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Operator’s Manual

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A FRESH APPROACH TO VENDING

Section 10 - Error Messages and Simple Problem Solving

10.1 Error Messages

The table below lists the error messages that may be encountered and, where applicable, offers
the operator solutions for curing them.

Safety First!

Should the solution given not cure the problem, or the fault requires the

assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT
YOURSELF. Contact your machine supplier for assistance.

Error message

Cause

Solution

Co-Ex® Clean
Recommended

Co-Ex® brewer has not
been routinely cleaned

Perform a tablet clean (button
10) using the service keypad at
earliest opportunity

Co-Ex® Clean Required

The cleaning routine has
not been followed & the
Co-Ex® brewer disabled

Perform a tablet clean (button
10) using the service keypad
immediately

Co-Ex® Setup Required

Co-Ex® brewer has not
been setup

Call an engineer, Freshbrew and
B2C drinks cannot be dispensed

Out Of Cups Please Insert
Mug

Cup stacks empty
SureVend™ has detected
an error with the cup drop
unit

Refill cup stacks with correct size
and type of cup Check the CDU,
if error remains call engineer

Please Remove Cup

A cup or mug has been
left in the vend area

Remove the cup or mug to
cancel the error

y O

t o

f S

ervi

Mug Sensor Error

Fault with mug sensor

Switch off the power and call an
engineer

No IO Comm

Communications fault

Brewer Not Homed

Brewer has not returned
to its home position

Brewer Jam

Brewer mechanism faulty

Head Not Homed

Dispense head has not
returned to its home
position

Head Not Extended

Dispense head has not
moved to its extended
position

No Monetary Device

The monetary device is
not connected or has
been configured
incorrectly

Invalid Temperature

The temperature device is
disconnected or faulty

Water Tank Leak

The dispense valve is
leaking

Содержание VOCE Media

Страница 1: ...Part Number PR14987000 Issue July 2014 Operator s Manual ...

Страница 2: ...ii VOCE Media VOCE Media Congratulations on your purchase of the VOCE Media freestanding vending machine from Crane Merchandising System ...

Страница 3: ...ials and articles intended to come into contact with food DIR 2002 72 EC relating to plastic materials and articles intended to come into contact with foodstuffs Tests have been performed by accredited certification bodies in accordance to the following specifications Low Voltage Directive EN 60335 1 2002 A1 A11 EN 60335 2 75 2004 A1 EN ISO 11201 EN ISO 3744 EMC Directive EN 55014 1 2000 A1 A2 EN ...

Страница 4: ...r s Program 24 Section 8 Dispense Pipe Lengths 33 Section 9 Recommended Spare Parts 34 Section 10 Error Messages and Simple Problem Solving 37 Section 11 Decommissioning Your Machine 40 The following Symbol is used throughout this Operator s Manual Safety First Take care risk of personal injury Crane Merchandising Systems accepts no responsibility for damage caused to the equipment through misinte...

Страница 5: ...ervation of safe working practices in accordance with current regulations is necessary at all times Important Unless otherwise specified always disconnect your machine from electricity supply before commencing work 3 Do not operate your machine if any part is damaged until a service technician has carried out necessary repairs and ensured that it is safe 4 Allow your machine to cool before handlin...

Страница 6: ...ical Services Height 1830 mm Voltage 220 240 Volts AC Width 700 mm Current 13 Amp Fused Depth 785 mm Frequency 50 Hz Cup Capacity 840 7oz Approximate and are for guidance only 1 1 3 Water Services Pressure 200 Kpa 2 Bar 600 Kpa 6 Bar Stopcock 15 mm BSP from rising main All weights and dimensions are approximate and are for guidance only ...

Страница 7: ... 1 Main Switch 10 Kick Plate 2 Service keypad 11 Waste Bucket liquids 3 Cup Turret 12 Waste Bucket solids 4 Cup Dispense Unit 13 Dispense Head 5 Door Locking Mechanism 14 CoEx Brewer 6 Cup Catcher 15 Oltre Brewer 7 SurevendTM Sensor 16 Mixer Whipper System 8 Drip Tray 17 Ingredient Canisters 9 Drip Catcher ...

Страница 8: ... must be allowed between the back of the cabinet and the wall 4 Remove all transit packing installation kit Check for visual signs of damage which may have occurred during transit If your machine is damaged or any parts are missing you must contact the supplier immediately 5 Level your machine by adjusting the feet 6 Ensure that the door opens and closes easily 2 2 Connecting the Water Supply 1 Yo...

