background image

6

Creative Customer Support Services

At Creative, in addition to giving you the best products, we are committed to providing you with a comprehensive range 
of support services. These support services are designed to assist you with the setup and use of your Creative product. In 
order to provide you with an accurate and timely response, please have the following information available beforehand:

Name, model and serial number of your Creative product

Computer make, model and operating system, for example, Microsoft

®

 Windows

®

 XP

Details of your question, such as any message boxes that appear 

Place and date of purchase

To access our support services, go to 

www.creative.com/support

.

Support Services

Knowledge Base

www.creative.com/support/ 

Creative's Knowledge Base empowers you to quickly find solutions to your questions. Using natural language support and 
stepping you through targeted questions, the Knowledge Base will help you pinpoint the best solution to your particular 
question. The Knowledge Base also provides access to Frequently Asked Questions (FAQs) and Technical Specifications on 
Creative products.

Email

Should a solution be unavailable on the Creative Knowledge Base, you can contact our support staff through email by 
completing our web-based form (see the Customer Support Services Centers section for information on regional email 
addresses).

Product Documentation

In addition, the Creative web site contains an extensive library of product installation and user guides for your Creative 
product.

Telephone

Where web access is unavailable, you may contact our service support team via telephone. Telephone numbers can be 
found in the Customer Support Services Centers section.

En_CB2455.book  Page 6  Wednesday, June 8, 2005  9:32 AM

Отзывы: