Important
• Caused by any misuse, abuse or negligent use of the Creda product, including but not limited
to any failure to use it in accordance with the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your Creda product in
accordance with the Operating Instructions supplied with the product unless this was carried
out by Creda or its authorised dealers.
• Caused by repairs or alterations to your Creda product not carried out by Creda service
personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Creda product which are not
Creda -specified.
Terms and Conditions
• The Creda Guarantee is valid for Creda from the date of purchase of your Creda product from
a recognised retailer in the country of purchase and use, or the date of delivery of the product
if later, always provided the original receipt has been retained and is produced as proof of
purchase.
• You must provide to Creda or its authorised agents on request the original receipt as proof
of purchase and - if required by Creda - proof of delivery. If you are unable to provide this
documentation, you will be required to pay for any repair work required.
• Any repair work under the Creda Guarantee will be carried out by Creda or its authorised
dealer(s) and any parts that are replaced will become the property of Creda. Any repairs
performed under the Creda Guarantee will not extend the Guarantee Period.
• Any replacement of your Creda product by Creda during the Guarantee Period will start the
two-year Guarantee Period afresh from the date of delivery of the replacement Creda product
to you.
• The Creda Guarantee does not entitle you to recovery of any indirect or consequential loss or
damage including but not limited to loss or damage to any other property.
• The Creda Guarantee is in addition to your statutory rights as a consumer and your statutory
rights are not affected by this Creda Guarantee.
Contact Creda
If you have any questions about what the Creda Guarantee covers and does not cover or how
to claim under the Creda Guarantee, please contact us using the information on the back page.
Contact details
Glen Dimplex Heating & Ventilation, Milbrook House, Grange Drive, Hedge End, Southampton,
31
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