
domestic premises. Your guarantee is only applicable in
the U.K. and the Republic of Ireland.
If you suspect a fault with your appliance, to avoid
unnecessary inconvenience and expense please ensure that
the checks detailed on ‘Something wrong with your
appliance” on page 11 have been carried out before
contacting the SERVICE NETWORK.
Should you require service our receptionist will require the
following information:
★
Your post code, name and address, type of appliance,
model number (found on the appliance rating plate or in
the handbook). Guarantee/Contract/Insurance Policy
Details. Date of Purchase, and where you purchased it
from.
EASY PAYMENT METHODS...
You can pay for any of our services offered either by Credit
Card (Visa, MasterCard), Cheque and Debit Card. Or in
installments by Direct Debit provided you include a Creda
Care Plus scheme.
CREDA CARE - HIGH QUALITY
AFTER-SALES SERVICE LEVELS
★
IN GUARANTEE (Year 1)
All appliances carry a FREE fully inclusive 12 months parts
and labour guarantee.
If service under your Year 1 Guarantee is required please have
available evidence of your date of purchase when the
engineer calls.
★
OUT OF GUARANTEE (Years 2-10)
Once an appliance is over 12 months old, and goes out of
guarantee, Creda offer you a very simple choice of service
levels:
CREDA CARE LEVEL 1: No advance fee payable, no
registration necessary.
Should a repair be needed in years 2-10, (i.e. over 12 months
old) your Creda Regional Service Centre will advise you of the
fixed labour charge we will make. Although this charge will
vary according to your location and the type of Creda
appliance you own,
it is fixed regardless of the time taken
or the number of visits needed to complete the repair.
15
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