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For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with a Local Authority or retailer for recycling advice in your
country.
What does a Creda Guarantee cover?
Creda designs and manufactures its products to ensure they deliver reliable service for normal,
household use in domestic settings. All Creda products are individually tested before leaving the
factory.
If you are a consumer and you experience a problem with your Creda product, which is found
to be defective due to faulty materials or workmanship within the Guarantee Period, this Creda
Guarantee will cover repair or - at the discretion of Creda – replacement with a functionally
equivalent Creda product.
The Creda Guarantee Period is one calendar year from the date of purchase of your Creda
product, or the date of delivery of the product, if later. The Creda Guarantee is conditional upon
you providing the original purchase receipt as proof of purchase. Please therefore retain your
receipt as proof of purchase.
If you do experience a problem with your Creda product please call the Helpline on 0844 879
3588 or visit http://www.credaheating.co.uk/help-centre and complete the online form. For ROI
please email serviesshard@dimpco.ie or call +353(0)1 842 822. We will need details of your Creda
product, its serial number and a description of the fault which has occurred. You can find the
model number and serial number for your Creda product on the heaters side. Once we receive
your information and proof of purchase we will contact you to make the necessary arrangements.
If your Creda product is not covered by this Creda Guarantee there may be a charge to repair
your product. However, we will contact you for agreement to any charges before any chargeable
service is carried out.
What is not covered by a Creda Guarantee?
The Creda Guarantee does not cover any of the following:
• Any fault or damage to your Creda product due to faulty materials or workmanship occurring
outside the one year Guarantee Period.
• Any fault or damage occurring to any pre-owned Creda product or to any other equipment
or property.
• Accidental damage to your Creda product or damage to your Creda product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Creda product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Creda’s control.
• caused by use of your Creda product for anything other than normal domestic household
purposes in the country where it was purchased.
Recycling
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