
TROUBLESHOOTING
The product may not operate correctly for minor reasons or due to unfamiliarity with how
to use the product that are not product malfunctions. In such cases, the problem can be
solved easily without the need to resort to going to a service center if the following items
are checked. Check the following, then contact a service center if your problem remains
unresolved.
Problem
Check
Possible Solutions
The water has a poor
aftertaste.
• Have you cleaned the Storage tank?
Clean the Storage tank.
• The water device has not been used for
a very long time.
Discard stored water and clean the Storage
tank.
• Is it time to replace a filter?
Request a filter replacement.
Water doesn't come
out.
• Is the water cut off or is the connection
valve locked?
Open the connection valve.
• The faucet seems to be broken.
Request service.
• Is it past time to replace the filter?
Request a filter replacement.
The quantity of
room-temperature
water has suddenly
decreased.
• Is it time to replace a filter?
Request a filter replacement.
• Is the connection valve locked?
Open the connection valve.
• Did the temperature of the source
water suddenly drop?
If the water temperature drops, the quantity
of room-temperature water decreases.
A leak has occurred.
• Is there water flowing inside the device
or the Storage tank cover?
Open the top cover to check. Lock the
connection valve and then request service.
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