CradlePoint USB/Ethernet Charging Cradle User Guide
Symptom
:
Terminal cannot communicate through the network.
Possible Cause
Action
The Ethernet cable is not connected
properly.
Check to be sure the Ethernet cable is
connected securely to the cradle and to hub,
router, switch, or wall data jack. Try a different
Ethernet jack on the hub, router, switch, or a
different wall data port.
The cradle is not getting power.
Check to be sure the power cable is connected
securely to both the cradle and to the AC
power.
The terminal is not fully seated in the
cradle.
Remove and re-insert the terminal into the
cradle. Make sure it is firmly seated.
Switch not activated for network
communication.
Make sure switch is fully to the left for network
operation. Use your terminal’s stylus to check
that the switch is fully moved to the left.
Communications software is not installed,
or is not configured properly.
Perform setup as described by the terminal
manufacturer.
Problems in the network that prevent
communication.
Check to see if other devices connected to the
network are operating properly. If they are, try
connecting some other device to the same
Ethernet connection you are using. If they do
not work after being reconnected to your
connection, contact your network administrator
or Help Desk for assistance. If they do work,
try reconnecting your cables and reseating
your handheld device into the cradle. If you
still have problems, contact Technical Support.
Other Connection Problems
If you require more information on the synchronization process, please refer to the
ActiveSync chapter in your
handheld product’s Reference Guide or documentation on your
custom or 3
rd
Party software. For help with other technical issues, contact CradlePoint
Technical Support using the contact information provided at the star t of this chapter
.
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CradlePoint, Inc