Страница 9: ...ations on electrical safety in other countries Important If the mains lead becomes damaged in any way it must be replaced by a lead available from the manufacturer Important If any internal fuses become damaged or fail in any way they must be replaced by a special fuse available from the manufacturer quoting the information written on the label adjacent to the relevant fuse holder 2 4 Commissionin...

Страница 10: ... on again to reset the heater tank time out Important Should the machine fail to fill correctly or leak turn off the water and power to the machine before investigating the fault 7 All Models Rotate soluble freshbrew ingredient canister outlets to upright position The bean canister needs to have the outlet slide in the closed position before removal Place the canister into the canister filling sta...

Страница 11: ...ranty Card Please complete and return the warranty card that comes with the machine Use the card to note any problems you encountered during installation your feedback helps us to improve our products and services Return the warranty card whether problems were encountered or not ...

Страница 12: ... To enter the drink selection menu press any touch pad on either side of the display Drink selections are made by pressing the corresponding touch pad The customer may then alter the drink strength and add milk sugar to suit their personal preference The following example describes how to vend an Instant Coffee selection from a machine set to Free Vend Select Instant Coffee The LCD will display th...

Страница 13: ...Start touch pad to begin vending see sub section 3 3 Vending a Drink 3 2 Adding Milk Sugar If milk is required select Milk The screen updates and displays the menu as shown If more or less milk is required press the corresponding or touch pad If sugar is required select Sugar The screen updates and displays the menu as shown ...

Страница 14: ...ding a Drink 3 3 Vending a Drink Once the required drink has been selected 1 Press Start Whilst the drink dispenses the screen displays the confirmation message as shown At the bottom of this screen the number choice of the drink being vended is displayed For further information see sub section 3 4 Selecting a Drink using the Number Choice Selection method N B Unless the customer has placed their ...

Страница 15: ...then return to standby mode 3 4 Selecting a Drink using the Number Choice Selection method When a drink is made to a customer s preferred taste and strength using the Direct Selection method a number will be displayed which can then be entered in the Number Choice screen to obtain the same drink Press the Number Choice touch pad When a valid number is entered the drink name and strengths is displa...

Страница 16: ...issolved in water and diluted in accordance with the manufacturer s instructions The solution can be used on heavily soiled or stained components such as buckets and drip trays Items or surfaces cleaned with this solution must be rinsed in clean water to remove traces of the cleaning agent 4 3 Liquid Destainer Brewer Units Crane Merchandising Systems recommends that a liquid de staining product is...

Страница 17: ...to clear the extract housing and remove from the mixing system 2 Remove the mixing system by turning the green locking lever to the left and pull the mixing system away from the back plate 3 Pull off the impeller and the rubber seal 4 Clean all of the mixing system parts including the steam traps mixing bowls and dispense pipes thoroughly in the diluted bactericidal cleaner solution Rinse all comp...

Страница 18: ...housing 11 Press the securing tabs on each side of the dispense block and slide the block off the dispense head Clean thoroughly in the diluted bactericidal cleaner solution 12 Rinse the dispense block with clean water and dry thoroughly before refitting to the machine 13 Ensure pipes are refitted to their correct outlet position on the dispense block see Section 8 Depense Pipe Lengths for details...

Страница 19: ...ewer will move and will stop at the open position Remove the brewer chamber filter belt assembly then remove the belt Clean all components with the recommended mix of de staining solution soak for 5 to 10 minutes Rinse all parts thoroughly in clean water re assemble into the machine Press the service keypad Brewer Clean button 4 and the machine will flush the brewer Empty the brewer waste containe...

Страница 20: ...n to the area around the top of the piston and waste chute Remove the unit from the solution and rinse thoroughly with clean water Dry the unit using a clean cloth 3 Remove the B2C coffee chute assembly Unscrew the two knurled thumbscrews and remove the coffee chute and coffee chute cover With a clean dry brush clean the area around and under the coffee dispense outlets 4 With a clean dry brush wi...

Страница 21: ...ense position Keep hands away from the dispense area and brewer whilst the cleaning cycle is in operation 1 Press and release button 11 on the service keypad and follow the instructions on the main display i e Press Start Sanitation After rinsing and cycling the brewer the screen will display the message Please Place Cleaning Tablet in Brewer Take one cleaning tablet supplied in packs of 30 CMS pa...

