Creative Conners SHOWSTOPPER 3 E-STOP HUB, Справочное руководство, Страница: 7 / 9

TECHNICAL SUPPORT
Despite our best efforts and intentions to provide reliable equipment and clear instructions, there
may come a time that you need more direct, personal help. We are happy to do that too. Please get
in touch in whatever way is most convenient.
PHONE
You can reach us weekdays from 8:30am – 5:00pm EST at 401-289-2942. We keep our eyes (and
ears) open even outside of normal business hours because we know rehearsals and performances
usually start after 5pm. If we do not answer your call immediately don’t despair – leave a message,
we are diligently checking voicemails and will call back as soon as possible.
EMAIL
Email is a very convenient tool for technical support, whether you are experiencing a
rehearsal-stopping issue or a less critical problem. Emails sent to support@creativeconners.com are
distributed to the entire tech support staff, ensuring the quickest response possible. If you are
encountering an issue with a specific cue in a show, please email the show file along with the
relevant log file from Spikemark with a description of the issue and ideally a date and time of the
incident. We respond within 24 hours, though usually it’s only a matter of minutes.
Condition Remedy
No indicators illuminated Check mains power
Confirm no E-stop is activated
Terminator isn’t connected
Red indicator Local E-stop is activated
Green indicator Ready to Make It Move!