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Troubleshooting 

If the endpoint takes longer than 5 minutes to connect to the Internet, you may need to log into 
the local UI of the endpoint to make configuration changes or start the troubleshooting process. 
You must be physically co-located with the endpoint in order to do this. Refer to 

How to 

Troubleshoot Connection Issues 

for additional information. 

 
Once the endpoint connects to the Internet, it should then connect to your NetCloud Manager 
account and start its configuration download. 

Resources 

W2000 Webpage

 

W2000 Data Sheet

 

Help and Support 

Contact Us

 

Cradlepoint Customer Connect Community 
Cradlepoint Support Services

 

Terms of Service 

Cradlepoint Terms of Service & License Agreement

 

Privacy Policy 
GDPR Privacy Policy

  

 
 

Содержание W2000 Series

Страница 1: ... a basic knowledge for setting up the W2000 indoor 5G Wideband adapter Due to the unique nature of each installation potential for RF exposure and enhanced separation requirements customers must have a professional install their 5G hardware Refer to the Professional Installer Network section of this document for assistance in locating a professional installer Professional Installer Network Email o...

Страница 2: ...ocation Considerations 3 Ethernet Cable Considerations 3 SIM Card Setup for Wireless Connectivity 3 Check Box for Contents 3 Activate the Adapter Through NetCloud Manager 4 Understanding LEDs 4 Troubleshooting 7 Resources 7 Help and Support 7 Terms of Service 7 W2000 Indoor 5G Wideband Adapter Models This guide applies to the following products CRADLEPOINT W2000 5GA MODEL S5A010A CRADLEPOINT W2000...

Страница 3: ...res increased separation distances in relation to other networking hardware Therefore Cradlepoint requires that all 5G adapters be installed by a professional For assistance with installation or in locating a professional installer contact Cradlepoint Sales and Support Ethernet Cable Considerations Cradlepoint recommends shielded twisted pair S FTP Ethernet network cabling and connectors Cat5 Cat6...

Страница 4: ...dapter Through NetCloud Manager Once the adapter is installed it will need to be activated in NetCloud Manager NCM Your endpoint is packaged with NetCloud services and activation requires that you log into your NetCloud account Refer to Getting Started with NetCloud Manager for more information Understanding LEDs Refer to the following for information about the LED indicators on the Cradlepoint W2...

Страница 5: ... to manage any alert o NOTE Upon initial installation the light will be yellow until the endpoint is registered in NetCloud Manager NCM SIGNAL STRENGTH LED bars indicate the modem s signal strength 4 Solid Bars Strongest signal 1 Blinking Bar Weakest signal A blinking bar indicates half of a bar 4 Blinking Bars SIM door is not installed modem is off MODEM Indicates information about the modem No L...

Страница 6: ... is off Wi Fi BROADCAST Indicates activity on the Wi Fi broadcast for both 2 4 and 5 GHz bands No Light Wi Fi is not operating Blue Wi Fi is on and operating normally LAN ACTIVITY Indicates an active LAN connection NOTE Only one LAN connection will be active at a time No Light LAN is not connected or is not currently active Flashing Green Active LAN connection OTHER Additional LED Indications The ...

Страница 7: ... order to do this Refer to How to Troubleshoot Connection Issues for additional information Once the endpoint connects to the Internet it should then connect to your NetCloud Manager account and start its configuration download Resources W2000 Webpage W2000 Data Sheet Help and Support Contact Us Cradlepoint Customer Connect Community Cradlepoint Support Services Terms of Service Cradlepoint Terms ...

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