Troubleshooting.
Warranty.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade/Ellington Customer Support:
1-800-486-4892
www.craftmade.com
page 12
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the original
household purchaser for indoor use under the following
provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will replace or
repair any fan which has faulty performance due to a defect
in material or workmanship. Contact Craftmade/Ellington
Customer Service at
1-800-486-4892
to arrange for return
of fan. Return fan, shipping prepaid, to Craftmade/Ellington.
We will repair or ship you a replacement fan, and we will pay
the return shipping cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will repair or
replace, at no charge to the original purchaser, any fan
motor that fails to operate satisfactorily when failure results
from normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship purchaser a
replacement motor and Craftmade/Ellignton will pay the
return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no charge for
labor only to the original purchaser, if the fan motor fails to
operate satisfactorily when failure results from normal use.
Parts used in the repair will be billed to the purchaser at
prevailing prices at time of repair.
The purchaser shall be responsible for all costs incurred in
the removal, reinstallation and shipping of the product for
repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade/Ellington nor the manufacturer will
assume any liability resulting from improper installation or
use of this product. In no case shall the company be liable
for any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
Problem:
Fan fails to operate.
Solutions:
1. Check power to wall switch/wall control.
2. Check to be sure code switches in remote control
transmitter and wall control are set properly.
3. Verify that receiver is wired properly.
4. Verify that wall control is wired properly.
5. Check to be sure fan is wired properly.
6. Check that red light on remote control transmitter
turns on when a button is pressed indicating that
the battery is good.
7. Learning process between fan, remote control
transmitter and wall control may not have been
successful and code was not activated. Turn off
power and repeat instructions in the last paragraph
of Section 11 (page 9).
Problem:
Fan fails to operate with remote control.
Solutions:
1. Check battery power to remote control.
2. Check to be sure code switches are set properly in
remote control transmitter and wall control.
3. Learning process between fan, remote control
transmitter and wall control may not have been
successful and code was not activated. Turn off
power and repeat instructions in the last paragraph
of Section 11 (page 9).
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs.
If no blade balancing kit is provided, please call
Customer Support,
1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
Warning
: Failure to disconnect power supply prior to
troubleshooting any wiring issues may result in serious injury.
