CradlePoint USB/Ethernet Charging Cradle User Guide
Product/Technical Support
CradlePoint is committed to providing its customers with first-class customer service and
technical support. For your convenience, a few troubleshooting techniques are provided
below that might help you fix your problem quickly and easily. If you have a different issue,
or if you have tried these and they didn’t resolve your problem, please feel free to contact
Technical Support at:
CradlePoint, Inc.
1199 W Shoreline Ln Suite #301
Boise, ID 83702
Phone (208) 424-5054
Fax: (208) 429-6852
E-mail:
Web:
www.cradlepoint.com
Product Registration
A product registration card is included with your product.
Please fill out the registration card and drop it in the mail so that we will know who you are
if you ever need to call. While registration is not required to resolve warranty claims, it will
help make any warranty claim easier to complete.
Troubleshooting
Symptom:
Terminal cannot communicate through the USB cable.
Possible Cause
Action
The USB cable is not connected properly. Check to make sure that the USB cable is
connected to the cradle and to the host or
peripheral device correctly.
The terminal is not fully seated in the
cradle.
Remove and re-insert the terminal into the
cradle. Make sure it is firmly seated.
Communications software is not installed,
or is not configured properly.
Perform setup as described by the terminal
manufacturer.
Switch not activated for USB
communication.
Make sure switch is fully to the right for USB
operation. Use your terminal’s stylus to check
that the switch is fully moved to the right.
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CradlePoint, Inc
