10
CRANE CUSTOMER CARE
Call Us: 888-599-0992 (Mon-Fri 9:00am-4:00pm)
EMAIL US: [email protected]
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
No mist being
Produced:
▪
Ensure the unit is plugged in and power is on.
▪
The base might be overfilled: Remove the top, empty the
base & refill.
▪
Ensure the top is secure on the unit.
▪
Programed humidity has been reached. Increase desired
humidity level or change mode.
Humidifier Does Not
Have Any Power:
▪
Ensure unit is properly plugged into a power outlet / try
another power outlet.
▪
Check to make sure the unit is turned ON.
▪
If Power On indicator light does not come on, contact
Customer Care.
There is a Strange
Odor:
▪
Clean the Base & Water Tank with a water & white vinegar
solution and rinse with clean water.
(Page 9)
▪
Clean the ceramic ball filter.
(Page 9)
▪
Humidifier is new.
Air Blows, but No Mist
Produced:
▪
Complete the weekly maintenance.
(Page 9)
▪
Humidifier should be placed on a hard, flat surface &
fan vent should not be blocked.
White Dust Appears &
Settles Outside the
Humidifier:
▪
Area tap water may have too many minerals. Change to
distilled water.
▪
Clean ceramic ball filter
. (Page 9)
No Warm Mist:
▪
The humidifier is in warm up phase.
▪
The mist it too fine to feel the warmth.
▪
The room temperature is too cold and the mist cools down
too quickly.
Incorrect Humidity
Level Displayed:
▪
Room is Larger Than the Effective Range of Humidity.
▪
Moisture Has Built Up Inside the Humidity Sensor.
▪
The Mist Lid is Pointed Towards the Humidity Sensor.
Mist Coming Out at the
Base or Top:
▪
From BASE: Water Tank is positioned properly. Reposition the
water tank in the base.
▪
From TOP: Make sure top is positioned properly.
Содержание CR10926
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