Страница 22: ...r of the door and the dispense area 5 Refit the drip tray cup catcher and the cup stand ensuring that the drip tube from the cup catcher moulding is located correctly 6 Remove and discard the drip catcher cup and replace with a new cup Note A 7oz cup should be used on all models 4 8 Cup Check 1 Check the levels of the cups in the cup turret and where necessary refill with correct sized cups Import...

Страница 23: ...p is ejected correctly from the Cup drop unit 2 Press the Park Head button 8 to ensure that the dispense head operates correctly and that the dispense pipes are fitted correctly 3 Place a suitable container under the dispense head and press the Rinse Flush button 3 The machine will flush the system Check that all of the mixing stations are water tight 4 Press the Test Vend button 6 and using the s...

Страница 24: ...used in the sequence is delivered at the optimum temperature to kill any micro organisms Each hot water valve and the corresponding whipper are switched on in sequence for a pre set flush time Caution Ensure that a suitable container is placed under the dispense position Keep hands away from the dispense area whilst the flushing cycle is in operation 5 4 Button 4 Brewer Clean Oltre Brewer Rinses t...

Страница 25: ...d should not be used by the operator 5 11 Button 11 CoEx Tablet Clean B2C Machines Only When pressed initiates the CoEx brewer tablet cleaning routine Crane Merchandising Systems recommends that this brewer cleaning routine should be carried weekly 5 12 Button 12 Reset Waste Counter F Brew B2C Machines Only When the waste container is emptied the counter must be reset When pressed the counter is r...

Страница 26: ...ious Page icons will be displayed 4 To return to a previous menu screen e g from the Diagnostics sub menu up to the Main Menu use the Up one level option 6 3 Entering or Updating Parameters To enter or update parameters key in the actual digits of the number required using the touch pads 0 9 Once the correct parameter has been entered press Save to overwrite the previous value and store the new pa...

Страница 27: ...uired days have been selected 6 4 Accessing the Programming Mode 1 Open the door of the machine The LCD will automatically display the PIN entry screen Enter the 4 digit operator s entry pin code and press OK N B The factory default operator s code is 2 2 2 2 2 You may be issued with alternative code ...

Страница 28: ...d vend information The Re settable Sales Data and SureVend data menus contain an extra sub menu which allows the operator to delete the current data 7 1 1 Non Resettable Sales Data This menu allows the operator to view monetary and sales values This data cannot be reset and will remain intact for the service life of the controller board 1 Select Non Resettable Sales Data Overall Totals By Product ...

Страница 29: ... monetary value of all surcharges in Surcharge Displays the total number of surcharge vends Free Vend Displays the total monetary value of all free vends in Free Vend Displays the total number of free vends Total Displays the total machine sales in Total Displays the total number of machine vends N B All sales data is presented in a format required by the latest European Vending Association Data T...

Страница 30: ... B See sub section 7 1 Data Recall for detailed descriptions of these data fields 3 Once the operator has viewed required information from these submenus the data can be deleted by pressing Reset then Yes to confirm Press Previous Page to exit the menu without clearing the data 4 The operator can also view resettable monetary and vend data for individual product by entering the By Product menu and...

Страница 31: ...machine has made using a cup from within the machine 1 Select Data Recall Cup Vends 2 The data can be cleared by pressing Clear Data then Yes to confirm 7 2 Diagnostic This menu allows the operator to view any current errors on the machine 7 3 Price Menu This menu allows the operator to view and change individual prices one price for all drink selections set a discount to be applied for customers ...

Страница 32: ...shown illustrates an Instant Coffee selection with a price set currently at 35p 2 To change the price of the Instant Coffee select Instant Coffee The LCD will change and display the screen as shown below To update the price e g increase to 45p press 4 5 using the appropriate touch pads 3 Press Save The new price is now displayed The operator can then update further selections 7 3 2 Entire Machine ...

Страница 33: ...the dispense area and selects a drink the SureVend sensors will detect the cup and disable the cup drop mechanism The value set for Mug Discount is then subtracted from the price of the drink selected and the appropriate change credit returned to the customer N B It is important to ensure that any value entered for a mug discount is supported by the coin mechanism fitted to the machine e g if a mu...

Страница 34: ...abled SureVend Cup Mechanism Brewer Waste Management and Water Filter Management 7 4 1 Custom Selection Names This menu allows the operator to change the type of soup or flavour of cold drink displayed to the customer on the main menu The following example describes how to update the machine to display Tomato Soup instead of Soup 1 Select Soup 2 Select Tomato Soup 3 Press Up one level Note the col...

