1.0 GENERAL INFORMATION
1.1 Warranty Information
Concrete Polishing Solutions (CPS) warrants to the purchaser that under normal use and
service, the G-210 grinder purchased hereunder shall be free from defects in material and
workmanship for a period of 1 year. Expendable or consumable items or parts are not covered
under this warranty. This warranty does not cover equipment or parts which have been
misused, altered, neglected, handled carelessly, or used for purposes other than which they
have been manufactured. Further, this warranty does not cover loss, damages resulting from
accident, or damages resulting from an unauthorized service
1.2 Return Policy
Please open and inspect your order promptly upon receipt. Should you find an issue with the
contents, please contact a member of the CPS sales and technical staff first, so they can
resolve the issue as quickly as possible.
Any returns must be made within 30 days of delivery and must accompanied by a return
authorization number, as well as a copy of the original invoice. CPS will then review the
complaint and inspect the merchandise before a credit can be processed.
Any items that are returned because of obvious misuse will be shipped back to the sender at
their expense and no credit shall be issued.
Any returned items, including items under warranty, must be sent at the customer’s expense.
No authorization number is necessary if you are returning an item for repair that will be returned
back to you after said repairs.
Before you return an item, CPS asks that you first call a member of the sales and technical staff
at 877.472.8200 and vide your company name, address, telephone number, and a brief
statement explaining the problem.
If an item was delivered to you in error, please let CPS know and the item will be picked up at
CPS’ expense. If your order contains a shortage, report the shortage no later than 24 hours
after receiving your shipment. Shortage claims will be honored only when reported promptly.
CPS cannot accept any products that have been either modified to a customer’s specifications,
or is a non-stocking special order item. Any products, such as machines or other equipment that
sustain aftermarket alterations not pre-approved by CPS are not returnable.
1.3 Damaged Shipments
CPS carefully inspects all orders prior to shipment and then packs shipments as carefully as
possible. CPS advises that you thoroughly check all cartons before you sign for the order. Any
claims for merchandise damaged in transit must be filed with the delivering carrier, not CPS.
