ChargePoint® Charging Stations
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Step 3 - Verify that the station operates correctly
Before securing the head assembly, follow these instructions to ensure that the charging station is fully
operational:
• Turn on the main power to ensure that the head assembly powers up. When the circuit is live and the
head assembly’s wiring is connected, a sequence of power-up messages will be displayed. If this is not
the case, check that the head assembly’s rectangular connector is properly seated onto the terminal
block. If the connector is properly seated and the station still does not power up, contact Coulomb
Customer Support at 1-877-850-4562.
• Ensure that none of the LEDs above the station’s display are illuminated or blinking RED. This
indicates that the station has detected an error and you’ll need to read the station’s display to
troubleshoot the error. Refer to “Chapter 5, Troubleshooting” for a detailed description of error
messages.
• After powering up, insert the charging station’s connectors into their corresponding holsters (cable
assembly 2’s connector into the right holster and cable assembly 1’s connector into the left holster).
Scan a valid and authorized ChargePass card to confirm that both holsters unlock. The LED on the
holsters should also illuminate. If either holster does not unlock, check the connectors for the
corresponding cable assembly. If the connectors are properly connected and fully seated, contact
Coulomb Customer Support at 1-877-850-4562.
• Observe the display as it sequentially displays the current state of each charging port. Both ports
should be “AVAILABLE”. If this is not the case, an error message will be displayed instead. Refer to
“Chapter 5, Troubleshooting” for a detailed description of error messages.
Refer to “Chapter 5, Troubleshooting” for information on how to resolve faults.