Страница 35: ...tion that is broken by a cup as it falls into position from the cup drop unit or by a customer placing his own mug in the dispense area The SureVend software monitors the cup station sensor during the time that the cup ring is operated If a cup is not detected the software will then attempt to drop a cup a second and if necessary a third time if a cup has still not been dispensed the main screen w...

Страница 36: ...tted with a coin card system When Free Vend is enabled all available drinks selections will be dispensed at no cost To enable Free Vend proceed as follows 1 Select Free Vend 2 Select Enabled or Disabled as required 3 Press Up One Level 7 4 5 Leave Service Application Allows operator to return machine to Standby Mode 1 Select Leave Service Application ...

Страница 37: ...All others 6mm x 10mm To replace pipes 1 Open cabinet door and extend the delivery head by pressing 8 on the service keypad 2 Using the above information about pipe size connect the pipes to the dispense head the numbers on the diagram below indicate which mixing bowl brewer should be connected to which nozzle 3 The pipes should be cut to such lengths that when the head is in this extended positio...

Страница 38: ...ended Spare Parts VOCE Media Section 9 Recommended Spare Parts The spares items listed on the following pages are available from your machine supplier and will ensure long and trouble free service from your machine 9 1 Hygiene Kits ...

Страница 39: ... 1 INSTANT 6 6 6 6 4 5 0 65M 3M DFB 6 1 6 6 6 4 5 1 95M 3M 2 2 2 2 2 2 2 B2CFBT 6 6 6 6 4 5 1 3M 3M 1 1 1 1 1 B2C 6 6 6 6 4 5 0 65M 3M Item Whipper bowl sngle inlet Whipper bowl dual inlet Stream trap Impellor Seal Chute canister central Chute LH long Chute RH long Silicone pipe 8mm x 12 5mm Silicone pipe 6mm x 9 5mm Clearing ribbon Steam trap Oltre Mixing bowl Oltre Spout ID4 tea Spout ID6 coffee...

Страница 40: ... Description 1 PL13126000 Cup Catcher Moulding Squat Cup 2 PL13125000 Cup Catcher Moulding Tall Cup 3 PL13128000 Cup Catcher Moulding 12oz Cup 4 S101142960 Silicon pipe 16mm OD 5 PL04589000 Cup stand 6 PL13802000 Drip tray 7 PL10274000 Grille drip tray 8 MT14064290 Drip Catcher Bracket 1 2 3 4 5 6 7 8 ...

Страница 41: ...ing the service keypad immediately Co Ex Setup Required Co Ex brewer has not been setup Call an engineer Freshbrew and B2C drinks cannot be dispensed Out Of Cups Please Insert Mug Cup stacks empty SureVend has detected an error with the cup drop unit Refill cup stacks with correct size and type of cup Check the CDU if error remains call engineer Please Remove Cup A cup or mug has been left in the ...

Страница 42: ...given in the table below on how to deal with common faults that can be easily remedied by the operator Safety First Should the remedy given below not cure the problem or the fault is not listed DO NOT ATTEMPT TO CURE THE FAULT YOURSELF Contact your machine supplier for assistance Fault Possible Cause Remedy Waste bucket overflowing Level sensor incorrectly located in the bucket Ensure sensor is po...

Страница 43: ...er arms not removing coffee tea waste Paperless freshbrew only Brewer chambers refitted incorrectly after cleaning Refit brewer chambers ensuring that wiper lugs are located correctly ʻSelection Not Availableʼ on LCD and machine will not vend coffee based drinks B2C machines Waste counter has reached maximum number of vends dispensed through CoEx brewer Empty coffee waste bin and reset waste count...

Страница 44: ...e machine should be thoroughly cleaned before the site is closed down and on return it is advisable to vend each drink type to ensure correct operation and to freshen up the machine 2 If the machine is to be moved or transported remove all ingredients and thoroughly clean the machine Contact the supplier of the machine as only fully trained service engineers are authorised to carry out the decommi...

Страница 45: ...Operator s Manual A FRESH APPROACH TO VENDING ...

Страница 46: ...nd technical information for the Crane range www cranems co uk technical Pipsmore Park Bumpers Farm Industrial Estate Chippenham Wiltshire SN14 6NQ Tel 44 0 1249 444807 Fax 44 0 1249 444819 Email sales cranems co uk Website www cranems co uk CRANE MERCHANDISING SYSTEMS ...

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