8
CRANE CUSTOMER CARE
CALL US:
888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US:
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Humidifier does not
operate
Make sure the power cord is plugged into the outlet
correctly and the power indicator icon is pressed.
If power indicator light does not come on, contact
customer care.
Air blows but water vapor
is not produced.
Remove excess water from the base and allow the
tank to fill base.
The surface of the ultrasonic disk is dirty. Clean
ultrasonic disk with provided brush.
If you use hard water, purchase distilled or filtered
water.
There is a strange odor
Clean the Water Tank with water and white vinegar
solution and rinse with clean water.
Leave the empty Water Tank open for 12 hours
(without the Water Tank Cap attached) in a cool
place.
Water is accumulating
outside of unit or area
surrounding unit.
Too much humidity, lower mist setting.
Unit not level and water is accumulating. Unplug and
place on level surface.
Point mist away from objects.
Raise humidifier on water-resistant level surface 2 feet
off floor.
White dust appears and
settles outside the
humidifier
Area tap water may have too many minerals.
Change to filtered or distilled water.
NOTE: Spare Parts can also be purchased online at www.crane-usa.com
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