1. Does the opener have electric power? Plug a lamp into the outlet. If it doesn't light,
check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)
2. Have you disabled all door locks? Review installation instruction warnings on Page 11.
3. Is there a build-up of ice or snow under the door? The door may be frozen to the
ground. Remove any restriction.
4. The garage door spring may be broken. Have it replaced.
5. Repeated operation may have tripped the overload protector in the motor. Wait 15
minutes. Try again.
Having a Problem?
Situation
Probable Cause and Solution
The opener doesn't
operate from either
the Wall Control or
the transmitter:
Opener operates from
transmitter, but not
from Wall Control:
1. Is the Wall Control lit? If not, remove the bell wire from the opener terminal screws.
Short the red and white terminals by touching both terminals at the same time with a
piece of wire. If the opener runs, check for a faulty wire connection at the Wall Control, a
short under the staples, or a broken wire.
2. Are the wiring connections correct? Review Step 6, page 18.
The door operates
from the Wall Control,
but not from the
transmitter:
1. If your model has the Lock feature, make sure the lock is Off.
2. Is any wall push button flashing? Your opener needs to re-learn a transmitter code.
Refer to Instructions on the opener panel.
3. Does the battery test light glow when the transmitter push button is pressed? If not,
replace the battery.
4. Program the receiver to match the transmitter code?
5. Repeat the receiver programming procedure with all transmitters.
The transmitter has
short range:
The garage door
opens and closes
by itself:
1. Be sure that all transmitter push buttons and battery indicator lights are off.
2. Remove the bell wire from the Wall Control terminals and operate from the transmitter
only. If this solves the problem, the Wall Control is faulty (replace), or there is an
intermittent short in the wire between the Wall Control and the opener.
The door doesn't
open completely:
1. If the door has been working properly but now doesn't open all the way, increase the
up
force. See page 29.
2. Is something obstructing the door?
3. If door opens at least 5 feet, the travel limits may need to be increased. One turn equals
2 inches of travel. See page 28.
Repeat the safety reverse test after the adjustment is complete.
The door stops but
doesn't close
completely:
Review the travel limits adjustment procedures on page 28.
Repeat the safety reverse test after any adjustment of door arm length, close force
or down limit.
34
1. Check the battery test light. If the light is dim, replace the battery.
2. Change the location of the transmitter in your car.
3. Check to be sure the antenna on the side or back panel of opener extends fully
downward.
4. Some installations may have shorter range due to a metal door, foil backed
insulation, or metal garage siding.
Opener noise is
disturbing in living
quarters of home:
If operational noise is a problem because of proximity of the opener to the living
quarters, the Vibration Isolator Kit 41A3263 can be installed. This kit was designed to
minimize vibration to the house and is easy to install.
